Customer Reviews for Charlie & Son Auto
(U-Haul Neighborhood Dealer)

378 reviews

147 Columbia St W   Waterloo, ON N2L3L2

(519) 884-3448

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 884-3448

147 Columbia St W
Waterloo, ON N2L3L2

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great rental experience the truck was clean and in great shape. The move went great. Thanks Charlie and Son for a great job

STEPHENW D. 
Rating:
3.0

I dropped off the truck after hours so I did not have contact with the staff. I called hem three times during the day and the recording only said they were unavailable. The message should have said when they would be available.

Richard S. 
Rating:
2.0

The owner is rude and doesn't know how to talk to a customer.

Amrit S. 
Rating:
5.0

Customer did not leave a comment.

Mukto A. 
Rating:
4.0

I notably overfilled the gas tank on return and did not get any reimbursement for it. Regular car rentals do give you a reimbursement, why is it different for UHAUL?

hazem E. 
Rating:
4.0

Customer did not leave a comment.

Ronald T. 
Rating:
3.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

JOHNC A. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Colin E. 
Rating:
5.0

I had booked the wrong date and the manager managed to arrange for a rental on the spot. THANK YOU!

Dennis W. 
Rating:
3.0

Clean the shop of the cigarette smell. Also more clear communication, especially when customer is clarifying details. Was frustrating talking with the owner sometimes because I would have to ask the same question multiple times and get different answers, or have to follow up multiple times myself to get the service I needed.

Bing X. 
Rating:
5.0

Customer did not leave a comment.

LOGANVERNON H. 
Rating:
2.0

We were originally supposed to pick up from another location and were sent here and told we could have the truck til noon. The owner was very rude - like he didn't want to give us the truck and said we needed to have it back by 10:30am and even called us the next morning at 8am to ask us when we would have it back.

Christine T. 
Rating:
5.0

..every thing was fine

Ronald M. 
Rating:
5.0

Great experience start to finish!

Timothy K. 
Rating:
1.0

Your service was very bad. Your truck had problems when I was driving on highway when I used break it has a lot of shaking it was very dangerous. I called them but they didn't care at all. I took down the truck at 12 when I came back at 10:30 they said you had to come back at 10 and they did yelling to me .they talked with me very impolitely . I'm so sorry for your company. Tomorrow I will go court I will open a file for them. Because they were very impolitely

ABOLFAZL M. 
Rating:
1.0

The cargo van didn't had full tank, when I filled it it took 11.5 litres i.e. $14. I drove van for just 13 kms. Will never prefer this location. I felt cheated. I did uhaul before too that was great but not this one.

Pranav T. 
Rating:
3.0

I want to personally thank Devin from the Nova Scotia location who was absolutely incredibly good to deal with . I had rented a unit to get my personal belongings from port aux basque Newfoundland to Dartmouth Nova Scotia where I was going to move it a rental unit more suitable that would of been more affordable to continue my journey to Waterloo ontario for employment. I had been on this journey with all my personal belongings and was involved in a single vehicle accident with my pet . A serious of unfortunate events and poor treatment to the point where the hotels in port aux basque left my pet and i on the street to sleep in out wrote off vehicle because I had a pet with me. Well Devin gave me hope that there are still good people amongst us and good corporate citizens in trying times to say the least. I'm thankful my pet and I were able to walk away and that this young man broke the chain bad luck or whatever you want to call it. Thx again to Devin at uhaul, I hope the company realizes what a shining star they have with you a part of their team.

SCOTT M Y. 
Rating:
5.0

Everything is good

yang Z. 
Rating:
5.0

Staff was awesome Will definitely use them again

Pauline G. 
Rating:
3.0

The rental cost was advertised at $19.95 and there were numerous extras including a $10 fee for using my credit card. Total fee not including gas was $71.00. So the experience felt somewhat unsettling as far as that goes. Sue

Sue W. 
Rating:
3.0

Have a labelled drop box.

Chris L. 
Rating:
4.0

Customer did not leave a comment.

RICHARDGA P. 
Rating:
2.0

The truck was dirty

salvador jr P. 
Rating:
4.0

All good - quick and easy pick up with trouble free drop off. Location was easy to leave my vehicle in safe place for the 4-4 1/2 hours until returned rental unit.

GUYB W. 
Rating:
5.0

Customer did not leave a comment.

samer K. 
Rating:
5.0

Customer did not leave a comment.

sheila S. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
3.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

Didn't charge us any surprise fees, which is all we cared about. Ted seems like a nice, laid-back guy. Thanks for the truck!

Jorge C. 
Rating:
2.0

Double check fuel gague prior to contract completion!! Contract was set at 3/4 of fuel .. BUT ACTUAL READING WAS 1/8 less of 3/4... Contract is not able to be amended once it's completed.. Which puts the customer on the hook ((in my case) for an 1/8 tank of fuel I did NOT use Extra equipment inside of truck (2 dolly's) that were not charged to my contract.. BUT was forced to take with me as this location claimed not to have enough storage space. Thank goodness I didn't have a fully loaded truck.

David E. 
Rating:
3.0

Location is just extremely Smokey. But it's a convenient spot so I don't mind. I haul was perfect.

Kristyn C. 
Rating:
5.0

Customer did not leave a comment.

Ineop H. 
Rating:
5.0

Got good advice at drop off location. They explained to me why I was accused of stealing a trailer. Apparently the dealer has to hook it up to your vehicle. Who knew? Good advice for the future.

Franklin K. 
Rating:
5.0

Everything at the Uhaul location was fine. Scheduling and signing in was a hassle. You have to fight your way through a marketing machine trying to upsell you every step of the way. Best Bill

William R. 
Rating:
5.0

Customer did not leave a comment.

Zahra K. 
Rating:
3.0

The truck engine light was on. He turned it of, but it came back on in like 10 miles.

will B. 
Rating:
5.0

Customer did not leave a comment.

Kehao S. 
Rating:
5.0

Customer did not leave a comment.

Xuchen W. 
Rating:
5.0

Customer did not leave a comment.

Zhenxin Y. 
Rating:
1.0

I have spent money on my movers by wasting money of 250 $

Venkat K. 
Rating:
3.0

Had no idea how to pick up my vehicle mobile style. Took about 45 min to pick up and the written instructions were not in proper English nor spelled properly and therefore were impossible to understand

Ryan L. 
Rating:
1.0

I only drove for 10 miles (16 kms) and I am quite sure about it. But when I see the final bill, I was charged $25 for millage, which was more than 20 miles (32 kms). I called them to explain but they insisted their records was correct. I can't prove myself. But this is really a bad experience.

Zhaohui Y. 
Rating:
4.0

Customer did not leave a comment.

Ahmad E. 
Rating:
3.0

Customer did not leave a comment.

Quinton L. 
Rating:
5.0

Customer did not leave a comment.

Karen O. 
Rating:
4.0

Customer did not leave a comment.

Denis R. 
Rating:
5.0

Customer did not leave a comment.

Tzann-Wei W. 
Rating:
3.0

We dropped off after hours. Glad we had a trailer that was easy to take off and push into A good parking place.

Jonathan B. 
Rating:
2.0

Hidden cost is there, I rented only one dolly and charged for two. I am not sure what do you mean by “After hours service charge”. When I completed the self check up, I highlighted that I am not happy about the charges and no body called me. I am really frustrated about that.

Rafat T. 
Rating:
3.0

I need my receipt, haven't received a complete invoice for my KM usage

Krishan J. 
Rating:
4.0

Don't charge us extra

Christie K. 
Rating:
4.0

Certainly the key drop off system needs to be improved. The key I had couldn't fit in the drop box and I had no idea how to drop off at night. After a while I dropped off the key in the main door of the shop. This was not informed earlier and could have saved my time. Just a suggestion to improve the system or inform customers next time the best way to return keys off business hours. Thanks

Atish Harish T. 
Rating:
4.0

Friendly and approachable. Quick service!!!

Paulina C. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Sylvia V. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

felt little uneasy dropping off after hours suggest providing a trailer lock so those dropping off after hours can lock the trailer.

jonathan T. 
Rating:
5.0

Ted was amazing helping us set up our move out of town. He reserved the 15ft truck and if a larger one came available would change it for us.

mary S. 
Rating:
5.0

Customer did not leave a comment.

Yi Phyo H. 
Rating:
4.0

Customer did not leave a comment.

david W. 
Rating:
5.0

From booking to returning went very smoothly. Service provided by Charlie and Son Auto, (location pick up and drop off) was fast and friendly.

Simon C. 
Rating:
5.0

Customer did not leave a comment.

Al G. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

This is the 2nd time renting from this place vis cell phone checking but had to extend twice which they did instantly. I would recommend this location to anyone. GREAT CUSTOMER SERVICE

Denis R. 
Rating:
5.0

The location was excellent! Charlie & Son Auto is both professional and helpful. Uhaul's corporate team on the other hand are pathetic and bring to mind a bunch of monkeys flinging their poop around. Also, your App is best described as amateurish and mostly dysfunctional.

brett L. 
Rating:
5.0

Excellent service. Nice to see Covid-19 precautions taken seriously. Exceptionally friendly service. All exchanges were on time and easy to coordinate. Answered all questions. As a first-time UHAUL user, I cannot stress the value of this service. Moving was easy, clean, and efficient! The price was also very reasonable. I would highly recommend this location and service!

Lucas C. 
Rating:
5.0

Customer did not leave a comment.

Wenhao C. 
Rating:
5.0

great service.

Mirza U. 
Rating:
5.0

Customer did not leave a comment.

ali A. 
Rating:
4.0

Good service

dave S. 
Rating:
3.0

Customer did not leave a comment.

john G. 
Rating:
5.0

its better to make the fuel scale digitalized

masud R. 
Rating:
5.0

Customer did not leave a comment.

Brett L. 
Rating:
3.0

It was a convenient location for us. The office is a smoking office so the smoke smell was a bit overwhelming. The staff were friendly and helpful. The van was relatively clean. Had an empty water bottle rolling around in the back. Otherwise, a fine experience. Thank you.

Ann F. 
Rating:
5.0

Customer did not leave a comment.

Ross R. 
Rating:
3.0

Customer did not leave a comment.

Lori L. 
Rating:
3.0

I had a issue with the windshield wipers. Was a snowy day and had troubles keeping my windshield clean to drive safely. Better replace them asap. Other than that the experience was positive.

Aris P. 
Rating:
5.0

Customer did not leave a comment.

chad H. 
Rating:
3.0

The U-Haul location handled it fine, but all the internet services were not working well, which caused a lot of friction in the experience.

Alexander S. 
Rating:
1.0

Truck needs service . Stuck in tow mode . They were unable to give my deposit back . Said it was a computer problem.

BRIAN C. 
Rating:
5.0

Everything was great. Mobile pickup and drop off was easy to use, and glad that option is there. Rear view camera was nice surprise, very helpful when backing into my driveway.

Enam R. 
Rating:
5.0

Excellent...

Ron R. 
Rating:
5.0

Not much, nice people, fair deal, nice vehicle.

Richard B. 
Rating:
5.0

I appreciated the kind and helpful staff. Opportunities for improvement center around the idiosyncrasies of each vehicle. The less traditional gear shift mentod on the dash took a few minutes to fid/figure out and it could have been nice to have an indicator showing how this functions #millenialproblems

Heather M. 
Rating:
5.0

Truck - dome light in cargo cover is damaged, roadside kit seal broken, intermittent rattling underneath cabin, and note all damages before next customers use!

Cato P. 
Rating:
4.0

Customer did not leave a comment.

Ronald T. 
Rating:
3.0

The manager (owning?) was very friendly.

joan B. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

Everything went very smoothly and with no problems.

Michael D. 
Rating:
2.0

I was extremely disappointed in the pick up aspect of our experience with U-Haul. I was told via voicemail that the rental would be available for pick up when this location opened. We arrived after 9a and were told it wouldn't be available until 12p. We needed having to wait over 2hrs and stall our packing and loading which derailed our entire day. When we returned, the truck we received seemed like the exact truck that was sitting there when we arrived in the morning. Overall, very annoying experience on a very stressful day.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

I couldn' get the truck till 8:30. More flexible hrs for pickup. Earlier like 7:30/8:00 would have better for the customer Very friendly service.

Kathleen M. 
Rating:
1.0

Customer did not leave a comment.

Majid H. 
Rating:
5.0

Everything was great. The inside console was dirty but I didn't care. Everything went very smoothly.

Kristyn C. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
3.0

Good experience upon pickup. Charged an $18 fuel service on final invoice that makes 0 sense. Left truck with same gas level as started with.

Abby B. 
Rating:
1.0

Very unprofessional and rude on the phone.

Leslie T. 
Rating:
1.0

Better training.

jeff M. 
No reviews have been submitted for this location.

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