Terrible customer service. A mistake was made on your end and your representative yelled at me and said she called the police on me. Crazy waist of time on such a busy day.Blake W.
Customer Reviews for Citizen Storage Titus Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick, friendly, and very helpful.Jason B.
The only person available to connect the trailer was a young lady that maintained the storage units. Between the two of us we were able to lift the trailer. I then had to connect the chains and electrical.HERSCHEL T.
I was told to just leave it, because the clerk was getting off of work and didn't want to take time ti close my rentalEric R.
Customer did not leave a comment.Carlos D.
Customer did not leave a comment.Chelsey B.
Pickup time and location got pushed back to 0930 Titus Rd from 0700 Mendelhall. Got to pickup at 0945. No one at location. Called repeatedly, put on hold, eventually person arrived around 1045. Person did not dobpre walk around with me. Started truck. Noticed noise. Loaded truck. Checked on noise source. Missing Catalytic converter noise sourcr Called UHaul national. Veronica found another truck across town. New truck location had excellent staff. No problems with new truck. 2nd 15' truck was joy to drive. I have nothing nice to say about UHaul Titus Rd locationDavid T.
I have no complaints and I will recommend this company to family & friends.. thank youLatarsha J.
Customer did not leave a comment.Yostina L.
The location is a storage place, there is no one to talk to, if you have a 15' truck and a car trailer attached to it, good luck, as there is no place to maneuver the truck, it was a terrible experience, I really do not recommend this location.Anderson R.
Nothing just keep doing what you are doing 👍👍👍Gloria H.
Customer service was good. Getting to the location only recommended during the day.Carl M.
Customer did not leave a comment.Teresa T.
Customer did not leave a comment.Kiiera A.
The clerk s had very nasty attitudes was also very rude and unprofessional â€¦EKRIMAH B.
Customer did not leave a comment.BRANDI M.
The customer service given by the clerk at this location was excellent and she is to be commended.KEVIN C.
Customer did not leave a comment.Detranosha J.
Renting a truck from uhaul is waayy too expensive. We are made to pay for mileage and we still have to pay for our own gas. We are charged basically $1 per mile so it does not matter what size truck we rent nor does it matter the price of the truck. Since we are made to pay 99 cent per mile- it will always be way too expensive. I rented a small 10 footer for 1 day. I payed over $200 when I picked up the truck, and then charged an additional $86 after the truck was turned in. And I still had to buy gas. I Pray that I never need uhaul services again because it broke me. Not a good experience. I will not recommend uhaul. Way too expensive.JTAJALON G.
Customer did not leave a comment.JC F.
Location is down in an alley in a bad part of town. There was trash all around it. I got there and no one was there. That's fine. But the online check out wouldn't work. A sketchy man was wandering around. I didn't feel safe staying and trying to check out online, so I dropped the keys and left.Jennifer M.
The truck was not ready my reservation was at 10 am and it was 11.06 am before i could leave.Anita L.
Don't expect extra knowledge on how to use disconnect a car tow, be prepared to pay extra for dropping the tow off early so you can safely empty your 26ft truck....and than not get a call being told of these charges. Uhaul NEW MOTTO: "To provide more and more customers a higher and higher cost with little care to quality, service, or training."Dawn M.
There is very limited parking here so make sure you show up during operating hours or you will have no idea how to park the truck. I got there 30 minutes before closing time. The staff was very helpful though and directed me how to park.DAVID C.
I return the uhaul before 3:30pm and no one was in the office. So, I put the key in the drop box like the lady told me to before I left. Then, I get an transaction from my bank where I was charged $41 for another day when the uhaul was returned. I called the uhaul place and this same lady told me to call the 1800 number because she checked it in at 4:00pm. This uhaul place I will never use again. Poor customer serviceShaquonta L.
Customer did not leave a comment.Jinesh T.
The truck smelled like someone had been smoking in it and the truck's gas was almost empty. Nevertheless, I returned it with over 1/4 tank. I was charged for a 2-day rental, however, I only rented it for 8 hrs. I submitted documents (pictures) of return mileage, key and time of return to the U-Haul Headquarters. The time was overstated by 16 hrs. and the mileage was overstated by 1 mile. At 10:56 am on 11/30/2020, I called the location at 901-458-9385 to inform them of the error. I repeated myself numerous times to the U-Haul representative about my concerns. She got so irritated with me that she began to raise her voice and became very nasty and hung up on me! I immediately called the corporate office to discuss my situation and Mr. Thomas Gay professionally handled the situation and I thanked him for his professionalism and courtesy.HERBERT W.