First and foremost on the 15” truck that rented on 4/4/2024 the u-haul was not at a half a tank, I put the u-haul truck gas hand exactly back where I found it. Secondly they made it hard to check back because i didnt know how to check the truck back in and nobody was of service the truck got back in time, just didnt know I had to check it in myself. To be charged $92.00 is insane
Jamir A
Customer Reviews for Cottage Grove Food Pantry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I turned the truck in early and received a phone call the next day stating the truck was overdue. What's up with that?
David MIt was still things in the truck the gave me the lady was rude as hell said she was giving me a refund still haven received it
Tarran MGreat Customer Service
Linda SOnly had a problem with the link return the truck. Wouldn't let me do it .
Terry WThe truck smelled like cigarette smoke, the truck needs a wheeling alignment, if it wasn’t an emergency move for me I wouldn’t have taken the truck.
Tanethea WThey make you chose 30 miles for the trip
Gabray CCleaning it up more better
Martez WMy reservation was booked for 6 hours. However I was charged a fee for “after hours”. Not cool, truck was parked back within 6 hour time frame with time to spare.
Tiffany TThe truck I use do not look the same as on the app pictures which I dispute. fa sum reason it wouldn’t let me continue with the pictures I uploaded ,lucky fa me I took a video of the truck be4 entering it , the whole truck was completely damaged. He tried to say a particular part of the truck wasn’t there until I let him know I had video, it piss me off fa someone to tell me a lie when they know it’s a lie and he disrespect me u don’t talk to a customer that way that’s bringing u business
stephaine mThe truck was not clean and it needed a really bad wheel alignment
Shundell JThe person who rented me the vehicle was extremely nice, pleasant and professional
EDDIE HThe female location manager is very rude. She was more harmful then helpful. The location of the drop off is confusing. Upon asking for help I was told to just figure it out. I would advise someone to please train the workers on good customer services.
Tyye JClean the lot where you keep your trucks
Shawanda JMake the world a better place
Marcus JThe truck was old raggedy, jerking really bad when stopping, sounded horrible while driving like the Catalytic converter was missing also the right tail light is off.
mary sThe lady that helped me was very accommodating. Customer service at this location was top tier.
Stacey MQuick and easy
Yolanda PMe myself was thinking the price was $19:00 but it was lot more.
Vicky MGood people professional job
zAKARIA cGood so far.
Caroyn CVery convenient to have great service in the neighborhood
Jaince ECustomer service was excellent
Wanda mrepresentative was very professional, friendly and knowledgeable
Sheila PI rate my experience as so because they Hispanic guy whom answered the phone used profanity (motherfucker) to be exact when explaining that " kind of on the heavy side older women" had a motherfucking guy come in for her". In a very aggressive tone. He said that only because I thought that he may have mistaken the wrong person he spoken to, in reference to my receipt. There was still no reason for his tone nor the disrespect. That was when I got upset telling him he is out of line, and I matched his profanity. Thus is a business and for too many times people forget they are running it and don't seem to know how to remain professional. On top of that the trucks are outdated therefore I will take my business and refers to another place. People should know about the location before spending there money.
Gwendolyn SI wasn’t able to access the portal to upload the gas wasn’t what it said to be and that it was not clean, had trash in the truck. I was told to park it where I got it from but it was a bunch of trucks blocking the park so I had to just pull in. I also noticed the bumper was hanging.
Shakelah ONothing
Phillip RMake it so I can read my recipe to small
John WWonderful service! Everyone was knowledgeable and professional! I will be using this location again! Thanks guys!
Kristen RVery Good Service!!!
Chris MEverything was good the ladies that work there was cool.
Amy WI rented a truck and some of my items became damaged due to the truck having holes along the seams of the cargo area. It rained some that day. I was able to load the truck while it wasn’t raining, it started to rain while driving to my destination. I waited until it stopped raining to unload, only to discover my boxes and furniture were wet when I started to unload the truck.
Ora JHaving all equipment you offer
Linda MIt wasn't clean and the gas had was on empty
Tammy HWasn’t use to the process
Lacrissia SThe lady that runs it is mad cool & straight to the point.
Shanita SExperience was excellent
RONALD TGreat customer service…
jacquelyn cThe lady charged me for 2 days and i didn’t want 2 days ! And lied and said it was for emergency’s
Jori JQuick and fast service
Micheal SThe address provided wasn’t correct and truck wasn’t clean
EBONI WThe lady who was there was very rude, and didn't explain very well. Then I was late dropping off the truck due to my movers running late, and the other worker was rude as well. I would not recommend this place
Laquitha HThe truck was very dirty and I was delay an hour.
Loreina C