This location was EXCELLENT but the fact that I received 6 phone calls to change my location of pick up within 12 hrs - including one 45 min before my 8 am p/u - to 35 MILES AWAY - WAS INSANE!!!!!!! This guy was amazing and did everything to make sure I had my truck despite the HORRIBLE lady on the phone who basically told me tough shit I had to deal with it and I booked it for 35 miles away...UGGGGG To bad they are not renting anymore. He was awesome, nice and understanding and could see it was a UHAUL error.KeriAne W.
Customer Reviews for Cigerette Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KATHRINEM R.
This location needs a lot of helpYITZCHOK S.
Customer did not leave a comment.GARYJOHN C.
My original reservation was in Elleville. I found out less than 24 hors beforehand. This made my expenditure more than $40 more in mileage & gas. Not happy. Customer service was terrible online. They told me to cancel if I wanted. Worse customer service I ever got from anyone.MARIAA W.
Customer did not leave a comment.TYRONE W.
Customer did not leave a comment.George W.
Nice customer service very helpful gentlemen in & out so quick shows me trucks condition in and out I refer to any one goes here.steve P.
The tires are bald. I took a picture if you need to see it. Not even close to legal.THOMASE G.
DO NOT USE THIS LOCATION, OWNER IS VOLATILE. The gentleman at the counter THREATENED ME, used profanity laced aggressive messaging and tried to force me out of his facility because I reported to him that the trailer lights were not functioning, brake lights non functioning, one turn signal worked. When I asked him to repair it because it was unsafe to drive he told me "I guess you don't have a f**king trailer then, disconnect it and leave" I actually thought the guy was going to assault me, so I went outside and sat in my car on the phone with customer service for two hours while I tried to correct the issues myself (using my paid for roadside service). When roadside service showed, the owner was even aggressive to him. Guy is unhinged and is a danger to Uhaul's customers. I spent two hours on site with Uhaul customer service who at first refused to help, until I escalated to an on call manager, who then promised to refund me, as well as credit the 50 dollar "equipment not ready on pickup" guarantee. Most assuredly Monica McQuade in customer service told me there would be extensive follow up, and I would be hearing from the executive support team and they would address the harassment and threats by this franchise owner. I have not received a response from anyone officially at uhaul nor was I credited the $50 non-pickup fee. I will never use UHAUL again.darin B.
Customer did not leave a comment.MAREKZBIGNIEW B.
Customer did not leave a comment.adeel U.
Sign on door that they'll be back in an hour. Had a horrible rotten return experience.Benzion W.
Only problem I'm questioning is the amount, I didn't ask for any insurance but I was charged$14.00 for it.JENNICEMARIA M.
The man who helped me was kind, courteous, helpful, & understanding. The store is extremely clean. The process was fast. Returning the truck was super easy.Tanya H.
Continue to be courteous and kind to your customers. I will truly recommend your business to anyone that needs to rent a U-HaulNELLIEM T.
Customer did not leave a comment.CLAUDIAE R.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.SHELDONS K.
Only negative comment is the person didn't give me a receipt roght away and I was just worried about being screwed over.Gregory G.
I asked to remove the trailer. thy didn't wanna help meYITZCHOKDOV J.
Very helpful in helping me hook up the trailer.John R.
Good service and excelent equipment conditionsLuis R.
Really nice guy running the place!KATHLEEN K.
Customer did not leave a comment.ABDERREZAK G.
Set me up with the wrong drop off town locationJoseph T.
Get the seller to know what it is that they are doing...know their job.Martin M.
he went above and beyond, perfection. great servicejames V.
Make sure the uhaul website isn't down!ATIYAH H.
Customer did not leave a comment.james V.
Inside of the truck was dirty their was spilled soda or something sticky all over the floor. The interior of the truck smelled like cigarettes. The storage bed of the truck had cigarette buds everywhere and was really dirty.vitaliy P.
great customer service very friendlyadeel U.
It took 45 minutes from my arrival until I left the location...and he only has 2 trailers!chad W.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Yvonne R.
Customer did not leave a comment.Timothy R.
EXCELLENT AND COURTEOUS...DEBRA V.
I had to drive 1 hour/60 minutes to pick up truck. Very much an inconvenience. I will not recommend Uhaul to anyone. Was told I would be able to pick up close to home. My experience will be shared via social media in all ways possible. A true first class organization would not treat its customers this way.Michael S.
Customer did not leave a comment.chaim R.
Customer did not leave a comment.Jay D.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.destiny C.
Thank youUladzimir P.
FAST SERVICEDEBRA V.
the owner will make you wait as he serves any customer that walks in, even after you. So you will need to wait....Binyomin G.
Customer did not leave a comment.Arlene V.
Customer did not leave a comment.adeel U.
Customer did not leave a comment.Santiago C.
Customer did not leave a comment.John C.
Person was nice & very helpful,very friendly Thank youmuhammed A.
This small facility in Loch Sheldrake saved me in a jam when my originally requested location cancelled my reservation 30 minutes prior to pickup due to a broken window. The attendant was courteous, understanding, and helpful throughout the rental process.Sarah T.
Customer did not leave a comment.agatha P.
Customer did not leave a comment.SYREETA K.