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melanie B.
Customer Reviews for Covenant Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was untrained in filling out contract. Took over 1 hour after pre registering two days before and filing online also. After picking up trailer and only driving it two miles to load, the right rear tire became flat. Contacted business and they were rude, saying since I didn't take out insurance they could not touch the trailer. I said tires were not checked prior to picking up trailer but they said they were. However, after taking trailer to another tire store in Arab they found a screw in the flat tire and the other three tires were under inflated.I paid to have the flat fixed at Pesnell Tire in Arab, Al Also the brakes had not been checked and they never worked for the entire 665 mile trip. I have never been as rudely and poorly treated at a business as by the staff at this store. They also never checked to see if I could save money in Cocoa by returning the trailer to a location there that needed it. Until I was well treated by Mr. Brandon Franson at Storage King USA in Rockledge, Fl I swore I would never do business again with U-Haul. I also rented a 10 foot van from him for my return trip and he checked and saved me $200 by me returning the van to a location near my return destination. He was great and I can't say enough good things about him. Sincerely, Edwin Reed
Edwin R.Excellent people to work with. The best uhaul place around. Highly recommend them.
Martin H.Ever thing was great sales very friendly and great service
marjorie B.Great guys! Super helpful. Best retailer in the area!
Zachary H.EXCELLENT EXTREMELY PLEASED!!!
Jeanie W.We dropped it off after hours. Very secure drop off. We did not interact with any staff.
Rosalyn W.Not clean nor full of gas and they barely knew how to rent it to me then charged me three times the original quote!
april H.always caring for my hauling needs
anthony P.Great staff, great service. Very satisfied.
Matthew J.I can't find anything to improve. The staff was wonderful. They were polite, respectful, helpful, and even hooked up the trailer for me.
John K.Up grade the older trucks , the one I had took along time to shift gears but it ran out good.
Wallace W.