Customer Reviews for Charlie & Son Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Charlie & Son Auto

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Wenhao C.
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Customer did not leave a comment.

Mirza U.
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great service.

ali A.
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Customer did not leave a comment.

dave S.
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Good service

john G.
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Customer did not leave a comment.

masud R.
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its better to make the fuel scale digitalized

Brett L.
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Customer did not leave a comment.

Ann F.
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It was a convenient location for us. The office is a smoking office so the smoke smell was a bit overwhelming. The staff were friendly and helpful. The van was relatively clean. Had an empty water bottle rolling around in the back. Otherwise, a fine experience. Thank you.

Ross R.
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Customer did not leave a comment.

Lori L.
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Aris P.
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I had a issue with the windshield wipers. Was a snowy day and had troubles keeping my windshield clean to drive safely. Better replace them asap. Other than that the experience was positive.

chad H.
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Customer did not leave a comment.

Alexander S.
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The U-Haul location handled it fine, but all the internet services were not working well, which caused a lot of friction in the experience.

BRIAN C.
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Truck needs service . Stuck in tow mode . They were unable to give my deposit back . Said it was a computer problem.

Enam R.
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Everything was great. Mobile pickup and drop off was easy to use, and glad that option is there. Rear view camera was nice surprise, very helpful when backing into my driveway.

Ron R.
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Excellent...

Richard B.
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Not much, nice people, fair deal, nice vehicle.

Heather M.
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I appreciated the kind and helpful staff. Opportunities for improvement center around the idiosyncrasies of each vehicle. The less traditional gear shift mentod on the dash took a few minutes to fid/figure out and it could have been nice to have an indicator showing how this functions #millenialproblems

Cato P.
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Truck - dome light in cargo cover is damaged, roadside kit seal broken, intermittent rattling underneath cabin, and note all damages before next customers use!

Ronald T.
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Customer did not leave a comment.

joan B.
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The manager (owning?) was very friendly.

Blake S.
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Customer did not leave a comment.

Michael D.
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Everything went very smoothly and with no problems.

Michelle E.
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I was extremely disappointed in the pick up aspect of our experience with U-Haul. I was told via voicemail that the rental would be available for pick up when this location opened. We arrived after 9a and were told it wouldn’t be available until 12p. We needed having to wait over 2hrs and stall our packing and loading which derailed our entire day. When we returned, the truck we received seemed like the exact truck that was sitting there when we arrived in the morning. Overall, very annoying experience on a very stressful day.

David S.
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Customer did not leave a comment.

Kathleen M.
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I couldn’ get the truck till 8:30. More flexible hrs for pickup. Earlier like 7:30/8:00 would have better for the customer Very friendly service.

Majid H.
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Kristyn C.
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Everything was great. The inside console was dirty but I didn’t care. Everything went very smoothly.

Timothy J.
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Customer did not leave a comment.

Abby B.
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Good experience upon pickup. Charged an $18 fuel service on final invoice that makes 0 sense. Left truck with same gas level as started with.

Leslie T.
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Very unprofessional and rude on the phone.

jeff M.
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Better training.

Andre Luiz R.
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Customer did not leave a comment.

michael M.
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Sebastien D.
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Robin D.
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Test drive your trucks before you let people drive them

ruth S.
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Customer did not leave a comment.

deb H.
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deb H.
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PETER S.
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Ali N.
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Decrease the fee

Andrew C.
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Customer did not leave a comment.

Joseph P.
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Fantastic customer-focused service

Tanay D.
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Customer did not leave a comment.

Zachary C.
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Walter S.
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Jason R.
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There's little to improve. The staff is great, they helped me plan my move and made useful recommendations on equipment. I would strongly recommend them.

Jackson B.
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Customer did not leave a comment.

Mark V.
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Everything was great. Staff were friendly, vehicle was ready, pick up and drop off were quick. All good!

Jack T.
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Customer did not leave a comment.

Emily S.
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My first Uhaul experience and it was wonderful! Stress free and great service.

Faaizuddin A.
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Customer did not leave a comment.

lucy V.
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Kevin F.
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Everything was easy and went great.

Kevin K.
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Customer did not leave a comment.

Mahyar S.
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This place and the owners are great. The only thing is that they smoke inside, so office smells like cigarette, which is a bit bad, especially for people like me with some sort of respiratory issues. Thanks

Johnny V.
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I booked the wrong size of truck I would need, but the associate quickly and easily switched my reservation to a bigger truck. It was painless.

Brady M.
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Easy checkin and checkout

Jeremy D.
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Very friendly. Smooth transaction!

Andrew W.
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The location at Charlie and son as well as the man who helped and services our rental was amazing. The only issue I have is with uhaul itself. The deciding factor I had between uhaul and another source was the 69c/km, that's y I choose uhaul, but now when Bill arrives uhaul charged me $1.11/m. I'm a single mother which was moving already due to financial issues so even Though your lies don't affect u 1%, to others aka me it means a signufcant dent or issues in my life wether it's shortage on food for the week or a bill like hydro or water now not being paid. It does hurt.

Dan C.
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Customer did not leave a comment.

Dave P.
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Although the online portion would not let me take photos, the nice gentleman was very helpful in making sure the truck was ready and available and he put the paperwork through.

Rebecca K.
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Customer did not leave a comment.

ayman O.
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Customer did not leave a comment.

Elizabeth B.
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Overall, a good experience in terms of courtesy, expediency, and a clean, well-maintained vehicle. Rental counter is a desk in a small office at an automotive repair facility, that when I came in was full of second-hand cigarette smoke. Beyond the health and safety (and illegality) aspects, it was especially unpleasant as a non-smoker to conduct business in that space. To give benefit of the doubt, weather might have been a factor -- perhaps smoking usually takes place outside and this is less of an issue.

Paul R.
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Customer did not leave a comment.

David K.
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hania A.
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saleem L.
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andre C.
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steve C.
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Alithea F.
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Mark G.
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yamen M.
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The driver who agreed to drive the truck to my current city and return the truck himself to a UHaul area on the highway asked for $170 on top of the truck rental. That was fine, I agreed to that. He also said that there was extra mileage that I would not be charged for since he decided to return the vehicle to the city we originally picked up the UHaul from. This was done on the same day, and I got a call confirming he returned it at 9:41 PM. But then, I was charged when I was told I wouldn't be charged. The receipt I got in an email said the truck was returned the NEXT day, at 8 AM. This added an extra $114 to my charges. The driver claimed to have returned the truck the same day we moved all my boxes to Toronto, and also claimed he'd fill in the gas at the desired level. The receipt I got today says he filled it at a lower level than necessary, and I got charged extra for that. This is unacceptable behaviour. I am never returning to Charlie Son & Auto, and would not recommend this service to anyone.

Cynthia O.
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Excellent service, quick efficient. We were late & called; they confirmed ok; truck ready to go.

Barbara A.
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Mitchell M.
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eugene S.
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Beth T.
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I declined insurance coverage when I booked online, and was then charged for it.

Huanyi C.
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Customer did not leave a comment.

Chris C.
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Customer did not leave a comment.

JOHN L.
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Victor D.
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Typical small garage. uHaul rep was not working at time of drop-off. But all was processed accordingly the next day.

IZZY S.
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Customer did not leave a comment.

Anthony S.
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Customer did not leave a comment.

Natalie W.
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All trucks should be refuel to a full tank, like normal rental cars. It's way too hard to estimate the gas. We got the truck at 1/4 of a tank and had to refuel right from the start to be able to drive to Waterloo. We don't know how much fuel we need. Why not just make everyone refuel to 100% full tank?

William M.
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Clean location, easy to location and even though I dropped truck off while the businesses was closed. I called in advance to ensure and the gentleman on the phone was very helpful.

Jasmine C.
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Customer did not leave a comment.

cuong P.
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good communication

Bryce R.
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The order for some reason didn't show up with moving blankets although we requested it online, but it was promptly remedied and I was impressed at the service.

Bertin A.
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Quick fast and easy.

Joanne W.
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Customer did not leave a comment.

Alexandra M.
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Customer did not leave a comment.

kathie jo M.
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Customer did not leave a comment.

James E.
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The rental experience was fine. Pickup and after hours return on the Sunday went smoothly, the truck worked well. However the contract that was emailed the Monday morning after had been modified from the original that was booked online (and agreed upon). My credit card was charged an additional $200+, more than doubling the cost of the rental. I immediately emailed back to Charlie & Son to object but I got no response. Fortunately a call on the next Friday night to Uhaul's customer service led to a very quick correction, my card was credited with the overcharged amount by Saturday morning. Proceed with caution.

Zhan W.
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I did not have data plan with my mobile and there is no Wifi around the U-haul parking place. the app cannot work. Anyway the owner give me the code before so I can access the key. I hope next time I could have wifi from the U-haul Parking place.

Renee M.
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The fellow that helped us at the location was very, very kind and polite. I would highly recommend this location (Charlie & Son Auto) any time. The customer service was FANTASTIC!! The other Waterloo location (Colby Drive) could learn something from Charlie & Son!!

daniel K.
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Customer did not leave a comment.

andrew T.
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quick and easy service. knowledgeable renter that was easily available. clean truck.

mirek K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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