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Curtis D
Customer Reviews for Choctaw Jim's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailers could have a jack on them so a person doesn’t have to lift that heavy trailer tongue and mess their back up.
Roger FAwesome people, great service!!
Thomas HNice people
Stephen PIt took 45 minutes to check in and get the truck. The site was very cantankerous. The vehicle was very nice and a great value for the price
Brittany MTook over 45 minutes to get truck because no one was there, had to use 24/7 system
Stephen CVery easy process and friendly location.
William SNothing! Quick, friendly service!
elizabeth tExcellent service!!!!
edward lI was not happy when my original pick up in La Grange transferred me here, plus was not open when I arrived.
Jacqueline DWaited over an hour to pick up which put us way behind
Roy SIf I could give this zero stars I would! Inside of the cab was covered in mud. Truck barely ran - had a service engine light on the whole time. It was supposed to be an in-person pickup, but we got there and the place was locked up (including the gates being chained shut). Took me more than an hour and two calls to customer service to retrieve my truck. Self pickup process was tedious, missing critical information (like what to do with the lock on the back of the truck), wouldn't let me choose a drop off location closes to my home and required you to type in the same information multiple times and re-input lots of personal information, DL, etc. that was already submitted with the original authorization request.
Jennifer PI can't think of anything. helpful and friendly staff. Made the whole process very easy.
Matthew CExcellent transaction. Quick pick up and drop off. Can’t complain one bit.
Robert SNo one showed up till 10.40 then had me relaying messages from sell person to another client, which got upset and left. Had no one to show us how to get it hooked up right, took us 1 hour. We figure it out on our on. Disappointed with u haul and place we pick up.
Tammy oWaited over an hour for someone to show up to give me my truck. Showtime was 10:00 am and the Uhaul affiliate did not show up until 10:53. She related Uhaul never notified her of the change. My move was delayed considerably.
Brian JGood customer service.
michael qThey were excellent
Sarah MThe lady that took care of me was extremely friendly, and got me on my way in minutes. I will definitely do business with them again.
Daniel Cthe UHaul Associate in Eminence KY had nothing to rent to us however he took the time and called other locations and found what we needed. Great customer service, above and beyond.
hilma jGreat people
Robert Pthe staff went above and beyond to help me ... thank you
KEVIN WFuel was on 3/4 tank when returned I am being charged for the difference of 4 gallon. Was supposed to be tax exempt.
HENRY CThe owner was kind of clueless. She had trouble running the computer to check-out my truck.
Matt STo High On Daily Charges...
teresa vWorking with Michelle was quite pleasant, and she made dropping off the trailer a breeze. Highly recommend this location
michael sSUCH WONDERFUL PEOPLE THAT WORK THERE I APPRECIATE EVERYTHING SHE DID FOR ME THANK YOU SO VERY MUCH
ROSEMARIE ENone at this time... Why fix something if it isn't broke right? The customer service was very admirable.
Heather FTruck was under powered very bad mileage 4.8 ? Super shitty especially when they said 12 miles per gallon I spent $242 in gas to drive 803 miles . Trailer light were non working , 2 hour wait time for repair tech 2.5 hours to fix put me very behind With leaving time
STEVE DThe Express check in option helped immensely ?? Thank You
Randall EExcellent staff very helpful kind courteous and knowledgeable
Michael ZThe location had technical issues that prevented me from receiving a printed receipt. U-haul needs to update the store's hours of operation
Brandon JKim is awesome
James EDon't wait a week to give me a bill other than that every thing else was fine. I would use you again if needed.
PHILLIP WNeed faster service
ALFREDO GMichelle was knowledgable and very helpful. I will send her many customers! Thank you, Ken Jones
KEN J