Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks to Dave and Tim at the New Oxford location for making our experience so easy and successful! Two very nice and great ambassadors for U-Haul !
Clean truck and great service! Thank you!
the owner Dave Yake was very accommodating when we had to make date changes.
Friendly.
Great customer service. Staff is excellent. I definitely will always do my business here when needed in future
At a busy time of day the truck could be difficult to back out of the parking spot into traffic.
Brian was a great help , fast and went out of his way to make this the best experience possible
Was very satisfied with the service I received. Would highly recommend to anyone.
Very friendly and helpful!!
I was able to get all the paper work done and get the truck on the road within a very short time. The gentleman who waited on me was very personable and knowledgeable. The whole experience was positive and the truck ran fine.
Nothing that I can think of, everything was good ðŸ‘
Everyone I dealt with here was great!
Lot is small and on very busy road makes parking a little difficult.
Nothing
Thank you Dave for going above and beyond. That is what you call fantastic customer service. Will use your location again for sure. Lisa Ringley
Excellent customer service. Very happy with the product. Ease of ordering online. Flexible with timing/return. Great local business.
Always a pleasure doing business with Dave. Customer service is top of the line!!!
Sweet lady
The customer service at Cross Keys is always outstanding! It is a pleasure doing business with them.
The employee was very helpful and inspected and photographed the temporary repairs to the tow dolly.
Dave was top notch! Extremely helpful and a pleasure to do business with.
Is not on the app for self check. Doesn't even come up as a option.
Great customer service
DAVE WAS EXCEPTIONALLY HELPFUL AND FRIENDLY. I WOULD RECOMMEND CROSS KEYS UHAUL TO ANYONE.
Add more parking space.
Looking forward to working with Dave and his crew again.
Keep the people we used in New Oxford they are the greatest and nicest company. I would give this location a 10 out of 5.
Dave at New Oxford location exceeded expectations. So highly recommended.
The mobile check in was more tedious than anticipated.
This location was one of the best experiences I have had. We use uhaul everytime we move.
Location was too close to the highway.
Great customer service!
I ordered my Uhaul vehicle a week in advance and they called me 2 days before pick up, informing me I have to travel an hour out of the way to pick up the truck at another location. The individual at the facility told me when I drop it off at the Monessen Uhaul area, I can drop it off anytime between 9-12 PM. I showed up at 11 am and they charged me a $15 penalty fee for being late because they said it had to be dropped off before 10 am. The communication between the branches was horrible and I had to spend more in gas to pick up my Uhaul vehicle 2 days before relocating my house with no other options. Very disappointed in Uhaul. Generally their services are better. The facilities were very confusing as well. My wife and I couldn't even tell it was a Uhaul facility for each branch.
Advisor was perfect. No issues with pick up and was taken care of for picking up the day before. Noticed when I picked up the vehicle and started driving it that the steering wheel was about 1/8th of a turn off center to the left.
None
The lady i dealt with was the nicest person i dealt with in a long time
Nothing a job well done
At turn in time, the computerized checkout seemed to be cumbersome for the attendant to use. . Possibly just a onetime situation. This should be checked out or maybe the attendant needs additional training.
Quick drop-off right out front.
Tim was very helpful and nice.
Personnel at this location were knowledgeable and helpful. Outside appearance does not say how good the equipment is. The axle spindle came loose about one third of the way through my trip, and the wheel fell off. Luckily, I was at a gas station when it happened. 4.5 hours later I received another inferior piece in that the driver side lights did not work.
Dave at the location was so helpful and gave great service. I know that the volume of people renting is not as great as in Richardson, TX, but they were more than helpful and very pleasant.
Everything was great and Tim is awesome and very friendly
Dealt with Tim. He was super friendly and very helpful thank you.
Tim was professional explained the process and made the process very easy I would recommend them highly
Tim was exceptionally courteous and extremely helpful. He knew his job and is an asset to the owner of this business. Take good care of him.
Very friendly and helpful!
Joyce was very helpful and accommodating
The rep didn't secure the trailer to my car so it popped off and damaged my vehicle.
The gentleman that took care of me was excellent in every aspect!
Trailer rollup door was difficult to raise and lower...being a man I was able to operate. It would be very difficult, if not impossible, for a woman.
Staff was very friendly and knowledgeable.
Tim was very good to deal with and made renting the haul very easy.
Tim was very helpful!
Got pulled over 2 times cause the guy said the lights worked but breaklight was out i paid 932$ for a tiny ass trailer n the shit wasent even right
