Customer Reviews for Cornerstone Beverage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cornerstone Beverage

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KRISTY K.
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Customer did not leave a comment.

Carrol P.
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Well you want to know what you guys can do to prove things I called and reserved a truck a week before I was going to pick it up I reserved it at the Cleveland Alabama location for Saturday February 6th 2021 and on the morning February 6th 2021 I get a call from The Good Hope location telling me my reservations were ready for me that's an hour away from where I was going to move from so I get to that location I'm a cantrip me a truck so I had to go hunt down a location and I ended up have to pick up a 17 foot truck when I wanted to 15 foot I had to drive an empty truck and our back to the house that I was going to move from and then what I've called U-Haul all I have ever gotten its people that don't know well I'm sorry I don't know what to do all I ever get from him when I call him up with this problem yes they did give me a $50 voucher for it after I fought with him for over an hour on the phone but that doesn't make up for the gas the mileage and I had to put on this truck my gas in my car to go find this truck when I could have went five minutes down the road from my house where I read reserved the truck at but I had to threaten the lady on the phone with putting it on social media and Facebook just to get her to do something about the problem that was going on so if you would like to call me and discuss this my phone number is 205-200-4840 and my name is Carol Porter I was excited about the location the lady and there was a sweetheart she had clean truck's and everything else but as far as dealing with U-Haul itself most horriblest Horrible's move I've ever made in my life all thanks to U-Haul

Dustin T.
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John W.
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Cab of truck was fine, but the bed had a bunch of hay/straw in it. Easy to clean out but it had not been done. The attendant didn't know how to change my destination drop off location. I was able to do it for him.

Jady P.
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Melissa U.
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mark C.
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Garry M.
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Alice T.
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The truck needs some mechanical issues. It kept dying on us Saturday while we trying to move.

Gregory D.
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The vehicle was over heating and transmission was not working. Vehicle window was left open overnight so inside was wet and windshield was all wet and foggy. We reserved a utility cart and when we arrived they didn't have any carts of any kind available.

Terry N.
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alvin H.
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Leonard W.
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Paul W.
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Matthew K.
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John S.
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Cab smelled and was very unclean

Daniel P.
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Was charged an extra $29.99 for 1-2 hours over my rental due to traffic on interstate accident. Tried calling location and never got an answer. Cost of rental was not worth it and should've found a cheaper source.

Elizabeth A.
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Steven R.
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Wendy M.
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The marker lights on the wheel covers was out. We didn't see it until it was dark and I was several states away. They was the only lights I could see in the trailer while driving so I had to pull into a busy truck stop. Thankfully my boyfriend was able to fix them but had I been alone I would have had to spend the night at this truck stop because it would not have been safe to continue to drive it.

Bernardino M.
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I never experienced that much professionalism and friendly staff in other location than this one . Thumbs up !!!

deborah H.
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Shirley S.
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Jennifer J.
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Man helping me was super understanding and helpful despite how late I was running.

ANDREA H.
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The lady who checked us in got very upset when my husband told her there wasn't any blankets or dolly in the truck. She said it wasn't a big deal but we wanted it noted they weren't in there. She didn't even know they weren't in there and we didn't want to be charged when we brought it back. He asked for her to write something down and when he walked back out she asked very angrily if he was always hard to deal with. I do not plan on ever using that location again.

Emily A.
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The guy insisted they didn't do pickups after 3:30 and it took him almost ten minutes of arguing with me that he didn't know what he was doing before he would finally call someone to walk him through it. Was told he didn't know how to check out the dollies so i couldn't have one. The truck cab was full of dirt and dust and smelled like cat urine. Overall very inhospitable staff and very frustrating experience.

connie R.
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Craig O.
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Just keep doing what you are doing!

Linda D.
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George N.
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Edward N.
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Marilyn W.
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Get the order details correct, so the customer does not have such a hassle with the details of loading and unloading crews. These crews cost in time and money that is wasted when your pickup and time are not correct.

Heather H.
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Don W.
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Patrick T.
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Lisa W.
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steve Y.
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Brenda B.
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debby M.
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Shelly B.
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MICHELLE C.
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Haley B.
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fred H.
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Renita C.
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The owner was amazing! Will use this place evertime I need a uhaul!

June C.
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William W.
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BARBARA H.
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James B.
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Dina M.
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Oil your truck ramp, very difficult to slide it out & back in to place

Gloria C.
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Miles C.
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Benjamin B.
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Richard R.
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Bonnie C.
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This lady was extremely busy yet she maintained her professional manner and expedited everyone as quickly as possible. She was very helpful and knowledgeable.

Kayce B.
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The address was difficult to find (poor signage). Employee took 20 minutes to look at the truck and accept it. Only one employee at this small store knows how to handle the U-Haul rentals, apparently. They said they would email me an invoice for the $7.48 in mileage overage, but I never received one.

william A.
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The lady was pleasant and understanding of my AC and other issues. Very nice and friendly.

chris F.
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Carlos B.
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Carrie O.
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We were charged twice for our rental which equaled 152$ for two days and only traveled 30 miles total , filled the tank to 3/4 where it was when we received it. Charged overdraft fees because we estimated at the most 85$ . We're told someone would get in touch with us from U-Haul and the store where we purchased it said I would have to get in touch with the U-Haul company to get my money back??

Patsy B.
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Haley L.
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I don't recommend the online pickup. I was charged for fuel, when I returned the truck at the same level as when I picked it up. I picked up on 7/8 tank, and returned on 7/8 tank.

Kelly K.
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Bad experience!!!! It took 45 min to get my truck. The gas level was incorrect. Then the next day they called asking if I was bringing the truck in when I rented it for two days. Unpleasant in every way

dana H.
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It took us about 45 minutes to do the paper work. He said the system was new and didn't know how to do it. Had to call someone on phone to walk thru the process. Make sure you train before leaving them with a program they don't know how to work. He was nice and apologized.

Donald P.
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Other than the muffler being blown out and noisy, the power steering not working at idle, and not being able to be drove on the Express way in the mountains haveing to take 2 lane roads for 500 miles it was good.

Gregory S.
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Amanda S.
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Pam was awesome at getting us a uhaul ready for our move.

Joanna W.
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Friendly cashier.

Vicki G.
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Revonna W.
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Charge what you say you're going to instead of ripping people off. I was pissed.

Frankie K.
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I specifically requested an 8 foot pick up truck and it was not what I received. The initial transaction to receive truck took a long time. I was over charged during that transaction and was given cash instead of taking the time to correct the order. The truck had unmarked damage that I addressed prior to leaving. Return was fine since I only handed over the key to clerk. I made note of time and mileage since she did not. Final receipt received the next morning as promised, but i cannot view it. This has been unlike any previous Uhaul experience. I will not recommended this location and will not use this location again. I will closely watch the credit card used for this transaction for the foreseeable future.

BRENDA W.
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Melissa M.
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They were not really familiar with on line pick up

Misty G.
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Melissa M.
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John H.
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Amy A.
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First of all, I reserved a 15ft truck online, and it allowed me to select this location. Then I got a text message that said my pick up location was almost 45 minutes away? But we got that taken care of no problem, I just had to call. Then, we had to pay $100 deposit along with the estimated cost up front, even after me putting all my card info on the website? Why? What is the point of your website? And there was no notification by either party that we would have to pay $100 cash deposit. This policy should be posted and made clear. Because we, of course, had to leave and go get more cash and go back again. My main point is that either that store has their own policy about cash customers, but I am not comfortable with the fact that we had to put our card info and have to put up double the amount in cash. And how are u punished for paying cash? The whole thing seemed strange to me and I feel like the website is pointless...it was supposed to make things more convenient.

Julie M.
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I was charged for 66 miles when it was only driven 13 miles.

greg M.
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Larger blind spot mirrors. Sharp left turns made it impossible to see traffic coming from the right. Turned truck in 2 days early,. Got nothing credited back.

chanse P.
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Rachel S.
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Rebecca M.
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melissa C.
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harald B.
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Service person did not hook up the safety chains on my car after it was loaded on the 2 wheel dolly. I did it 50 miles down the road.

JERRY D.
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Jeff D.
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john R.
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john R.
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bobby W.
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Lisa S.
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Mitch went above and beyond and was very helpful. Will definitely use again if needed.

Jeffery Q.
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Staff was very friendly and courteous. Made me feel like my business was important to them and made sure I understood everything fully. I feel like they went the extra mile to make sure I got what I needed. Really appreciated it. Great job

shannon M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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