Customer Reviews for Creators Collision Center
(U-Haul Neighborhood Dealer)

Rating:

1.0

Not charge people for 3 days when only had it 2

Rating:

5.0

Great customer service, will use this location again.

Rating:

4.0

Very nice operator. Good equipment. Parking lot and driveway are the only drawbacks.

Rating:

3.0

The staff is friendly and courteous. I have now rented twice in the last few months, from this location, one way to the same drop off location. Each time I am amazed at the time it takes to make the reservation. I understand this is common for in person. A friend recently told me of his experience doing reservation online. His was easy, both making reservation, and pickup. The only negative on the equipment, is that when I went to make the trip, I notice how terrible the windshield was! I didn't think about the washer could solve the problem till later. It was as if it had been cleaned with a dirty rag. I was amazed how the fuel was listed as 1/16th of a tank different than actual level, and I mentioned it. Then as I started to leave I took two pictures of level, making sure to include the mileage in the photo. It was very obvious. I don't mean to be derogatory regarding this location. They are nice enough, but I can't just ignore the 3 items in answering: windshield, fuel, and the length of time (which may be normal, I don't know. It has been quite some time since I have rented equipment, till this year.)

Rating:

5.0

Mismatched radials with 1 biased ply tires. While loading my vehicle I noticed that 1 tire was almost flat. This flat delayed my departure because I had to wait for service to replace the bad tires. The man who did the service was absolutely awesome!!

Rating:

5.0

friendly and helpful

Rating:

1.0

I completely hated the experience of pick up with no people interaction at all! It took me 30 minutes to get my rental because it kept saying the site was down so I couldn't check in. Then the location has crappy cell service that it would time out before being able to load the page ugh just no!

Rating:

4.0

I had made reservation for a Uhaul Trailer back in August/Sept of 2020 back in Santee/El Cajon Ca. I was told 4 days before hand that my location had changed to Tucson Az, next day it was changed again to Yuma AZ, the next yet again Casa Grande AZ. I left that very day to make sure I would have a trailer and not be bounced around again. My Question to you guys is Why make a reservation only to not honor it, jump me around and than drive a total of 12 hours to get a trailer? I was charged more than originally agreed upon for my original reservation. Do you even know what the word Reservation means in the business world? Quite frankly Uhauls business model is atrocious. I will never again use this horrible, dishonorable company and I would seriously encourage others to avoid Uhaul as well.

Rating:

5.0

Things were good kind and friendly people

Rating:

5.0

Friendly helpful and great to deal with! A+ customer service!

Rating:

5.0

Many changes were needed to provide me with a trailer.Lots of phone calls, the DM got involved, in the end, it turned out better than I originally planned. I am well served at Uhaul. I've been using Uhaul for years. I call Uhaul first when I need to move anything. Thanks

Rating:

5.0

Tires were old and had a blow out and the trailer pulled to the right almost caused me to crash .when I called them and told them to exchange it or me drop it off at a different location they wanted to charge me for the 3 days and a one way charge even so I had it less than 1 day . Very unreasonable u-haul will never get my business ever again

Rating:

4.0

Upgrade your broken online system.

Rating:

5.0

Very nice professional nothing!

Rating:

4.0

Drop off.