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Customer Reviews for Citizen Storage Titus Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Citizen Storage Titus Rd
The truck smelled like someone had been smoking in it and the truck's gas was almost empty. Nevertheless, I returned it with over 1/4 tank. I was charged for a 2-day rental, however, I only rented it for 8 hrs. I submitted documents (pictures) of return mileage, key and time of return to the U-Haul Headquarters. The time was overstated by 16 hrs. and the mileage was overstated by 1 mile. At 10:56 am on 11/30/2020, I called the location at 901-458-9385 to inform them of the error. I repeated myself numerous times to the U-Haul representative about my concerns. She got so irritated with me that she began to raise her voice and became very nasty and hung up on me! I immediately called the corporate office to discuss my situation and Mr. Thomas Gay professionally handled the situation and I thanked him for his professionalism and courtesy.