Customer Reviews for Community Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Community Self Storage

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Fernando L. on

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Customer did not leave a comment.

Latheisheia S. on

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They were amazing and verr knowledgeable.

steve T. on

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Alberto C. on

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Congratulation, excelente store.

Jeff H. on

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Don’t update your corporate computer system on a Friday night. Very poor customer experience on a Saturday morning. It took 45 minutes to check out the vehicle, due to computer system. I had to revert to an online checkout, which was an even worse experience. Waiting for approval 4 different times, asking for alternate contact, which I provided. Then during chat session, I’m then told to provide a second alternate contact which was never indicated online. You guys have some work to do!!

Craig D. on

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Gerson S. on

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I dropped the truck off after hrs.

john D. on

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Jose H. on

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Mark S. on

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Got charged for gas that was not accurate.

Shauna T. on

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Talih A. on

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Donald S. on

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I registered to pick up the truck at 8 am through the phone application. Everything went well until I got to the back of the truck and noticed the rear door was padlocked with a U-Haul padlock. The ignition key was the only key on this keychain and the store didn't open until 9 am, so I called the 800 number for resolution. The 800 number people said there was nothing they could do about the padlock. They would have to call the district manager. The district manager's solution was to send us 6 miles in the wrong direction to pick up a truck from a store that was open. When I inquired about a credit for the extra mileage, they said I would just have to pay it or I could wait for the store to open. The reason I did the online pickup of the vehicle was because I didn't want to WAIT FOR THE STORE TO OPEN because of the heat here in Houston, Tx. I was trying to work with as cool of temperatures as possible here in the heat. I had scheduled people to meet me at my house to get moved and now they are having to wait for me as well. The district manager, who was supposedly driving to the location to unlock the door never called me as I specifically requested. That's my second issue. My first issue is the policy of putting padlocks on trucks that every U-Haul franchise doesn't have access to. Even if the policy of putting locks on trucks stays in place, how on God's green Earth is this not on a U-Haul pre-rental inspection checklist?!? If there is no key on the keychain to the truck, either lock the padlock so it can't be used or replace the lock and put the key on the key chain. How are those 2 simple steps not on any checklist? Or, if they are on a checklist, why isn't the checklist being used? That brings me to my second issue of the district manager not calling me as I requested. Is it U-Haul's policy to ignore the customer? Is the district manager told not to have contact with the customer? Do these easily correctable issues happen all the time even though there are systems in place to make sure they don't happen? Are there even systems in place? Is there even really a district manager? All of these are questions I wanted to ask someone but couldn't because the district manager didn't think it was important enough to call me back. I did get my job done in spite of U-Haul's glaring shortcomings. I also found a Penske truck rental near me that isn't as convenient but was very interested in my business. Since I have 5 children, two of which are currently in college, I will be renting trucks often in the future. I've never had an issue with U-Haul in the past, but the lack of caring on U-Haul's part will give me a chance to give American free enterprise a chance moving forward. Donald Stephenson 713.204.5661 p.s. I DARE you to post this for public viewing like it says you will below the chat box. I also DARE you to have that district manager call me as well. I work from my home and I'm often on the phone, but I PROMISE

Adam V. on

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Truck was in pretty good shape, but the cab needed further cleaning. It smelled of smoke, and I found cigarette butts in the ashtray.

Walter H. on

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Carla S. on

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Make sure the back of truck is swept and cleaned before the next person bring their things on the truck.

Ashley M. on

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Jerry H. on

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The desk clerk was rude and seemed to be racist or stereotype people because of color very unprofessional everyone is not a criminal

Charlesetta C. on

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Jason C. on

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Joel R. on

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Ivan O. on

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KATHY F. on

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JOSE R. on

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Elias S. on

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Kari M. on

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Friendly, helpful, easy

Diane D. on

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James R. on

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tambra S. on

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salvador V. on

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Nghia H. on

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