Customer Reviews for Covenant Tire Center
(U-Haul Neighborhood Dealer)

60 reviews

64 N Brindlee Mountain Pkwy   Arab, AL 35016

(256) 586-7274

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 11/24/2022: Closed

Services at this Location:

Contact Us

(256) 586-7274

64 N Brindlee Mountain Pkwy
Arab, AL 35016

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 11/24/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

CHARLES W. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

I rented a trailer it was Quick, easy, the people were knowledgeable and respectful

George U. 
Rating:
4.0

Need my receipt

STEVEN B. 
Rating:
5.0

The staff at the site I leased from was awesome! They were kind, answered all my questions multiple times, & explained the process extremely well. Good dudes!

Rick C. 
Rating:
2.0

When I picked up the truck the interior was muddy and the back of the truck was covered in dirt and sand. The ramp it self was so dirty it would have been dangerous. I know it's policy for trucks to be cleaned between rentals.

Amanda J. 
Rating:
5.0

Customer did not leave a comment.

cody C. 
Rating:
4.0

Customer did not leave a comment.

tony B. 
Rating:
5.0

I showed up at this location after being told by another location they didn't have my rental, I wish I'd have gotten the gentleman's name who helped me. He was pleasant to work with.

Brandy M. 
Rating:
5.0

Customer did not leave a comment.

tiffany B. 
Rating:
3.0

Customer did not leave a comment.

TAYLOR LYNN C. 
Rating:
5.0

Very friendly staff, got in and out very quickly.

DANIEL C. 
Rating:
2.0

If you rent equipment that there is someone there to make sure you get it.

Dale B. 
Rating:
4.0

The brake lights and turn signal lights on the trailer I rented worked. The running lights did not

charles W. 
Rating:
5.0

Very smooth process and employees were very helpful.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

emanuel M. 
Rating:
3.0

This trailer was a little older than the previous trailer I rented. It was bouncy while pulling.

MATTHEW O. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
4.0

Customer did not leave a comment.

terry B. 
Rating:
4.0

I was charged for 3 days up front. Maybe your standard but I only had unit for 24 hours

james B. 
Rating:
5.0

I experienced issues with the app/website during the vehicle return. Nothing to do with the location, but it resulted in extra effort and headache in the process.

Mark Z. 
Rating:
3.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
3.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Everything was great!

MARK D. 
Rating:
5.0

Great friendly people and great customer service.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Customer did not leave a comment.

teresa S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
1.0

Nothing not coming back

david T. 
Rating:
4.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
5.0

I have paper work for one price and wad charged a different rate

marjorie B. 
Rating:
3.0

Customer did not leave a comment.

Edwin H. 
Rating:
5.0

Customer did not leave a comment.

melanie B. 
Rating:
1.0

Staff was untrained in filling out contract. Took over 1 hour after pre registering two days before and filing online also. After picking up trailer and only driving it two miles to load, the right rear tire became flat. Contacted business and they were rude, saying since I didn't take out insurance they could not touch the trailer. I said tires were not checked prior to picking up trailer but they said they were. However, after taking trailer to another tire store in Arab they found a screw in the flat tire and the other three tires were under inflated.I paid to have the flat fixed at Pesnell Tire in Arab, Al Also the brakes had not been checked and they never worked for the entire 665 mile trip. I have never been as rudely and poorly treated at a business as by the staff at this store. They also never checked to see if I could save money in Cocoa by returning the trailer to a location there that needed it. Until I was well treated by Mr. Brandon Franson at Storage King USA in Rockledge, Fl I swore I would never do business again with U-Haul. I also rented a 10 foot van from him for my return trip and he checked and saved me $200 by me returning the van to a location near my return destination. He was great and I can't say enough good things about him. Sincerely, Edwin Reed

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

donna T. 
Rating:
5.0

Customer did not leave a comment.

sonya W. 
Rating:
5.0

Excellent people to work with. The best uhaul place around. Highly recommend them.

Martin H. 
Rating:
4.0

Ever thing was great sales very friendly and great service

marjorie B. 
Rating:
3.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Great guys! Super helpful. Best retailer in the area!

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

deedra C. 
Rating:
5.0

EXCELLENT EXTREMELY PLEASED!!!

Jeanie W. 
Rating:
4.0

Customer did not leave a comment.

Beverly W. 
Rating:
5.0

We dropped it off after hours. Very secure drop off. We did not interact with any staff.

Rosalyn W. 
Rating:
3.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

linda N. 
Rating:
5.0

Customer did not leave a comment.

CLINTON J. 
Rating:
5.0

Customer did not leave a comment.

Donna T. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
2.0

Not clean nor full of gas and they barely knew how to rent it to me then charged me three times the original quote!

april H. 
Rating:
5.0

always caring for my hauling needs

anthony P. 
Rating:
4.0

Great staff, great service. Very satisfied.

Matthew J. 
Rating:
3.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

I can't find anything to improve. The staff was wonderful. They were polite, respectful, helpful, and even hooked up the trailer for me.

John K. 
Rating:
5.0

Up grade the older trucks , the one I had took along time to shift gears but it ran out good.

Wallace W. 
No reviews have been submitted for this location.

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