Customer Reviews for Collette Home Of Bridgehampton
(U-Haul Neighborhood Dealer)

Rating:

5.0

Convenient location, easy pick up & drop off process!

Rating:

1.0

Spent too much time to return the truck to many photos no internet signal / Need to add Wi-Fi at this places

Rating:

5.0

A clear pick up . Very easy

Rating:

2.0

The keys were not available in the lock box for a 9:00 pick up. I had to wait for the location to open and then it took 40 minutes to get the keys. The agent complained several times about having to do uhaul and insisted that I move away from the counter and sit 20’ away. I have since moved my uhaul business to Country Kitchens in Southampton and have been very pleased. They are very nice and very professional.

Rating:

1.0

Regional business manager made repeated mistakes. Had to use the 800 number to resolve. Heard from another customer and the store agent there are problems EVERY SINGLE TIME at this location due to the Regional manager who is remote.

Rating:

1.0

The whole process was way too time consuming, frustrating and a waste of time! It also was way more expensive than advertised. I wish I had other options

Rating:

1.0

The process takes way too long. I have a corp. account. Even though I do everything with an agent on the phone including a confirmation number it all has to be done again at the pick up location. Often the person at the location is not trained in uhaul rentals. I end up on the phone with another person at a different location using the uhaul app to re-apply for a rental. This took 3 attempts using 3 different links sent to my phone while I was at the location. After 30 minutes we were finally able to scan and send the license pictures. I rent several times a year and this is very frustrating. The people at the location are very nice but need training if they are representing U-Haul. And yes, this does happen almost every time.

Rating:

5.0

The truck smelled like it had deer in the back. Terrible smell. Dirty seats. Whoever checked me out and gave me the keys very professional and clean location.

Rating:

3.0

The van stunk of smoke and it was awful. It needs a deep cleaning and that should have been dealt with before our rental. Also the right windshield did not work and we only noticed it when it began to rain and it was very concerning

Rating:

1.0

You overcharged me by 6 days. Please refund.

Rating:

4.0

All went very smoothly

Rating:

3.0

Update equipment. Manual roll up windows are so 1960. Backup cameras and proximity sensors would improve safety and protect equipment.

Rating:

2.0

charged me double

Rating:

5.0

My experience was excellent from the moment that I booked the uhaul on my phone to when I dropped it off. Super easy!! I liked how I could handle all of the pre registration on my phone. The whole interface for check in was well done!!!

Rating:

5.0

Such a nice establishment! They even called when I had double booked to make sure I o my wanted one!!

Rating:

5.0

The tire was very low - but all good.