Customer Reviews for Chemainus Mini Storage
(U-Haul Neighborhood Dealer)

512 reviews

9385 Trans Canada Hwy   Chemainus, BC V0R1K0
(N Of Henry Rd)

(250) 246-2882

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/2/2021: Closed

Services at this Location:

Contact Us

(250) 246-2882

9385 Trans Canada Hwy
Chemainus, BC V0R1K0
(N Of Henry Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/2/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mackenzie L. 
Rating:
5.0

Very Professional and helpful

Joseph S. 
Rating:
5.0

Excellent drop off experience. Seamless and quick. Friendly staff as well. Will recommend this location.

Douglas F. 
Rating:
5.0

Hiccups with online check-in caused some stress. Didn't get my confirmation email in a timely fashion.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Shaathly D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Beate D. 
Rating:
5.0

Customer did not leave a comment.

Sheila G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Great experience, the owner was really friendly and helpful.

Justin V. 
Rating:
5.0

Customer did not leave a comment.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

The strap for ratcheting down the tire was frayed and snapped. I took before pictures before I drove it off the lot. When I returned the trailer it was agreed that it wasn't my fault that it snapped on me and that I would not be charged for any damage. I have before and after pictures for reference if needed. Luckily I had extra ratcheting tie downs with me and was able to use it still. Like any safety strap,a visual inspection should be done prior to use. It seems that uhaul needs to replace these on a regular basis due to safety issues.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Ralf R. 
Rating:
1.0

Did not do a pre inspection with us and was Poot at explaining rental process.

BRADLEY G. 
Rating:
5.0

Customer did not leave a comment.

dean L. 
Rating:
4.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Great customer service!

Bogdan N. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
3.0

Thankfully the agent at this location took care of the automated check in.

Clayton H. 
Rating:
5.0

Jack the owner was super helpful and easy going. In and out in no time. Plus it's a really cool location to drop off at!!

Naailah A. 
Rating:
5.0

Great van to drive.and out standing customer service

WILLIAM W. 
Rating:
3.0

door on trailer difficult to lift

RANDOLPH M. 
Rating:
5.0

Great service

BRUCE B. 
Rating:
5.0

This Uhaul site only accepts credit cards! Otherwise I would give it six stars! Thank you! Well worth the drive.

Jayne R. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

pick up location was excellent to deal with, but the UHaul website and online booking process was very poor. A trailer was booked online over a week before the move. A few days before the move, we could not log in on the website to review details; reset password capability was also not working. So, we called in. After adjusting another reservation, we asked them to make sure they diid NOT change our other reservation. That was when we learned a trailer was not available. The email confirmation had nothing about this possibility and it really but us in a bind. While we were eventually given a credit for not meeting a guarantee, we found the overall process poor. The unit is very well used and the door was very sticky, but the location was good about lubing it.

WILLIAM E. 
Rating:
5.0

Really professional and quick. Also, an easy location to get into and out of. Friendly and helpful if you need assistance with anything, too.

brad M. 
Rating:
5.0

I get in there helpful I'm on my way great business model

BRANDON R. 
Rating:
5.0

Absolutely helpful. Answered all questions!

Marina B. 
Rating:
1.0

Store owner and employees were not following covid protocols. No masks or had sanitizer in sight inside the store.

RUDOLF K. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

None.

SYDNEY M. 
Rating:
3.0

Inform the customer of drop off procedures so that extra fees were not incurred. Otherwise this location was great to deal with. I would definitely have said yes recommend them, however given my experience at Duncan I will not be recommending UHaul to anyone.

Jonathon P. 
Rating:
5.0

Friendly, informative and stress free experience!

Dorothy V. 
Rating:
4.0

Drop off was as easy as pick up

Robert K. 
Rating:
5.0

Despite UHAUL system causing the vendor numerous problems. A calm and professional atmosphere was maintained throughout the problem. In light of the delays caused by the UHAUL system, the location got me on my way in an expedient fashion. Thanks v.much!

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna U. 
Rating:
5.0

Great service.

Rullo J. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Good experience from beginning to end

Lynden E. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Customer did not leave a comment.

Paul Z. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
4.0

We had no problems with the truck. Even in the snowy parts. The trip was smooth and uneventful. Thank you.

Edith G. 
Rating:
3.0

Due to a staff member being ill, I had to wait for someone to show up who could help even though I had booked in advance. Was concerned that not all staff wore masks in an indoor space, despite provincial rules.

HEATHER J. 
Rating:
5.0

The manager was very professional . I will send you more customer for sure, Thanks again, Marc

JOSEPH L. 
Rating:
5.0

Change nothing. Friendly, informative & timely service. I'd highly recommend this location. Service agent (Jack) was excellent. He values customer service. Great job. Thank you

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

mej-bien S. 
Rating:
4.0

Jack was very helpful in setting me up with a truck and equipment to make this task a lot easier.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Really friendly service, great guy. would recommend

VIVIEN H. 
Rating:
5.0

The experience was entirely pleasant! A big Thank-you to Jack! Brian & Cindy Simpson

Brian N. S. 
Rating:
5.0

The U-Haul website is impossible to deal with. We tried for two days to book and could not. It was only by happenstance that we were able to call the location and make the arrangements directly.

Dan K. 
Rating:
5.0

The movers

Adriane P. 
Rating:
5.0

I did the self check in online. The location was easy to find with lots of room to park and clean and on pavement.

Jody F. 
Rating:
5.0

Excellent friendly service, lots of comments on how to make things easier. Happy to find a space to park my personal vehicle.

COLIN C. 
Rating:
3.0

Customer did not leave a comment.

Kerry M. 
Rating:
5.0

Customer did not leave a comment.

darin H. 
Rating:
5.0

Good service, very happy

Elaine P. 
Rating:
5.0

Customer did not leave a comment.

DAVE G. 
Rating:
4.0

Customer did not leave a comment.

Ron E. 
Rating:
4.0

Staff were friendly, gave good advice and everything was ready to go when promised. Can't really ask for more.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

Super friendly and all went well and easy!

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

Lois S. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Excellent customer service and very clean vehicles.

Samantha B. 
Rating:
5.0

I would like to see if it possible to buy one of these vans after it come due to replacement. Love the power it has

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

We started by renting a unit online at our local Uhaul in Cobble Hill BC. I was contacted Within an hour by phone and told the trailer size was not available in the location We selected and would have to go to The Duncan BC location 15km away , but not at 9am like requested, 10am as the Trailer had to be inspected after return by the last renter. We arrived at 10 am at the Duncan location at 10 am but no trailer. After an hour we were told a 6x12 trailer was available in Chemainus, another 15 km from Duncan. We retrieved the trailer From the Chemainus location and headed back to Cobble hill to the lumber supply store. Prior to leaving the parking lot we're approached by A commercial vehicle safety constable (CVSC) who told us the right side of our trailer's lights were not working and if we're considered transporting a load in that condition there'd be a fine. So he agreed to let us return the trailer to the Chemainus location. After arriving there the agent came out, inspected the trailer try to repair the lights so we could be on our way, but by then it was getting close 3:30 and the day was done. This was a total waste of time, gas, and Future additional rental expense. I hope we get our money back and some form of compensation. Not impressed. Peter Dorn

Peter D. 
Rating:
4.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

absolutely change nothing. fast friendly service as usual..... Trump 2020

Tamara D. 
Rating:
5.0

Truck was a bit dusty but otherwise clean. There's a wiring harness at the back of the van on the driver's side that could be tucked away, but the back was clean and more than enough space to move a queen mattress, box spring, and bed frame. I'll definitely be using these guys again next time, very friendly staff, easy process, and a solid clean vehicle that's well maintained. Good rates, too.

REID J. 
Rating:
5.0

this location very good professional

Rob T. 
Rating:
4.0

It's a great place to rent from .

Darlene A. 
Rating:
5.0

Provided great tips

Randy B. 
Rating:
4.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Clayton K. 
Rating:
5.0

As with getting into any unfamiliar vehicle, knowing where to turn on the vehicles windshield wipers & headlights, are often needed while in transit. So to suggest a customer, look over the vehicle manual, when they get in the vehicle, for such things might work or perhaps a quick 'cheat sheet, of little basics, might be easy to refer to.

moe V. 
Rating:
3.0

A little bit better organized would have been helpful since we were in a rush when I picked up the truck. (I had completed the pre-check in the day before). Otherwise, the process was fine.

ben B. 
Rating:
5.0

Customer did not leave a comment.

CHASE G. 
Rating:
4.0

Customer did not leave a comment.

KEITH A. 
Rating:
5.0

Great people at this location. A+

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Paris W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

friendly, explained after hours drop off details thoroughly, was available to hookup trailer though we didn't need it... Thanks, Jack.

Madeleine L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Good service, but not exceptional.

JAN E. 
Rating:
3.0

Rates not clearly outlined. Online mileage rate states $.69/km. Actual charge was $.89/km. Insurance automatically charged. Other than that, experience was fine.

Joshua C. 
Rating:
5.0

Excellent service

Chad E. 
Rating:
5.0

Very good service, thank you

Keith M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
4.0

In the midst of the virus epidemic,this outlet handled the whole thing very well.

Reed E. 
Rating:
5.0

Customer did not leave a comment.

Alastair P. 
Rating:
3.0

I was not assisted in connected the trailer to my truck. It was all I could do to manually lift it onto the hitch. The agent sat comfortably behind his desk.

David G. 
Rating:
5.0

Things were perfect. Staff were very transparent and upfront, which I appreciated.

Cheryl G. 
Rating:
5.0

Were extremely helpful in getting a booking in the first place, explained how the mistake happened and how they were going to fix it. Go above and beyond for their customers.

Brienne Q. 
No reviews have been submitted for this location.

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