Customer Reviews for Country Side Rentals
(U-Haul Neighborhood Dealer)

33 reviews

755 Norwich Rd   Plainfield, CT 06374

(860) 317-7241

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 317-7241

755 Norwich Rd
Plainfield, CT 06374

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

ronald D. 
Rating:
2.0

Customer did not leave a comment.

Matt M. 
Rating:
3.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Truck was great had no problems and was better than i thought for gas , the set up process was even easier customer service was excellent 👍

David R. 
Rating:
2.0

There is no service at this location. It is nearly impossible to do the no contact truck pickup. The site freezes Everytime you submit a photo of your ID.

Michael S. 
Rating:
2.0

Parking lot is tight, and no one is ever there. The convenience to be able to drop off is worth it

Christopher R. 
Rating:
3.0

Be available to assist customers during the store hours listed

Jomica T. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Louise S. 
Rating:
5.0

The process was super simple and it was so much cheaper than uhauls competitor!!!

Karen J. 
Rating:
2.0

Went to pick up my truck and no one was there. Had to call to get info from him. When I went to drop off my truck, they had no info or my contract. Took half an hour to get it through customer service. So I was charged for an extra day rental. I was also charged for the dolly and it wasn't even in the truck. The drop off worker was very helpful. He was able to reverse charges for both issues.

Amy V. 
Rating:
3.0

Change the padlock to key boxes. They're rusty and hard to get code lined up.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Kelsey T. 
Rating:
5.0

The experience was great. No problems.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Christopher Z. 
Rating:
1.0

I made this reservation online for a 10' Truck. I received a phone call a few hours later stating there was an error in the system and the equipment wasn't available at the location requested. No big deal! I made it clear I could pick up at another location but had to drop back off wherever I picked up the Truck from. I show up the next morning during business hours to pick up the equipment. The business was conducting contactless pick up so the transaction was conducted over the phone. I again confirmed I was PICKING UP AND DROPPING OFF HERE. There was no miscommunication about this because he explained the process of dropping off the key in the "orange box by the door". When I made the reservation over the internet the rate was $19.95 plus .40 per mile. this is what I based my rental decision on. The original contract at pick up stated .40 per mile. I dropped off the equipment DURING BUSINESS HOURS at approximately 1:00pm. I later received a bill with .89 cents per mile and two "After Hours Service" Fees. Instead of paying roughly $100.00 for the rental, my bill was for $225.00. When I contacted Country Side Rentals in Plainfield where I dropped off the equipment to clarify and fix the charges I was quickly dismissed and told there was nothing they could do and I was responsible for the additional charges. Wasn't willing to listen to my explanation of the drastic change in mileage rates. My recommendation as a valued and repeat U-Haul customer... 1.) Fix your website (This is the 3rd rental in a row the website has caused issues at booking. 2.) Investigate County side in why they are hiding fraudulent charges. 3.) Conduct a quality control check on the business to ensure they are providing the highest quality of customer service possible. I shouldn't walk away from a U-Haul location feeling the way I felt as a customer. Coming from a small business owner and MBA, this is bad business. 4.) Unrelated to the subpar service from Country Side... U-Haul needs to revamp the process of getting customer reviews / feedback.

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

So I arrived at the location within business hours and they are closed. I'm told to drop keys and contract in the box and they would “take care of it” here's how they took care of it... they charged me a $30 after hours fee and two extra mystery days. Then they incorrectly marked my fuel level which should have shown the 3 1/4 I returned it with. I call customer service only to be told I'll be called in 24-72 hours a week goes by no call then I see a $199 charge from I haul and still no call so I call them again and the district manager only refunds me $140 and tells me “well we didn't charge you for the fuel” Hello!!!! It came back with way more than the quarter tank I received it with (3 1/4 to be exact) bottom line I will never use this company again I'd rather hand carry my items piece by piece!

Douglas P. 
Rating:
5.0

Very professional , personable and easy to work with. Jumped right on helping hook up the trailer was a very pleasant and easy experience

jared T. 
Rating:
2.0

There was no space to park the truck correctly.

Thomas C. 
Rating:
3.0

I did not have a dolly in the truck as I had requested one when I made the arrangements for November 28, 2020 at 9:00 in the morning.

Elaine C. 
Rating:
5.0

GREAT SERVICE AND FRIENDLY

Louis C. 
Rating:
3.0

I only needed a 10 ft truck. All that was available was a 15 ft was never informed that it was more expensive. Got the truck back after hours was going to use the after hours website but it was not responding. Was then charged 20 dollars for the truck to be inspected during hours. There were a lot of charges that I was not aware of until viewing final receipt in my email. I am very disappointed with Uhaul.

Christina D. 
Rating:
5.0

We needed to rent a 15' box truck on short notice. The representative was able to: - Obtain the truck we needed - Ensure that the truck was ready when requested - Explained the rental procedure in detail - Showed how we could return the truck after hours. The representative was very professional and knowledgeable. We highly recommend Country Side Rentals and would not hesitate to rent from them again in the future.

SEAN G. 
Rating:
1.0

We were told we had to have the truck back by 9:00 am on 10/13 ...they were not open...talked on the phone to owner and were told to leave the keys in the drop box. We were then charged $20.00 for “ After Hours Fee”.

Lucinda L. 
Rating:
4.0

I wanted to return to Nassau N.Y. they made me go to ALBANY. I was not happy.

Karen C. 
Rating:
1.0

I would not recommend UHaul to a friend. It took over 30 minutes to get the truck picked up. I selected the pick up via the website and when I got to the location and logged in I got a message saying it wasn't approved. I tried calling AND used online video chat to resolve it. I had to provide three references in order to approve it. This information should've been collected prior to me ever going there. It was a very poor first experience with Uhaul, not recommended.

Cliff L. 
Rating:
5.0

Customer did not leave a comment.

Virgnia G. 
Rating:
5.0

Quick and easy rental!

brian K. 
Rating:
5.0

Customer did not leave a comment.

Cliff P. 
No reviews have been submitted for this location.

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