Customer Reviews for Chemainus Mini Storage
(U-Haul Neighborhood Dealer)

480 reviews

9385 Trans Canada Hwy   Chemainus, BC V0R1K0
(N Of Henry Rd)

(250) 246-2882

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 246-2882

9385 Trans Canada Hwy
Chemainus, BC V0R1K0
(N Of Henry Rd)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

None.

SYDNEY M. 
Rating:
3.0

Inform the customer of drop off procedures so that extra fees were not incurred. Otherwise this location was great to deal with. I would definitely have said yes recommend them, however given my experience at Duncan I will not be recommending UHaul to anyone.

Jonathon P. 
Rating:
5.0

Friendly, informative and stress free experience!

Dorothy V. 
Rating:
4.0

Drop off was as easy as pick up

Robert K. 
Rating:
5.0

Despite UHAUL system causing the vendor numerous problems. A calm and professional atmosphere was maintained throughout the problem. In light of the delays caused by the UHAUL system, the location got me on my way in an expedient fashion. Thanks v.much!

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna U. 
Rating:
5.0

Great service.

Rullo J. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Good experience from beginning to end

Lynden E. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Customer did not leave a comment.

Paul Z. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
4.0

We had no problems with the truck. Even in the snowy parts. The trip was smooth and uneventful. Thank you.

Edith G. 
Rating:
3.0

Due to a staff member being ill, I had to wait for someone to show up who could help even though I had booked in advance. Was concerned that not all staff wore masks in an indoor space, despite provincial rules.

HEATHER J. 
Rating:
5.0

The manager was very professional . I will send you more customer for sure, Thanks again, Marc

JOSEPH L. 
Rating:
5.0

Change nothing. Friendly, informative & timely service. I'd highly recommend this location. Service agent (Jack) was excellent. He values customer service. Great job. Thank you

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

mej-bien S. 
Rating:
4.0

Jack was very helpful in setting me up with a truck and equipment to make this task a lot easier.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Really friendly service, great guy. would recommend

VIVIEN H. 
Rating:
5.0

The experience was entirely pleasant! A big Thank-you to Jack! Brian & Cindy Simpson

Brian N. S. 
Rating:
5.0

The U-Haul website is impossible to deal with. We tried for two days to book and could not. It was only by happenstance that we were able to call the location and make the arrangements directly.

Dan K. 
Rating:
5.0

The movers

Adriane P. 
Rating:
5.0

I did the self check in online. The location was easy to find with lots of room to park and clean and on pavement.

Jody F. 
Rating:
5.0

Excellent friendly service, lots of comments on how to make things easier. Happy to find a space to park my personal vehicle.

COLIN C. 
Rating:
3.0

Customer did not leave a comment.

Kerry M. 
Rating:
5.0

Customer did not leave a comment.

darin H. 
Rating:
5.0

Good service, very happy

Elaine P. 
Rating:
5.0

Customer did not leave a comment.

DAVE G. 
Rating:
4.0

Customer did not leave a comment.

Ron E. 
Rating:
4.0

Staff were friendly, gave good advice and everything was ready to go when promised. Can't really ask for more.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

Super friendly and all went well and easy!

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

Lois S. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Excellent customer service and very clean vehicles.

Samantha B. 
Rating:
5.0

I would like to see if it possible to buy one of these vans after it come due to replacement. Love the power it has

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

We started by renting a unit online at our local Uhaul in Cobble Hill BC. I was contacted Within an hour by phone and told the trailer size was not available in the location We selected and would have to go to The Duncan BC location 15km away , but not at 9am like requested, 10am as the Trailer had to be inspected after return by the last renter. We arrived at 10 am at the Duncan location at 10 am but no trailer. After an hour we were told a 6x12 trailer was available in Chemainus, another 15 km from Duncan. We retrieved the trailer From the Chemainus location and headed back to Cobble hill to the lumber supply store. Prior to leaving the parking lot we're approached by A commercial vehicle safety constable (CVSC) who told us the right side of our trailer's lights were not working and if we're considered transporting a load in that condition there'd be a fine. So he agreed to let us return the trailer to the Chemainus location. After arriving there the agent came out, inspected the trailer try to repair the lights so we could be on our way, but by then it was getting close 3:30 and the day was done. This was a total waste of time, gas, and Future additional rental expense. I hope we get our money back and some form of compensation. Not impressed. Peter Dorn

Peter D. 
Rating:
4.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

absolutely change nothing. fast friendly service as usual..... Trump 2020

Tamara D. 
Rating:
5.0

Truck was a bit dusty but otherwise clean. There's a wiring harness at the back of the van on the driver's side that could be tucked away, but the back was clean and more than enough space to move a queen mattress, box spring, and bed frame. I'll definitely be using these guys again next time, very friendly staff, easy process, and a solid clean vehicle that's well maintained. Good rates, too.

REID J. 
Rating:
5.0

this location very good professional

Rob T. 
Rating:
4.0

It's a great place to rent from .

Darlene A. 
Rating:
5.0

Provided great tips

Randy B. 
Rating:
4.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Clayton K. 
Rating:
5.0

As with getting into any unfamiliar vehicle, knowing where to turn on the vehicles windshield wipers & headlights, are often needed while in transit. So to suggest a customer, look over the vehicle manual, when they get in the vehicle, for such things might work or perhaps a quick 'cheat sheet, of little basics, might be easy to refer to.

moe V. 
Rating:
3.0

A little bit better organized would have been helpful since we were in a rush when I picked up the truck. (I had completed the pre-check in the day before). Otherwise, the process was fine.

ben B. 
Rating:
5.0

Customer did not leave a comment.

CHASE G. 
Rating:
4.0

Customer did not leave a comment.

KEITH A. 
Rating:
5.0

Great people at this location. A+

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Paris W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

friendly, explained after hours drop off details thoroughly, was available to hookup trailer though we didn't need it... Thanks, Jack.

Madeleine L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Good service, but not exceptional.

JAN E. 
Rating:
3.0

Rates not clearly outlined. Online mileage rate states $.69/km. Actual charge was $.89/km. Insurance automatically charged. Other than that, experience was fine.

Joshua C. 
Rating:
5.0

Excellent service

Chad E. 
Rating:
5.0

Very good service, thank you

Keith M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
4.0

In the midst of the virus epidemic,this outlet handled the whole thing very well.

Reed E. 
Rating:
5.0

Customer did not leave a comment.

Alastair P. 
Rating:
3.0

I was not assisted in connected the trailer to my truck. It was all I could do to manually lift it onto the hitch. The agent sat comfortably behind his desk.

David G. 
Rating:
5.0

Things were perfect. Staff were very transparent and upfront, which I appreciated.

Cheryl G. 
Rating:
5.0

Were extremely helpful in getting a booking in the first place, explained how the mistake happened and how they were going to fix it. Go above and beyond for their customers.

Brienne Q. 
Rating:
5.0

Customer did not leave a comment.

Kurtis E. 
Rating:
5.0

Customer did not leave a comment.

Dean D. 
Rating:
4.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
4.0

The cost of mileage is a lot more then in Sask. & Alberta .why?

Beverley M. 
Rating:
5.0

The gas tank registered half full which made it impossible to judge how much gas to add at the end of my use. Make sure that the gas tank is Full and fill up again after you have driven the truck - regardless of how short the distance.

Lynn J. 
Rating:
2.0

Tell client that they must use an app on a smart phone to do self drop off. Had already parked the vehicle and returned the key before I knew you were supposed to take a photo of the dash. The truck was locked, so the app was useless. Very frustrating.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
5.0

Service was excellent, reasonable and friendly. Would highly recommend this U haul

Rick B. 
Rating:
5.0

Thank you for the GREAT service.

Kyle Eric B. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Excellent friendly knowledgeable service.

Regina A. 
Rating:
4.0

Customer did not leave a comment.

Kate B. 
Rating:
4.0

New winshield wipers that's all. Very noisy.

DEBBIE K. 
Rating:
5.0

Customer did not leave a comment.

Esther C. 
Rating:
5.0

Everything was perfect !! Thank you

angela L. 
Rating:
5.0

Customer did not leave a comment.

Andy P. 
Rating:
4.0

Thank you, Jack!

jos V. 
Rating:
4.0

A good experience! Jack was pleasant!

Warren B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

tell them to deal directly with the local location. ONline and 1-800 help is not informative and will cost you twice as much. And even after you think you have resolved this with head office they will never get back to you and refund the difference.

BARBARA W. 
Rating:
4.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
5.0

I have rented a truck from this location on a number of occasions and I have always been impressed with the customer service. This isn't the closest U-Haul dealer to me but I would rather drive here and rent a truck from this location than anywhere else.

Timothy L. 
Rating:
5.0

Nothing

leonard D. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Tell them to deal with local representatives only .. they are honest and care about the customer

Barbara W. 
Rating:
5.0

The onside service provider was great. Recommend him to everyone. The regional manager was an a hindrance. Would not work with my parent company Koch industries. A 100 billion dollar a year business with 130,000 employees. A very bad business decision. I would recommend thar Uhaul get on board with Canadian operations and figure out how to make better purchasing models. I ended up spending $5000 with Uhaul. A sale your regional manager would have consciously and purposely choose not to participate in and make happen. Thank goodness for the Chemainus team. Good people. Great service!

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

I love this location. People here are very friendly and welcoming.

evelyne P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
No reviews have been submitted for this location.

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