Customer Reviews for CGI Road Services Inc
(U-Haul Neighborhood Dealer)

240 reviews

1616 W 4th St   Ontario, OH 44906

(419) 775-9905

Location Hours

  • Mon-Thur: 11:30 am - 5 pm
  • Fri: 11:30 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(419) 775-9905

1616 W 4th St
Ontario, OH 44906

Services at this Location:

Location Hours

  • Mon-Thur: 11:30 am - 5 pm
  • Fri: 11:30 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I'm very displeased with the mileage charge. I put more gas in than, I started with.

Brenda G. 
Rating:
3.0

Dropped off before they were open.

Stephen W. 
Rating:
5.0

great

kathy H. 
Rating:
4.0

The equipment dropoff location was a little hard to find and was crowded with cars. I had to park on the side of the building...which made me a little nervous as it was not well lit. ======= The STORAGE location was terrible. We made a reservation 2 weeks in advance and we we arrived with a truck load to unload---we were told there were not spots available and we'd have to go elsewhere. ???? What is the sense of making a reservation? The on-site employee was of no help. We called the site manager -- no answer. We called the U-Haul number and was transferred to 4 different people -- none of which was helpful. Very disappointed in the STORAGE part of our move. U-Haul needs to fix their 'reservation' piece to storage as I do not see how a 'reservation' can be made and there is no units available. To me, that is a little deceitful and likens to the old 'bait and switch' form of advertising.

Todd E. 
Rating:
4.0

Customer did not leave a comment.

Rylan W. 
Rating:
1.0

The woman here was very rude. She didn't even acknowledge us when we first walked in

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Very courteous, professional service. The individual was so helpful.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Don't change the drop off destination saying it is closer when it is an hour farther than what was on the reservation summary. Found out a NJ family was more important than us. Shame on uhaul. Never rent from that location!

jeff M. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

This was a key-in-the box drop-off with a couple of very brief helpful phone calls. Five-stars.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE N. 
Rating:
3.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Even though we caught the agent during a very busy time, the vehicle drop-off went quickly. We were glad our first (and hopefully last) moving rental experience went pretty much as planned.

Gale W. 
Rating:
2.0

Make sure all trucks are properly maintained. The truck we received had bad springs on the door, causing the door to fly open and get stuck at the top. The person at the place we picked it up from had to experience this and didn't even offer any other truck as a replacement. The website was down when we tried to pick up our truck, making it a long process just for a truck pickup. We never signed a contract or anything.

Jasper S. 
Rating:
2.0

Customer did not leave a comment.

JESSICA P. 
Rating:
5.0

The woman CRIS was Super helpful! She helped us figure out exactly what size truck that we should get for the amount of furniture and belongings that we described to her. It worked out perfectly! Would definitely use them again and recommend to anyone looking to move!

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

KAROLYN R. 
Rating:
5.0

Very friendly staff.

Marsha H. 
Rating:
2.0

I called the day it wad due back to ask about extending our drop off time because we weren't going to have everything unloaded in time. They couldn't answer my questions when I called and said they would leave a note for those coming in at noon... no call back. Got everything unloaded and tried to return the truck via website which wasn't working properly so I called and they said not to worry about it and that it could be handled the next morning... when mentioning handling it in the morning they didn't inform me that I would be charged through the check in time which added another day of charges. Absolutely ridiculous.

Shelby M. 
Rating:
3.0

Smelled like old stale cigars and lady wasn't very friendly...didn't ask our name or anything..."you got the 26 footer?"

Jarritt D. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
4.0

Customer did not leave a comment.

Carol S B. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Very friendly staff. Fast service when the online pickup did not work.

Lisa K. 
Rating:
2.0

No designated spot for a drop off. There was no room to park the truck and trailer by each other so had to leave the trailer sticking out and park the truck as best as possible with the little room available.

Broderick M. 
Rating:
3.0

On the question that I answered "No" is actually a 2 part question. Yes for "Well Maintained" AND No for cleanliness. When I indicated the vehicle was not clean the program only let me take a picture with the front facing camera - would of been a lot more detailed if I was able to use the rear facing camera.

LESLIE F. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Good experience

Jeffrey T. 
Rating:
4.0

Customer did not leave a comment.

robyn D. 
Rating:
3.0

The cab had a unopened beer on the passenger side when I picked it up

Maria C. 
Rating:
5.0

Nothing

Jody J. 
Rating:
3.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

The online check in process took more than 15 minutes. I had to sit and wait for someone to review my information. This process needs to be faster.

Joseph G. 
Rating:
3.0

Customer did not leave a comment.

Bryan B. 
Rating:
3.0

Put a hydraulic jack on the tongue ot the trailer..trailer was angled down and I hurt my back hooking it to the truck..of course I'm not as young and strong as I used to be.

MICHAEL S. 
Rating:
5.0

Kris (and her dog) were awesome. They were still there and receptive even after their posted hours. She was a pleasure to do business with.

James B. 
Rating:
3.0

I'm sure it was the two days of rain that they had, but the parking lot was a mud pit. Returning was easy though.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
3.0

The service we received was excellent.

Tarah M. 
Rating:
5.0

The woman at the counter is extremely rude

Bruce J. 
Rating:
2.0

Uhaul broke down. It was very dirty. Staff was not friendly or helpful given the extremely stressful situation. Will never use uhaul again.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Tandeka C. 
Rating:
4.0

Chris was the only person I dealt with at this location and she communicated really well and was very helpful. The interior of the unit was clean but the exterior was not. Not an issue for me other than the windshield was in need of a good cleaning and needs new wiper blades.I absolutely would rent from this facility again as they were very accommodating.

DOUG T. 
Rating:
4.0

The location needs to better advertise it's a UHaul rental business. Difficult to find after dark when not familiar with the area. Very nice staff to explain the drop off process.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

bobbi W. 
Rating:
5.0

Check engine light was on, otherwise the truck was acceptable. My reservation was changed without my knowledge to a different time and location. I received the truck 7 hours late and then cut my 24 hour rental to 22 hours without any reason or compensation. It was abundantly clear the U-haul dealer had no idea of this mismanagement that was beyond her control, yet she felt compelled to repeatedly apologize, although she Had no hand in it. I would definitely use CDI again, but your reservation system is something to be desired.

Sean V. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

stephen W. 
Rating:
5.0

Customer did not leave a comment.

Tamma M. 
Rating:
5.0

Customer did not leave a comment.

Lyle L. 
Rating:
4.0

everything went as planned.

Jimmy H. 
Rating:
4.0

Agent could be more professional!

Alan M. 
Rating:
4.0

always ask questions , One thing I was not told was to push button inside gear shifter. Towing release button cause if your not pulling anything you need to release button. It takes up your gas just like having the air on in your car. Pass experience

Barb F. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The rental agent bent over backwards for us to get the size truck we needed on the day we needed it...the move went smoothly and we appreciate her hard work!

Dianne E. 
Rating:
1.0

We usually go to the paw location but since moving we thought we would try the newer location not that much distance apart thought we would try it ... Big mistake. Lady was so rude from the get go. Never Again will we go there .. we've never had a issue on the other site .. this lady has nooo customers service .. that waited on us. You seriously need to do a under cover review of this sight. So you can see 1st had how she is ruining your business.. horrible

DAVID B. 
Rating:
3.0

Jordon was a great help after , the first four I talked to didn't no what they were doing and messed up the order and we were unable to get truck till about 10:30 ! The Mobil app takes a very long time , process is very slow ! Won't use it again ! Thanks jordon your great !!!

CHESALEE W. 
Rating:
1.0

The rental clerk was rude and impatient from the time i walked in. I also reserved an appliance dolly which i had to drive to another uhaul rental facility to pick up. Also no drop box for keys.

Leisa P. 
Rating:
4.0

Customer did not leave a comment.

Dustin T. 
Rating:
5.0

The lady was very kind and helpful.

Shirley E. 
Rating:
5.0

The woman we dealt with was very well informed and took the time to make this a a very easy transaction. We had reserved a truck to move to a new home. We got to the office at 9 AM and we were on the road by 9:15. She was friendly and had a good attitude which is getting harder to find. I would highly recommend the CGI Road Services Inc.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
1.0

very rude

James S. 
Rating:
5.0

Customer did not leave a comment.

rob S. 
Rating:
5.0

Customer did not leave a comment.

Logan P. 
Rating:
2.0

The lot was very muddy, the blankets I rented were wet and obviously hadn't been cleaned. There was mud inside the truck from previous renters.

Jared M. 
Rating:
4.0

More Puppies!

J. Gregory C. 
Rating:
3.0

No one was there, just dropped it off Won't rent from Uhaul again. got wrong size truck, ask for 20 had to take a 15, took more trips so I got charged for going over the mileage and they tried to charge me 42.50 for gas, when I was well over what it was when I picked it up.

Lisa C. 
Rating:
5.0

Everything was great.

Ken P. 
Rating:
3.0

I would recommend this location to friends and family the people are very nice.

tabitha P. 
Rating:
5.0

The overhead grandma's cupboard leaks inside the drivers door. If raining.

jodie M. 
Rating:
3.0

3 dogs jumping up on my new pants. Dogs stay in the office where the rental transaction is done. The gal working there didn't seem to care 3 dogs were jumping on customers. She said they're puppies and they need attention.

Dawn P. 
Rating:
5.0

No additional comments

Norma T. 
Rating:
5.0

Very friendly staff

lasandra B. 
Rating:
5.0

Customer did not leave a comment.

tim E. 
Rating:
1.0

Customer did not leave a comment.

Fawzi H. 
Rating:
5.0

Customer did not leave a comment.

READ W. 
Rating:
5.0

Customer did not leave a comment.

MARIO A. 
Rating:
4.0

Friendly service!

Chase E. 
Rating:
5.0

Customer did not leave a comment.

sue Y. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
4.0

Customer did not leave a comment.

ken P. 
Rating:
1.0

The people at this location were very rude and acted as if we were inconveniencing them.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

anne M. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Nothing. The staff is very helpful, and the pick-up and drop-off are easy. I have already reserved the van for the race next year. Thank you.

Jill W. 
Rating:
5.0

Change nothing when you have the best you don.t change

robin Z. 
Rating:
1.0

It was the worst experience I have ever dealt with and the woman you have working at 1616 w fourth street is horrible and has horrible customer service I will never ever rent from uhaul again

tamara T. 
Rating:
5.0

Customer did not leave a comment.

Earl G. 
Rating:
5.0

The lady who runs the u haul did a great job.

Cletus M. 
Rating:
4.0

Customer did not leave a comment.

Marsha G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

They were efficient and friendly at the same time. I would certainly rent from them again.

Beverly T. 
No reviews have been submitted for this location.

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