Customer Reviews for Cottage Food Pantry
(U-Haul Neighborhood Dealer)

218 reviews

8211 S Cottage Grove Ave   Chicago, IL 60619

(773) 734-2740

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 734-2740

8211 S Cottage Grove Ave
Chicago, IL 60619

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The location was my absolute worst experience the truck was very damage and felt unstable driving and the dealer was very underhanded and rude. I will never go to this location again. She also overcharged my account when there was a note stating not to.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

MARKEISHA L. 
Rating:
5.0

Customer did not leave a comment.

LAURA H. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
1.0

Charged my card overage

Toni S. 
Rating:
5.0

Customer did not leave a comment.

Javell H. 
Rating:
5.0

Fix the address it's not 8212 cottage grove a different address 8226 cottage grove

JACQUELINE W. 
Rating:
5.0

Customer did not leave a comment.

LaToya G. 
Rating:
2.0

5he back of the truck was dirty. The windshield had bird crip on it. The truck mad railing noise.

Frederick F. 
Rating:
1.0

HORRIBLE LOCATION AND CUSTOMER SERVICE

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

DARRIUS H. 
Rating:
2.0

You need better quality equipment, with a much simpler return after hours

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Anita O. 
Rating:
3.0

Customer did not leave a comment.

treshawn O. 
Rating:
4.0

Customer did not leave a comment.

Iana S. 
Rating:
5.0

The owners at the store were very very sweet and helpful. On the other hand, uhaul needs to be more organized.. uhaul called me in the morning saying they changed my reservation location for some reason, so we went to the changed location, we got there, there was no one there or not even a good number to contact. Luckily, the owners at the Cottage Grove location had called me asking me about my reservation and why I didn't make it, well I told them what had happened and that they called me saying they changed my reservation location and they told me they would hold a truck for me if I wanted to go back, bc they were just as confused as to why uhaul changed my location in the first place, so we had to drive all the way back to the original location. Thank goodness they helped me out and were very sweet but like I said, uhaul needs to be more organized. I stayed on the phone for 30 min on customer service to not even be answered.

GERARDO J. 
Rating:
3.0

What could be improved about the location is that they have a bigger sign that let's customers know where they are at. Also, they need to update their system with the correct location address since they have moved from the address that they have in the system.

SONDRA B. 
Rating:
2.0

The site address is across the street from actual address. A lot has U-Haul trucks and the actual office is down the street with no signage.

Darryl M. 
Rating:
3.0

Customer did not leave a comment.

DEREK J. 
Rating:
5.0

Customer did not leave a comment.

Johnnie T. 
Rating:
4.0

Customer did not leave a comment.

ROBERTA R. 
Rating:
5.0

Truck drove shacky. Did not like the manual locks & window. & the seat would not adjust. Other than that ok.

Frederick F. 
Rating:
4.0

Amira was very helpful.

Rohnda C. 
Rating:
5.0

Customer did not leave a comment.

Candice W. 
Rating:
1.0

I ordered two dollys, and blankets several days before only to be told on the moving day that they didn't have any of that. That was unprofessional. I didn't have time to try and get another truck. Also I was charged for gas even though I returned the truck with the exact same amount it was given to me. The address online is NOT the correct address. I will be posting online about that location with hopes of raising enough awareness to close it down.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Convenient

Sharlet J. 
Rating:
5.0

Customer did not leave a comment.

Jalisa S. 
Rating:
1.0

Over charged

James B. 
Rating:
3.0

Customer did not leave a comment.

JASMINE J. 
Rating:
5.0

Customer did not leave a comment.

CARAIL W. 
Rating:
5.0

Customer did not leave a comment.

Marshalle J. 
Rating:
1.0

Customer did not leave a comment.

Marilyn W. 
Rating:
3.0

You guys need dollies, to make the move easier.

AUDREY H. 
Rating:
5.0

Great

DERRICK W. 
Rating:
4.0

Your return policy on line is terrible for the second time in a week I was charged overnight rate because the online system keeps kicking you off a ND customer service won't answer the phone

milton H. 
Rating:
4.0

Customer did not leave a comment.

Charlie W. 
Rating:
4.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Elaine K. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Trakeina W. 
Rating:
2.0

By not having cars blocking the trucks so customers can get them out the lot.

SAMUEL R. 
Rating:
2.0

Pick up was pretty easy and one staff member was quite helpful. However, the return process was horrible. No one was around to help, the lot where the trailer was supposed to be dropped off was full of snow. It was not plowed what so ever. Our car got stuck and the trailer that needed to be returned. Drop off took over an hour after trying to get unstuck. Unacceptable. When I mentioned it to the store owner that the lot needs to be plowed, she yelled that it's not their lot. Very poor customer service.

Brittney S. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Nice woman helped me tremendously with savings

JERALD ALVERTICE W. 
Rating:
2.0

Customer did not leave a comment.

DOMINIQUE L. 
Rating:
4.0

Customer did not leave a comment.

GRACE G. 
Rating:
4.0

Customer did not leave a comment.

Tyrone H. 
Rating:
1.0

There was no customer service. I had to unhitch my truck from the trailer. Suppose l couldn't do it.

Tarrina D. 
Rating:
5.0

Great service!

ANTHONY E. 
Rating:
5.0

Customer did not leave a comment.

STEGEL C. 
Rating:
4.0

Attendant was knowledgeable, helpful, and very attentive.

Derral T. 
Rating:
4.0

The location is a little unsafe and you have to literally walk across the street alone to get truck , in an area that is crime ridden, but the owners were very helpful

Betty C. 
Rating:
3.0

A cleaner truck

Joi J. 
Rating:
3.0

My name is Viola Buck I rented the truck on December 5th and paid for it. Marilyn Jackson was the driver.

MARILYN J. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
5.0

Truck was ready as advertised. Quick, friendly service.

Patricia B. 
Rating:
3.0

To assist customer on the lot site. Walk. Customer to their truck. This minimize lost time to ask truck questions. I like this location only a walk away from my hone. Better lighting at lot site needed for late returns

Marcea J. 
Rating:
2.0

checking truck back in is a hassle and the staff at this location aren't helpful.

Martino J. 
Rating:
5.0

The guy was really nice and I did not have any problems.

Bolanle K. 
Rating:
4.0

The ladies was very helpful at this location

Franzela H. 
Rating:
4.0

Customer did not leave a comment.

NICHELLE V. 
Rating:
1.0

Hello U-Haul, My name is Bryant Riley. I ordered a 10ft U-Haul moving truck to drive from Philadelphia to Chicago. My return date for the vehicle was scheduled for Wednesday, October 21st at 7:00AM. I attempted to return the moving truck at 7:00AM on October 21st at 7843 S Exchange Ave, Chicago, IL 60649, but the gate was locked, which meant that I could not turn in the truck. I then gave U-Haul a call at 7:33AM after giving up with trying to open the gate and locate the drop box to turn in my U-Haul keys. After speaking with the first customer service representative, we agreed to change the return location to 8209 S Cottage Grove Ave Chicago, IL 60619. The representative also agreed to compensate me $25 for my inconvenience. When I arrived at the second return location (8209 S Cottage Grove Ave Chicago, IL 60619), the drop box was compromised and not secure, which meant that I could not return my key. I gave another call to U-Haul customer service at 8:09AM. The customer service representative told me that my only option was to try a third return location. Traveling to a third location would have made me late for work. I also asked the representative for other alternative solutions and she firmly told me that my only option was to travel to another location. I then called customer service for the third time at 8:22AM, and I reached the first customer service representative that I originally spoke with, and we agreed to leave my keys in the truck, lock the doors, and take pictures of the truck. This last phone call to U-Haul lasted 28 minutes. I was late to work this morning due to this inconvenience, and my return process took an one hour and fifty minutes. This is completely unacceptable and unprofessional. U-Haul has to do a better job of verifying return locations for customers that want to return vehicles outside of business hours. I have proof of every call that I made to U-Haul this morning: 7:33AM (lasted 14 minutes) 8:09AM (lasted 13 minutes) 8:22AM (lasted 28 minutes) I also have pictures of the unsecure drop box at the Cottage Grove location. I would like to speak with someone from corporate customer service regarding this experience, and I would like to be fairly reimburse for this inconvenience. My phone number is 312-409-1582 and my email is bryantriley8@gmail.com Best, Bryant

Bryant R. 
Rating:
1.0

This place should be illegal. Drug dealers selling drugs in here and workers selling illegal loosely cigarettes. Everyone was unprofessional.

ROBERT J. 
Rating:
3.0

Customer did not leave a comment.

ANA F. 
Rating:
5.0

Customer did not leave a comment.

Aamond R. 
Rating:
5.0

Customer did not leave a comment.

Jermaine M. 
Rating:
3.0

Customer did not leave a comment.

Tara C. 
Rating:
3.0

Customer did not leave a comment.

Sherry K. 
Rating:
3.0

Customer did not leave a comment.

Shavonna C. 
Rating:
5.0

Customer did not leave a comment.

Emmit K. 
Rating:
3.0

Customer did not leave a comment.

Carolyn J. 
Rating:
3.0

Customer did not leave a comment.

Ossie G. 
Rating:
4.0

Customer did not leave a comment.

LaRon P. 
Rating:
5.0

Customer did not leave a comment.

shanteena R. 
Rating:
3.0

Customer did not leave a comment.

Latonya J. 
Rating:
3.0

Answer the phone

JOhn G. 
Rating:
5.0

Customer did not leave a comment.

linda S. 
Rating:
5.0

Customer did not leave a comment.

Deirdre B. 
Rating:
3.0

Customer did not leave a comment.

Candice B. 
Rating:
3.0

I'd rather go to Uhaul not a side dealer. Uhaul need to have power windows and power door locks in their vehicles and cruise control for long distance moving.

Candice B. 
Rating:
5.0

Staff was very polite and helpful

Yaw A. 
Rating:
5.0

Customer did not leave a comment.

Danielle T. 
Rating:
5.0

Customer did not leave a comment.

Percy S. 
Rating:
5.0

The truck was clean, it just had an odor to it. Overall I have no other complaints

shanteena R. 
Rating:
2.0

Train employees better, Horrible experience

Julian G. 
Rating:
1.0

The sales person was rude. He conducted his business in the potato chip aisle of the convenient store. He was using his cell phone and it was so unprofessional!! I will never go back there or refer anyone that I know to use them!! So horrible and disrespectful!

Teresa C. 
Rating:
5.0

Nothing everything was great

CURTIS B. 
Rating:
3.0

Customer did not leave a comment.

deborah G. 
Rating:
1.0

More secure location as well as pre-cleaned vehicles and equipment. Better system is needed also, the system was down for days and I was double charged.

Brittney D. 
Rating:
2.0

There were customers inside this location not wearing masks. The location is not clearly marked.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN R. 
Rating:
3.0

Customer did not leave a comment.

Jorge D. 
Rating:
3.0

I would recommend trucks are thoroughly clean prior to remtals.

Andre J. 
Rating:
3.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Everything was to my satisfaction.

david R. 
Rating:
4.0

Customer did not leave a comment.

Angel C. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
No reviews have been submitted for this location.

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