Customer Reviews for Columbus Mufflers & Brakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Columbus Mufflers & Brakes

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ROOSEVELT S III H.
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Have tools for trailers. Have trailer accessories if you rent trailers. Have knowledgeable staff.

Jorge P.
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Customer did not leave a comment.

Arelia B.
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Customer did not leave a comment.

Ernie P.
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Passenger side mirror was broken prior to my rental & replaced some reflective material that was not useful in seeing vehicles on the passenger side. It was like a Fun House mirror. Also the van was not clean in the interior including someone's clothing. They gave me the van at 7/8 full but contract said full.

Terri W.
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When I arrived in my Lyft, it wasn’t clear where the entrance was. When I finally located the door, no one came to the front desk, so I pulled up the email and started the process by myself, in the cold, with only a “chat” session to help. I went back in once prompted, I picked up the key, but instructions about $150 damage coverage weren’t clear. It took 30 minutes to just get the truck. Once I reached my storage unit, I realized that I didn’t have the dolly that I ordered, yet at the end of the day , I was charged for two. The inside of the truck was decent, but the outside could have used a wash. The day was saved by the person who answered the phone when I returned the truck after hours, in the dark. I was prepared for a long wait and was concerned that I had not charged my phone sufficiently (the truck had no visible USB port to charge my phone). I had to return home twice to charge my phone between errands. Thank goodness for a friendly, knowledgeable person to guide me through the truck return process. It gets dark before 5 pm this time of year, so as a single female, sitting on a dark corner, with no clear instructions, it was a bit scary. I don’t remember the name of the person on the phone, but I remember her kindness. She was stellar.

NEDRA D.
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Customer did not leave a comment.

conswaylla B.
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Customer did not leave a comment.

mary C.
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I was a bit confused leaving the rental at this location. First off there was no one there to attend me so really I would have been comfortable actually seeing a real person. I also was told I would be getting a response in two minutes which never happened. Sorry but I think more communication would be of help.

MARSHALL T.
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Great pick up location and customer service.

Chanequa A.
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Customer did not leave a comment.

Alexandria J.
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Making sure it’s clear how to complete the application with the four digit code .

Darlene C.
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Customer did not leave a comment.

Oscar F.
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Customer did not leave a comment.

robert S.
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Customer did not leave a comment.

Marcella S.
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Well my wait was long, but overall I'm very satisfied.

mohammad S.
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Great

Stephen J.
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Fix the shocks in the trucks and let the renter know if the truck do not have a loading ramp.

No reviews have been submitted for this location.

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