Customer Reviews for Covenant Tire Center
(U-Haul Neighborhood Dealer)

433 reviews

1865 Gadsden Hwy   Birmingham, AL 35235

(205) 856-0794

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 856-0794

1865 Gadsden Hwy
Birmingham, AL 35235

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The staff member that we initially dealt with was a bit rude. There's not too much space to move the trucks at the facility.

Evidelia U. 
Rating:
5.0

Customer did not leave a comment.

Doreen D. 
Rating:
5.0

This is - genuinely - the best UHaul I have ever used. And I have been a customer of UHaul for decades, and rented probably a hundred trucks and trailers over the years. The staff at Covenant are wonderful, to the point that I will consider them if I need a mechanic. I can't recommend them highly enough.

Daniel C. 
Rating:
3.0

My issue was not with the truck or the location, but with the mobile check in process. Not only did I provide the drivers license photo front and back hours before pickup, but was asked again at pickup and then again by an agent. When we finally gave up and went inside to pickup, we were told the license was flagged. The license was not expired and there was no reason for it to be flagged. Thankfully we were still able to get the truck but it was a lot of unnecessary trouble

Tre P. 
Rating:
5.0

Customer did not leave a comment.

Veronica B. 
Rating:
5.0

Wait time to pick up truck via mobile check in was unacceptable. Had to wait almost 30 minutes and then the rental time was NOT extended 30 minutes. I still had to return the truck within the original 4 hour time frame.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
2.0

I reserved a van in Leeds. When I got my reservation it was for another town quite a distance away. When we got there we were told that we could not have a van because we did not have current employment since we were retired. We were given a truck instead which I could not get into so my wife had to drive by herself. Bottom line... We will NEVER use U-Haul again

charles W. 
Rating:
5.0

This location was one of the best Neighborhood dealer locations I've been to.

Andrew H. 
Rating:
2.0

Customer did not leave a comment.

Frederick D. 
Rating:
4.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Make sure customer is aware of the drop off time so they don't get charged an extra day!

Oliver L. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
5.0

Continue to provide good customer service

william L. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
4.0

Good convenient location. No negatives.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

hoyt S. 
Rating:
4.0

The person at the counter who did my paperwork was the rudest person I had ever met. He said he hated doing UHaul paperwork and wishes he didnt have to do them at all. He was rude and complained the entire time. No seemed annoyed I rented a large number of furniture pads because they would need to be loaded. If I had not needed the truck that afternoon I would have cancelled and gone elsewhere.

Neely F. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Absolutely went as planned

MELANIE L. 
Rating:
5.0

Very friendly and overall easy experience. Will go there again!

bracie S. 
Rating:
5.0

Service and store are great. Kevin and his crew are very helpful and friendly. We will use them again.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
5.0

We had a reliable vehicle and customer service was professional and courteous.

marie J. 
Rating:
5.0

Great customer service

John L. 
Rating:
4.0

Customer did not leave a comment.

Janet K. 
Rating:
5.0

Last minute rental was excellent!

Martin S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
3.0

The mobile check-in was terrible. It took me an hour and 3 separate cell phone numbers to check in. There was another person there trying to check in and she had been there over an hour. When I returned the truck it wouldn't recognize my location so I had to leave. Another couple returning had same problem. It is not rocket science. Do better!

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Kevin was very helpful

James H. 
Rating:
5.0

We went online and registered, it was easy. They were ready and waiting on us. The gentleman at the store was very nice. All in all it was a very good experience.

Hal R. 
Rating:
5.0

Pleased operator shared chain hook up information so I will know / be educated for next rental.

claire B. 
Rating:
5.0

nothing

Greg B. 
Rating:
3.0

Customer did not leave a comment.

DONALD W. 
Rating:
1.0

Guy at the counter was a real loser. Accused me of locking a lock that hanging off the back of the truck that I never touched. Told him I had no reason to even touch it but he wouldn't believe me. Accused me of not putting gas back in the truck when I know for fact I had just left the gas station and the truck was low when I got it. He was extremely slow had to wait 30 minutes while he moped around just wasting time. This guy is horrible please find another place to rent from

Gary T. 
Rating:
1.0

The truck was completely dirty and damaged the service engine light was on and the tire pressure sensor was on. By far the worst experience I've had with a rental truck. Not to mention the guy took a picture of my driver's license with his personal cell phone!

Hobert L. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Lynn A. 
Rating:
3.0

Trailer was fine, but the inside had not been cleaned out.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Dontranice H. 
Rating:
4.0

Customer did not leave a comment.

LARRY T. 
Rating:
1.0

Customer did not leave a comment.

Rodgerick T. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
3.0

Customer did not leave a comment.

Tonya L. 
Rating:
5.0

They were very helpful with getting this while situation sorted out and suggested I reach out and notify y'all of my situation.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
4.0

No comments

Eddie C. 
Rating:
5.0

Customer did not leave a comment.

Taylor Y. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

The location I picked my truck up at was a nice group of people. No problem there. However, uhual themselves I am fed up! I had a truck scheduled at one location, the app, my emails, and everything else said that location. I get there to be told to go to another location 15 miles further away. The truck I got had warning lights on the dash, and it was filthy. It drove really rough and I was concerned of a break down. I just expect better customer experience standards and training for uhual employees than what I've experienced in my several times using uhual. I don't want to ever use the company again if I can help it.

Katey P. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Free bottles of water in u haul rental.

MATTHEW W. 
Rating:
4.0

Troubles checking out online. Kept timing out

Daniel B. 
Rating:
1.0

Customer Service at this location is very poor.

Ketoria A. 
Rating:
5.0

Everything went very smooth, very pleased with this location.

PHILLIP P. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
2.0

Customer did not leave a comment.

Rodney A. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great guys to work with.

CHARLES W. 
Rating:
5.0

When I need a moving truck, I'm going Uhaul !!!

Tammy I. 
Rating:
1.0

I arrived at the pickup location, and I was expecting it to be open. However, no one was there. I tried online check-in, and it was not user friendly at all. I had to call customer service, and I had to wait 15 minutes for a call back. When I was finally able to check-in, I had to enter information and get "verified." This process is clunky. To make it better, you should ask for all of this up front. Be more clear about the "rules" for online check-in. I didn't realize the window would close if I arrived 15 minutes late.

Duncan M. 
Rating:
5.0

Great customer service, Thanks to Kelvin he was very polite and helpful.

Cortesha W. 
Rating:
4.0

Customer did not leave a comment.

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

I WILL b using them again !

Tammy I. 
Rating:
1.0

I signed up for the one way rate to pick up from them and drop it off in another location. They have me a set price. When I got to the store the employee/owner told me it would be half the price if I drove it to the other side of town and brought it back. He would give me a discount. When I returned the truck he charged me 60 dollars more than what I would have originally paid had I left it on the other side of town. So, the owner lied about charging me less because he didn't want to deal with retrieving the truck and did not honor our initial agreement. I certainly wouldn't recommend this location to anyone. Customer service was horrible.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

KIRK F. 
Rating:
5.0

Customer did not leave a comment.

Talishae S. 
Rating:
5.0

Recommend and Send them to covenant in Trussville!!!!!

James H. 
Rating:
5.0

Customer did not leave a comment.

Miesha H. 
Rating:
5.0

Customer did not leave a comment.

JESSIE H. 
Rating:
5.0

The guys were friendly and professional in helping with my experience.

GREGORY T. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP J. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Kenzar S. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

Ruth L. 
Rating:
5.0

Customer did not leave a comment.

stephen F. 
Rating:
5.0

Great service and knowledgeable employees

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Derrick D. 
Rating:
5.0

Friendly people providing a great service !

Leo O. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Clady J. 
Rating:
4.0

Truck had water leak somewhere in container with water all in the back Had to be referred to different location (9 miles away) to get a truck for our rental. This was after my original pickup location being change the day before rental to start

Christy S. 
Rating:
5.0

Great people very helpful!

MARK R. 
Rating:
5.0

No change could not have had better service. Thank you!

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
No reviews have been submitted for this location.

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