Customer did not leave a comment.Lizbet V.
Customer Reviews for Countryside Innovations LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental was not at the preferred location and UHAUL never contacted me to advise of the new location, not by text or phone or email. Scheduled pick up was 9:30 at preferred location, got to the actual location and their posted opening hour of 9:00 am was not correct. Had to call two different numbers to find out they didn't open until 10:00 am. So we were late beginning our move, and the man who ran Countryside Innovations was unfriendly and uncooperative. Very disappointing service from both UHAUL and Countryside Innovations.Stacey S.
Not move my reservation site.Denise G.
I booked my reservation to pick up the truck on Monday, 9/06 at 9:00 am. I arrived 10 minutes early. No one was there. I called the office no answer and LVM. No returned call. I kept calling for over two hours because I was on a deadline and had things coordinated, I finally got some man on the phone. My helpers were delayed, I was delayed, and I wasn't able to accomplish what I needed to making me have to rent the truck for two days costing me more money. The guy at this location had zero customer service and didn't give a shit that I was delayed. He said â€œwhatever excuse you have it doesn't matterâ€. I'm an executive for my company and I work in the services industry. If this man worked for me he would've been terminated on the spot for how he treated me and my concern. Glad you got my $350.00! I will ensure all my friends and family do not use your services pal!KYLE R.
Customer did not leave a comment.JUSTIN L.
Check equipment tire blew 15 miles away on the way home.RIKKI T.
Customer did not leave a comment.Alan G.
The whole transaction was straightforward and fast. I'd highly recommend this location for a great experience.Rebekah Grace A.
Customer did not leave a comment.alberto V.
advertised as office hours open at 9am, however the day I arrived for pickup they didn't show up until after 9:30. Although I was able to access the key via drop box, I had to wait for someone to arrive to get the dolly/blankets. This was an extra delay, after having my pickup point moved from Boone to Wilkesboro, which caused me additional delay.Timothy E.
Better signage. Missed the location at first because they had tiny signs and no UHaul markings/signage until you got very close to the building.David T.
Customer did not leave a comment.Andrea H.
Awesome experienceRick E.
Customer did not leave a comment.Bhavikkumar P.
Customer did not leave a comment.Tim F.
Bigger parking areaMatthew S.
Customer did not leave a comment.James T.
Awesome rental experience with Cody Sutton at Sheds Direct Wilkesboro! Have already recommended to two friends and will definitely be using this location for future rental needs!Caprice C.
They were fine, Cody was very helpful. Problem is that my reservation was for another shop-Meineke- that didn't have the truck prepped for mobile pickup (quoting the UPS rep) so we wasted a hour and shake and had to go elsewhere. Then my reservation was completely changed and now I'm fighting to get back an extra 140 charger to me. It's very telling to me that this review only allows me to rate the contracted facilities, not Uhauls service.Todd S.
Customer did not leave a comment.john P.
Everything went smoothlyCody S.