Overall we had a good experienceRICHARD G.
Customer Reviews for Corona Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.LARRY F.
Customer did not leave a comment.ANDREW B.
Customer did not leave a comment.HUMBERTO M.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.James L.
Customer did not leave a comment.LEE R.
Having car haulers at this location would be a blessing for the community.MICHAEL B.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.Russell G.
Customer did not leave a comment.MONICA S.
Customer did not leave a comment.Joel D.
Customer did not leave a comment.Paul P.
The UHaul in Corona de Tucson was excellent. They were professional, helpful and their customer service was exceptional.Mary M.
Customer did not leave a comment.MARY C.
U HAUL IS STILL THE WAY TO GO AFTER ALL THESE YEARS! THANKS FOR MAKING IT EASY U HAUL!Tony W.
Super easy transitionGLEN H.
Nothing. Only rented a hand truckLARRY F.
My problem was with the 24/7 truck share. When I tried to pick up the moving truck, the U-Haul website said my order had been changed to hand checkout and I would have to wait until the store opened. I had been dropped off, so I waited. One of the people who was helping me load the truck had to leave before I got back, so now I had to do twice the work. In addition, I attempted to use the truck share option to try to limit my exposure to covid-19, well that was out the window. I understand issues come up, but a few days notice would have been nice. Very disappointed.KEVIN H.
Customer did not leave a comment.ERIC W.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.ADRIENNE G.
Experience was great.MELISSA C.
Customer did not leave a comment.NATIVIDAD V.
Outstanding customer service and friendly staff. Very pleasant experience.Omar W.
Customer did not leave a comment.Aaron R.
I didn't understand when the insurance was offered to me. Perhaps that could be made clearer next time. Otherwise this experience was excellent.David L.
Love the personnel at that location very friendlyRaquel G.
I purchased a one-way trip for pick-up Saturday at 11am and I was scheduled for drop off on Monday at 11am. I dropped the vehicle off on Sunday evening by self check-in on Sunday at 830pm. On Monday, I found that I was charged $6.97 for an additional days of tax, $40.00 for the extra day, plus another $14.00 for the coverage I purchased for the original two days. I talked to the workers at the drop location and they believed the vehicle was checked in by their staff after 11am on Monday, which is why I was charged the additional day. They called and stated I would be refunded. I received this email with my statement and opportunity to give a review an hour or so later. I believe this is going to be rectified and if so I am willing to change my review.Josiah F.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.Eugene M.
Tried to get a car dolly before and when I showed up the wheels were stolen. It was hard to get help in the ace. Then they told me uhaul would call me and get another one and I had to call and uhaul had no record of this. This time when I rented it as I drove away (literally 5 ft) the tail light fell off the dolly. The employee was still there and I stopped and showed him (even though he already saw and did nothing). He pushed it in and told me I should get tape. I drove another 4 ft and it popped out again so i just disconnected the light and drove illegally because they did not offer to give me the other dolly they had. They didnt even offer to give me the tape.Cade S.
Customer did not leave a comment.GRAHAM M.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Eugene M.
Love ACEcHARLETTE H.
Tell the customer about a box. Check yard for returns every morning. When you inform the customer that they can drop off at night be sure to follow up with them.PAULA B.
Customer did not leave a comment.CYNTHIA G.
Customer did not leave a comment.Jullian N.
On returning the vehicle after just 3 hours use I was obviously gouged for gas. I put exactly 30 miles on the 15' truck, and was forced to pay for 5 gallons. It never had more than a 300 pound dining room set inside (and only 1 person) and that was for a short distance move of only 4 miles. It was unloaded and at approx. 50 mph highway speeds for 26 of the 30 miles. It was obviously gouging and a clear rip off. These newer 15' trucks get more than 6 miles per gallon on the highway.william T.
Customer did not leave a comment.JOSHUA C.
Customer did not leave a comment.TERRELL L.
More varietyjERRY V.
Customer service was excellent!MICHELLE B.
Customer did not leave a comment.Scott S.
Drop off was a breeze. Parked, walked in to let them know that I was there. A staff member immediately quickly came out, was friendly took the key, went over things and made the drop off very simple, quick and friendly.Robert B.
Customer did not leave a comment.Jack S.
Customer did not leave a comment.STEVE H.
Everyone encountered were super friendly and helpful getting the trailer hooked and un-hooked! Highly recommended!James G.
Customer did not leave a comment.Chad J.
Customer did not leave a comment.William W.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.leo C.
Customer did not leave a comment.RONALD B.
Great service hereJason B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Gary N.
Customer did not leave a comment.William Glen M.
Convenient and helpful. U Haul rep was ready for my drop off when I arrived.BRAD C.
I had so many issues with getting this truck. From them calling me 2 days before and telling me I couldnt get the size I needed, then finally finding it at another location, just to go in and they hadn't added the extra milage I was promised. The clerk was very slow in helping me and it was move day so obviously I was stressed and trying to hurry. Although everything was resolved in the end, i dont know that i will choose uhaul again.Fallon S.
Previous visits were good. The last visit was not however. The computers were down, staff were not familiar with the issues, etc. I was an hour late to an appt. that said, computers have issues, it was my turn in the barrel. The staff were professional and apologetic.Charles J.
Customer did not leave a comment.Charlie J.
Customer did not leave a comment.Eric O.
Customer service here is above and beyond the employees are awesomeWaverly H.
Nothing, a great place and a pleasure to deal withdon D.
Customer did not leave a comment.MICHAEL M.
The staff was great and very prompt to get it done no issues what so everRONALD A.
Customer did not leave a comment.Charles J.
I would give it five stars but a big drawback is that they don't have enough equipment when you need it. I had to wait a month for a 6 X 12 trailer to show up. They don't seem to be able to get the equipment I need unless it just happens to come in. The people that work there, however, are definitely 5-star people. They are great!steve T.
I found out the lights didn't work the first night so had to drive with flashers on. Turn and brake lights did work ok. I told drop off agent in Cyster SD to repair before next rental.PEGGY N.
Bob at Ace Hardware was able to upgrade me to a larger trailer to better fit our needs. Great explanation of the hook up, etc.Jay M.
Customer did not leave a comment.Russell N.
Customer did not leave a comment.Eugene G.
Customer did not leave a comment.Manuel L.
Customer did not leave a comment.Manuel L.
Customer did not leave a comment.Martin K.
Customer did not leave a comment.Alford G.
Horrible service, charged my card for not one vehicle but 2 when only needed one. Lied about how many cents per mile, lied about the 26' truck being small enough to fit 77"x 80" just to ring me up for the biggest uhaul they have just for work out equipment that was broken down a little... couldn't get his story straight after being questioned. Just all around horrible experience...Blanca M.
Customer did not leave a comment.Seth K.
Very much people persons. Great customer serviceRaphael K.
Customer did not leave a comment.teresa M.
Customer did not leave a comment.AMY S.
Customer did not leave a comment.Bob S.
Customer did not leave a comment.anthony D.
Customer did not leave a comment.Shane R.
Always a perfect rental experience. I go out of my way to get my uhaul needs met here.Joshua G.
Very helpful and great serviceapril L.
Customer did not leave a comment.Ryan G.
Very friendly, great experienceRoyal D.
Customer did not leave a comment.David S.
Customer did not leave a comment.Ruben G.
Customer did not leave a comment.Leonard B.
Customer did not leave a comment.Wendy P.
Corona Ace Hardware made my rental experience painless and the Ace/U-Haul reps were very helpful. I will be using this location and equipment again. Thank you!Billie T.
Customer did not leave a comment.Heather D.
All goodAnn H.
Customer did not leave a comment.Aaron O.
great serviceSergio M.
Customer did not leave a comment.LUIS Z.