Customer Reviews for Cross Keys Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cross Keys Mini Storage
anita H. on
This location was one of the best experiences I have had. We use uhaul everytime we move.
Mary R. on
Location was too close to the highway.
Bradley B. on
Great customer service!
Christopher M. on
I ordered my Uhaul vehicle a week in advance and they called me 2 days before pick up, informing me I have to travel an hour out of the way to pick up the truck at another location. The individual at the facility told me when I drop it off at the Monessen Uhaul area, I can drop it off anytime between 9-12 PM. I showed up at 11 am and they charged me a $15 penalty fee for being late because they said it had to be dropped off before 10 am. The communication between the branches was horrible and I had to spend more in gas to pick up my Uhaul vehicle 2 days before relocating my house with no other options. Very disappointed in Uhaul. Generally their services are better. The facilities were very confusing as well. My wife and I couldn't even tell it was a Uhaul facility for each branch.
MICHAEL K. on
Advisor was perfect. No issues with pick up and was taken care of for picking up the day before. Noticed when I picked up the vehicle and started driving it that the steering wheel was about 1/8th of a turn off center to the left.
Alex S. on
None
Amy R. on
The lady i dealt with was the nicest person i dealt with in a long time
Ray P. on
Nothing a job well done
Tim A. on
At turn in time, the computerized checkout seemed to be cumbersome for the attendant to use. . Possibly just a onetime situation. This should be checked out or maybe the attendant needs additional training.
Bruce W. on
Quick drop-off right out front.
marilou N. on
Tim was very helpful and nice.
Charles H. on
Personnel at this location were knowledgeable and helpful. Outside appearance does not say how good the equipment is. The axle spindle came loose about one third of the way through my trip, and the wheel fell off. Luckily, I was at a gas station when it happened. 4.5 hours later I received another inferior piece in that the driver side lights did not work.
Alice H. on
Dave at the location was so helpful and gave great service. I know that the volume of people renting is not as great as in Richardson, TX, but they were more than helpful and very pleasant.
tiffany S. on
Everything was great and Tim is awesome and very friendly
Shawn B. on
Dealt with Tim. He was super friendly and very helpful thank you.
Carl H. on
Tim was professional explained the process and made the process very easy I would recommend them highly
Bruce W. on
Tim was exceptionally courteous and extremely helpful. He knew his job and is an asset to the owner of this business. Take good care of him.