Customer Reviews for CJ's Auto & Rentals
(U-Haul Neighborhood Dealer)

54 reviews

114 W Grimes Ln   Bloomington, IN 47403

(812) 330-1278

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(812) 330-1278

114 W Grimes Ln
Bloomington, IN 47403

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Rachid T. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Thanks for not switching us to a different pick up site this time. Please do not change itinerary for your customers. Is very annoying.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

No wasted time. Got the trailer, returned it, staff was helpful with no wasted motions. I'll use them again. Thanks

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

Jorge L. 
Rating:
5.0

I called needing a tow dolly for a vehicle that broke down and CJ answered the phone and was very professional. I'm thankful they were open until 6pm, even though I picked up at 5pm. The 8 hr rental price was very reasonable. I arrived there checking in with Jason at the desk, who was very courteous and patient with me as I'm in a wheelchair. Jason hooked up the tow dolly for me and his professionalism is greatly appreciated. He even came back at 9:30pm to unhook it for me when I returned it. I received absolutely remarkable service! Thank you CJ and Jason for helping a disabled veteran! Both of them were very helpful and respectful, as well as very informative and efficient at their jobs, as it was very busy when I was checking in.

Sean S. 
Rating:
3.0

Dropped off at night. Better signs are needed. There was no indication where the key drop was. It was hard to tell if there was even a business there, if not for the U-Haul trucks I would have assumed I was at the wrong place.

PETER N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

I am not satisfied. Another client rented and they charged my credit card. This is an abuse and to date I have not received my money back. I do not recommend them

Charles H. 
Rating:
1.0

To start we had an reservation at 9 am to pick up the truck and trailer. When we arrived no one was there so we waited for them to open. Finally they arrive and get us a truck that didn't have a working radio. Which was no fun since we had to drive 700 miles. Then as she was getting ready to give us a trailer she was trying to give us the tow dolly when we paid for a auto transport. She looked at the paperwork and then gave us the right trailer. Finally we leave and as I am arriving at home she calls me and asks me to send her pictures of the truck and trailer since she forgot to do it. Worst part of it all is when I went to drop the truck off, she got the mileage wrong. On my contract is said I started with 77 thousand miles but when I dropped the truck and trailer off the odometer said I only had 76 thousand miles.

harley M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Everything was very quick and efficient.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

JAMES I. 
Rating:
1.0

Messed up our drop off location.

Neysa E. 
Rating:
5.0

Customer did not leave a comment.

Tracey A. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

The staff was very understanding and accommodating to our needs. I CANT THANK THEM ENOUGH...THANK YOU THANK YOU THANK YOU ♡

Kaitlyn C. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
3.0

Even though I filled truck at gas station across the street, literally, was charged for fuel.

MATTHEW L. 
Rating:
5.0

Thanks

shkelqim R. 
Rating:
5.0

Great place. Fast and easy pick up and delivery.

Jasmine A. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

The man at the rental location was incredibly helpful. His kindness and knowledge will make me a return customer without doubt. Thanks so much!

guiness O. 
Rating:
5.0

Un-hooked equipment and printed receipt for us with no additional charges. Extremely friendly and helpful young man. Thank you Uhaul, Bloomington, In.

Peter Z. 
Rating:
2.0

I came to pick the equipment up at 1:30 no one was there and no one would answer the phone. There was a number for a regional manager and he didn't answer either. The 1-800 number had a 55+ minute hold and when I requested a call back it rang once and disconnected. The worker showed up at 2:03 and got us taken care of but the tire was super low on the right side of the trailer. I'm super upset they claim if your rental isn't ready by blah blah blah and I still got charged normal price and got set back on my travels by an overall of 2 hours because they were over a half hour late.

Cameron S. 
Rating:
5.0

I have used U-Haul over the past 40+ years and there is nothing worse than going into a store that has U-Haul vehicles, but that is not their real business and you feel like you are imposing on them.

Kirk H. 
Rating:
5.0

This is my favorite U-Haul location in the area. CJ is well stocked with trucks and fast and efficient. If only my other Bloomimgton experiences were this good!

Chandler B. 
Rating:
5.0

Better than expected!!!!

Stephanie J. 
Rating:
2.0

had the wrong gas level and mileage couldn't get app send picture.

Mitchell G. 
Rating:
5.0

The gentleman onsite at both pickup and dropoff was friendly and professional. I have rented uhaul equipment many times over the years, and he seemed like someone who takes what he does far more seriously than most representatives I have dealt with. I give him extremely high marks.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

It was perfect.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Rodger H. 
Rating:
5.0

Customer did not leave a comment.

Karrie J. 
Rating:
3.0

Customer did not leave a comment.

Rex B. 
Rating:
5.0

Great service!

Chad W. 
Rating:
5.0

Customer did not leave a comment.

Chandler B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ALLEN G. 
Rating:
4.0

This specific pick up/drop off location is well-run and above average. However, UHaul has terrible customer service - The wait times are exceptionally long and the mobile check in and out process is confusing, time-consuming, and almost always returned an error message.

Megan T. 
Rating:
4.0

This specific pick up/drop off location is well-run and above average. However, UHaul has terrible customer service - The wait times are exceptionally long and the mobile check in and out process is confusing, time-consuming, and almost always returned an error message.

Megan T. 
Rating:
4.0

I have no complaints with the specific location of pick up/drop off. The mobile check in and out process takes forever. I waited almost an hour past my reservation start time to get trucks off the lot because UHaul's customer service is not up to par.

MEGAN T. 
Rating:
5.0

CJ's has by far been the best rental experience! super kind and helpful! i'll definitely recommend and use them again! thanks CJ!

Ingrid D. 
Rating:
5.0

Customer did not leave a comment.

GREG M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
4.0

Had a challenge with my order, but the team there solved it immediately and kindly.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Tia M. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
5.0

Owner was lovely! Whole thing went very well. Easy pick up and drop off! Truck was perfect for our needs.

Chantel A. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Fast and convenient. Very friendly and no wait. However, not wearing masks and the van said low air in tire and check oil soon.

Alice D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top