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JoAnn Q
Customer Reviews for Complete Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Windshield wipers broken. No outlets working
John BEasy check in and check out. Staff was friendly and helpful. Will use this location again for sure.
Charmaine BThe equipment I ordered online was not there. I called and wasted time trying to figure out how to make my move without truck dolly’s and covers. Now I’m afraid that I was not credited for my loss. Terrible idea to offer service online if the equipment is not there for customers.
Melvin MThe truck kept turning on nd off.
Charice BCustomer service was excellent with chat service
Elaine SHave the truck not reek of cigarettes.
Pablo AI was told: we werent trained I wish theyd drop all those uhauls across the street in the trash. I had to unhook my own trailer. Staff didnt know where they were located. Terrible.
Geneve PUHaul can warn folks getting trailers that when the trailer is loaded, you cannot pick up the distal end of the tongue. It weighs too much and it is not mentioned in the videos. You will need to either go to Home Depot at 9:55pm and run around to get a scissor jack or you will need to wait until the next morning. Whatever you do, don't think you can pick up the tongue to attach it to your truck. The videos must be showing an empty trailer being attached. If you put 60% of the weight in front of the fulcrum (the axle), that weight at the distal (furthest end, with the ball connecter) will be very large. You either need to get a bunch of friends to stand on the back ledge, or get a scissor jack to lift the dead weight.
MJeanne yThey were supposed to give me 10 blankets I had 11 Then at the drop off they said I was issued 34 I asked for 10 And they did not have a dolly They gave me a refrigerator dolly
Ken FThe young lady at the front desk was extremely helpful with my order . Thanks.
DOMINGOS AOil ratchets
Abiezer DExplain the process before date of pick up, make sure location is not changed the day before and that customer service is better.
Amanda GThe place is poorly lit after dark for after hours drop-off. I filled the 26’ foot truck to the exact fuel level it displayed when I picked it up, and explained to the worker there that she should sit in the seat and allow the vehicle to run for a few seconds before assessing the fuel level, but she stated that the fuel level was slightly off where I viewed it. And, thus I had to pay the fuel refill cost. I collected all of the trash inside that truck and left it in a plastic bag on the floor of the truck, as it was dark in their parking lot and I saw no outside garage can. That worker responded that I should have taken the trash bag with me, even though I cleaned the truck only leaving a plastic bag of gathered trash to be discarded.
NAPOLEON MAfter calling to change return location arrived and person advised could not return to them. Call customer service and changed return to after hours facility. Was charged $20 fee for this, kind of runs me the wrong way.
James BThe truck was not clean and the attendant was not polite.She asked me to lean off snow from the vehicle and another staff had to get up ro go do it.
ERIC YThe staff were very friendly and helpful. They got me in and out in a timely fashion. Returning equipment was just as easy. Would most certainly rent from them again.
Keith JThe lady was very courteous and helpful. This should be a model for how rental locations should be run.
MICHAEL RHave the info from the app be transferred to the facility of pick
Kenneth CIn and out with courteous customer service.
VANESSA G