Very good expirrence renting using the 24/7 truck share. Great location and very clean equipment .Ralph K.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cullman, AL 35055
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- 4.5 Average Customer Rating
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It took me a while to get to the truck, even after I had gotten the keys, due to it being locked inside the gates. Had to call and get access to the gate. Once inside went through the final checks of the truck and noticed the furniture dolly was missing from the truck. Reported it via the app and had to take a picture of the inside of the truck to show it wasn't there. I was still charged the rental fee for the dolly that I didn't even get. I had to go and buy one because that dolly was needed. The next morning after drop off, got a call stating that because their furniture dolly was missing, I would be charged for it. Told them it was missing when I picked it up and that I reported it missing upon pick up. The lady just said ok and hung up. Overall, it wasn't a great experience. There were zero issues with the truck with the exception of the missing dolly. The location made it very difficult to pick up the truck even tho it was supposed to be during business hours and the gates were all padlocked and there was noone in the office.Tony W.
when I called it said they would be open till 5. I showed up snd they were closed. I called and told them I was there to drop off a trailer and was told they were closed even though I had to have the trailer back. Then I had to have a code to get inside the gated area and they acted like I was trying to steal something since I needed a code to get in and out of the gated area even after I told them I had a uhaul trailer and they had my information.Then was told to just to go to the app and do a return since I showed up when they were closed. How is it my fault your info shows they close at 5 and it's 3:00? So just dropped the trailer Then spent 10 mins answering all the questions online to have to call them back and have the woman again, not listen to what I'm saying, tell me she has to call someone else since I'm inside the gate and needed out. Even though they pulled up my information and could see I was there to drop off a trailer.Shane B.
U-Haul should provide as much support as they can for the folks that staff this particular rental facility. The direct care, support, and guidance provided by the people at South Park in Cullman, AL make every bit of difference in the overall experience. I will return to this facility as frequently as possible in order to get the personal care and "human" factor of great customer service.AARON J.
The office manager Leara was kind and helpful. Highly recommend!eric A.