Customer Reviews for Community Auto Sales Plus
(U-Haul Neighborhood Dealer)

82 reviews

2300 N Washington St   Kokomo, IN 46901

(765) 854-1368

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 11/29/2021 - 12/4/2021: Closed

Services at this Location:

Contact Us

(765) 854-1368

2300 N Washington St
Kokomo, IN 46901

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 11/29/2021 - 12/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

IAN DAVID A. 
Rating:
4.0

My only complaint was that the truck did not have a full tank of gas when I picked it up. This led to a disagreement on the drop off end, and me adding more fuel than I thought I should have to.

RANDALL S. 
Rating:
5.0

When turning in the truck, the app would not work for me to set the drop of location.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

How about the actual UHaul company not allow reservations if you can't guarantee something. Stupidest business model I've ever seen.

Travis D. 
Rating:
5.0

Nothing

Scott S. 
Rating:
4.0

Customer did not leave a comment.

CARMEEL W. 
Rating:
5.0

The place I got it was Fantastic! The place I ordered it was not. So glad to get it as the place I got it..

JOYCE M. 
Rating:
4.0

Customer did not leave a comment.

RODNEY F. 
Rating:
1.0

The U-Haul had a gigantic scratch along the side of it and had I not noticed, I'm should I would have billed our the ass for it. The picture showed an image of the truck before the scratch, and I had very if there was any damage to the truck. WHY AM I, AS THE CONSUMER, WASTING TIME SOING THAT!? IS THERE NOT SOMEONE WHO CHECKS THE TRUCKS REGULARLY?

Clayton S. 
Rating:
5.0

Craig was fabulous. I really wanted to go with Penske. My brother told me I should have gone with Penske. Believe it or not, I have had quite a bit of involvement with the Penske Racing Team over a period of 17 years. Again, I wanted to go with Penske. However, Penske seemed expensive this time. And much to my surprise, I am very glad I went with Ryder. The equipment has been noticeably upgraded and I appreciated that very much.

RYAN H. 
Rating:
5.0

Very friendly customer service

Robert M. 
Rating:
5.0

Craig is awsome and u-hall on Washington St is excellent

VALDENILDO S. 
Rating:
5.0

Customer did not leave a comment.

LAURA P. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

Uhaul Cancelled my reservation 2x Friday & also on Sunday. Finally got it on Tuesday. This Company takes reservations but doesn't hold the reservation. Had labor coming to move and it caused a nightmare. These branches are NOT at fault. its Corporate,

RAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
1.0

First, my pickup location was changed at the last minute to a location 30 minutes away. Next, when we picked it up we asked the vendor to verify the correct location three times. He said Wooster a couple times when it was supposed to be Ashland, OH. But, he verified Ashland when asked to make sure he had correct address. Surprise, surprise...it was set to a Wooster location, another 30 minutes out of the way. I feel this whole interaction with U-Haul has been a big con with lies and misdirection.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Bird poop on passenger seat and bird seed which was not cleaned up. Other than that everything was great.

Michael P. 
Rating:
5.0

Keep doing what you are doing! Your Customer Service is the best that we have experienced in Uhaul renting!

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

Their are two Uhaul locations in Kokomo IN. The actual Uhaul building (3716 Lafontain St) was not helpful at all and canceled my reservation. I was very unhappy with this place and my experience. So I ended up going to this location (2300 N Washington St), Craig Guhl was the person who helped me and he was very helpful and went above and beyond.

ZACHARY BLAINE L. 
Rating:
5.0

Customer did not leave a comment.

Maggie W. 
Rating:
5.0

The base cost is great. The per mile PLUS fill with gas is ridiculous.

KATHY E. 
Rating:
5.0

Customer did not leave a comment.

Kiler R. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

none comments

MARK A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
3.0

Really 186 miles to North Manchester In, from Kokomo and back to Kokomo. You guys like raping people? And a 10.00 fee for something called a Penske matching. Your outfit is the one that rented out the truck I was suppose to get. Then you send me across town pulling a uhaul vehicle hauler trailer behind MY vehicle to another lot to pick up a truck. NOPE will never happen again

Nathan E. 
Rating:
5.0

Fast and friendly. Appreciated the help unhooking the trailer.

CHARLES G. 
Rating:
5.0

NA

SHAWNTA L. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

Very nice guy... Very helpful... Def would recommend

AMBER P. 
Rating:
5.0

Craig is awesome. Always fast and friendly

Chris B. 
Rating:
5.0

Customer did not leave a comment.

EDMUND H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Very Satisfied

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

The guy who helped me was very nice and helpful

ROBERTA B. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

gerald W. 
Rating:
5.0

Customer did not leave a comment.

NONE P. 
Rating:
5.0

Customer did not leave a comment.

RHONDA W. 
Rating:
4.0

I never got my furniture pads That i was charged for!!!

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer service at both locations (1 where equipment was ordered and 2 where equipment was picked up) was excellent. Very polite and helpful.

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

nancy P. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
3.0

This is my second time in a year that I went to pickup the truck and I was told it was at a different uhaul location than I setup.

Daniel M. 
Rating:
5.0

The guy in kokomo is awesome

MARTA C. 
Rating:
5.0

Very professional, excellent couple!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

No improvement needed. Craig went above and beyond to make sure I had everything I needed. I will always rent from this location. I received 5 star treatment!!

DUAKEEN C. 
Rating:
5.0

I used this location because your location in S. Lafountain in Kokomo didn't have a truck for me after I'd made a reservation weeks before. They said the truck wasn't returned on time and basically I got screwed. They had multiple other trucks on the lot but they said they were reserved. Didn't even look around other places in town to try to find me a truck or anything. They just said we don't have a truck, sorry. I'll never use them again and probably won't use Uhaul again even though my experience at the Communtiy Sales retailer was great. He was able to squeeze me in so I could at least use a truck for half a day. I was impressed with his customer service and ability to help me work out a problem, unlike the other reps you have.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

Roger J. 
Rating:
5.0

I dropped off after hours and the facility is very nice! Plenty of room to navigate a trailer through the lot and back it in.

Alexander M. 
Rating:
1.0

Promised dolly..n o dolly..no ramp..anywhere..no return text or call when "searching" f o r one. Talks great...means nothing

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Yes everything was AWESOME!!!!!

Sinnia G. 
Rating:
5.0

The owner was super nice and took his time to explain everything and it was fast. I wasn't waiting long for him to do the computer work. I wish I used him in the past, but now I will be coming back when needed.

MELISSA G. 
Rating:
5.0

Every time I go there it's great service from everyone. Very friendly and professional and fast

Chris B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Everything was great definitely be back every time to this location

Chris B. 
Rating:
5.0

very friendly pick up experience

DONALD JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

GLEN B. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Nothing to improve!!!! Excellent service!!!!

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
3.0

Had little interaction here. The staff was busy with another customer and since all I was doing was dropping off they said leave the key and they would take care of everything. It went very smooth with no additional charges

Mark R. 
Rating:
3.0

I would like a copy of the original contract not the email confirmation

Sarah S. 
Rating:
5.0

Very nice customer service

lori B. 
No reviews have been submitted for this location.

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