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Leonard S
Customer Reviews for Clayton Tire & Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I went to the wrong truck at first and the cab had not been vacuumed and there was trash in it. The cab in the right truck was also dirty. (floor, trash). The back of the truck obviously had not been cleaned after the last use, as there was a ladder, a furniture dolly, two large pieces of Styrofoam, a can of lysol and trash on the floor. I should have taken a picture, but I didn't. I am used to renting trucks (at other sites) that look practically brand new, so I was very surprised at the condition.
JODI JThe experience was awful. My truck wasn't there when I arrived. No key in the lock box and took 50 minutes with customer support to tell them they screwed me over. Will never rent from U-Haul again. This partnering with 3rd parties who don't care is an terrible decision. Budget it is! Do not contact me. Nothing more to say.
Matt DNice service.
Yoon KA quick and easy process…Exactly the way it should be!
JP AOne of the lights on the trailer was out, but the overall experience was good, the trailer was well maintained.
Luis PNice people to deal with
Jacob ANot a thing! The staff was beyond awesome and were super helpful. Very pleasant, and easy, experience.
nicholas rI always love it when a plan comes together. Appreciate the good service.
James KWas dropped after hours but plenty of space to drop
Shantel RStaff is rude and disrespectful
Donna FLight was not working and worker wouldnt switch trailer. Equipment was not clean when i received it.
Noah GJust keep up the Excellent work
Teresa BMy car sits low to the ground. It would have been nice if the location had wood blocks to buy and put under the tires so once you take the car off the transport it doesn't rip off your undercarriage cover and front bumper.
Rita LLimited blankets and supplies available. Excellent service.
ROBERT REveryone was pleasant and helpful
Laura WVery efficient team, very smooth and easy process.
RICHARD JThis was a great experience
ISAAC RDrop off was during closed time, so no personnel.
CHARLES MAfter online booking is completed, my reservation gets changed to a different location or equipment. If the equipment or location is not available, why let me complete it.
tom vPésima atención
DIEGO MI had a reservation at 8:30 on Saturday 12/13/25 and the system was down, I didn’t get the truck until 10:45am. I had my movers to be there at 9am and because I was late they still charge me $200 for the time they got there and not doing nothing because they started until 11am. I’m very upset that the time I wasted trying to get the U-Haul.
Natashia Lvery profersonal and freindly rates were great
VERONICA MThe location was great right off Clayton blvd. Easy access. I would suggest this location.
JOYCE NClose contracts in a timely manner
DAVID GThe guys were super nice and fast. Very friendly would definitely recommend this location
Erin SThe experience was terrible. They tampered with my mileage. They charged me for 20 extra miles. And they adulterated the fuel. I have proof from when I received the truck and when I returned it. They overcharged me by $50.
JUAN FRented from them twice … excellent experience. Truck drove great and no issues!!! Thank you Clayton Tire!
Donna RGREAT Customer Service!!
RONNIELAMAR TTruck was ready as promised and the staff was great.
MARTIN TI want to thank Terry the owner for his outstanding help with all my Uhaul rentals!
Robert OThank you!!
CLYDE TThe truck drove smooth, great gas on mileage and the seats were very comfortable to our achy backs! Thank you!!
DONNA RI had no issues leaving the truck at the drop off location. Everyone was friendly and helpful, so I just parked the truck in the easiest parking spot, locked the truck, and took the key inside to the proprietor. He said he would take care of it from there, and I was on my way home.
MICHELLE SThank you! This location’s staff were very pleasant. Truck was very spacious with more than enough room for me to move out my 3-bedroom rental. Equipment was clean & in great condition.
LaAjah SI can’t think of a thing,every time I’ve dealt with them they’ve been top notch,friendly,professional,and just all around great guys!
TIM MFor some reason the upload thing for showing the photos on the initial acquisition of the Uhaul expired and I could not get it to work during my moving day. Since I only needed the unit for a short time, and the place where I rented from was closed until monday, I couldn't push the photos through and have no clue to do so. That was the only issue I encountered, and I don't know if that has anything to do with why the charge is still pending on my credit card. Other than the confusion and snags with that - my experience was great. I was able to do what I needed to do and I felt safe and comfortable driving the truck.
MCCAELIN BThese guys really don't have it together there, though I trusted they had the trucks working good. Dane the owner would make you wait a long time for everything. He helped me get a trailer but then said he needed to get his phone to take a photo, and he was gone for 10-15mins, I had to go look for him to finish getting my trailer. He said "I got side tracked". They didn't have adequate computers to process the uhaul contract, very slow. They are just too busy with their regular tire/muffler work to deal uhaul transactions.
Richard COvercharged and refused to help
Ernst MThank you to Terry Hardee the owner!!!
Bob OThe Gentleman name Dane was awesome with great energy . He really enjoys his job and customers. I will recommend all my friends and family to his shop for Uhaul and non Uhaul needs.
Duane ROver all everything were good and we thank your so much.. Malcolm
MALCOLM MI was moving a sectional furniture for the living room. I got it in the trailer. When I took it out, the sectional was all dirty with grease and stains and was ruined. The inside of the trailer was dirty, full of grease, walls, floor, and inside of the door. A terrible experience. I ruined a piece of furniture that was more than 4k.
Javier QNil
TYRONE KI was rerouted because the first location was actually closed with a sign on the door although they did call me after five to apologize. The location I went to on Highway 70 I didn’t get the guy’s name, but he was fast, friendly and very efficient he made the experience so much easier.
PAMELA WGood service
Emilio RPickup/dropoff were easy ! Equipment was ready with a few problems with lights and the attendant quickly fixed the issue.
EARL WWhen I went to pick up my truck, additional equipments that I had paid for ahead of time were out of stock. I was refunded, however i had a rough time getting my hands on additional equipment. Wish I was informed before the pick up date. The truck was dirty, but it got me from point A to point B with no issue. Personal were responsive and took the time out to listen to my concern.
Tanisha R