Keep up the good workClaudette C.
Customer Reviews for Crystal Beach Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very busy location so the owner was pulled in different directionsClaudette C.
Staff was extremely friendly and an absolute pleasure to deal with, unfortunately its 30 minutes outside of Thunder Bay where I had scheduled to pick up my vehicle.TYLER R.
Customer did not leave a comment.GORDON T.
John was very helpful and went beyond my expectations to assist me.KATHERINEELLEN H.
great friendly serviceJames P.
Every aspect of the rental went smoothly and quickly. John and his staff will ensure that your rental experience is second to none.Bill K.
Customer did not leave a comment.Donald B.
Perfect unit. Hard to improve it!RODERICKJ B.
Customer did not leave a comment.BRUCE H.
Great service , friendlyJAMES P.
John was most helpful made sure it was a perfect rentalDAVID G.
Have the associate aide with hooking up the enclosed trailer with a dolly as it was quite heavy to lift ourselves.THERESALYNN O.
Customer did not leave a comment.Murray B.
Customer did not leave a comment.ENZOJ D.
Customer did not leave a comment.JAMIEELSON W H.
Make sure the truck startsALEXANDER P.
Customer did not leave a comment.DARCYJAMES B.
Great customer serviceSimon P.
All very helpfulMARIAE P.
Customer did not leave a comment.RODNEYA D.
John continues to meet all the needs of his customers and it is a pleasure deal with Uhaul through his Crystal Beach location.Bill K.
Customer did not leave a comment.Robert T.
Wonderful service :)JESSICAELLEN E.
Customer did not leave a comment.James M.
John is extremely accommodating, helpful and ensures that the uhaul is safely attached. He goes that "extra step" for all customers.Bill K.
Service was fabulous, quick hook up and off to do project. I definitely will ren there againDavid G.
Customer did not leave a comment.Jim P.
Very good service would recommendSimon P.
Customer did not leave a comment.John F.
Customer did not leave a comment.william K.
Great service and equipmentNathaniel M.
John was most helpful in getting us booked for our move. Thank you John!!!Penny A.
They were excellent.David A.
Customer did not leave a comment.Pamela B.
good servise personelHector D.
It was a pleasant experience to rent at this location. Excellent serviceCharles A.
Great service ,, forms a little too onorousdon S.
Even when I dropped it off your computer system is not good even after I talk to people and at this location he does not like having U-Haul anymore because it is too much of a hassle thank U for nothingJerry R.
Customer did not leave a comment.Don H.
Customer did not leave a comment.Carolyn M.
Customer did not leave a comment.Paula F.
Customer did not leave a comment.Paula F.
Customer did not leave a comment.Dustin P.
Customer did not leave a comment.CORY K.
Customer did not leave a comment.Amanda C.
I had to haul the trailer back 300km to avoid excessive charges, contrary to the agreement I made with the business owner. Not fair. Regular customers, or customers in general, should not have to be penalized due to the oversight of the uhaul business operator.DANIEL D.
Ensure equipment is in working order prior to customer pickup.R Spencer P.
Have the trailer already pulled out for pick up.Robert D.
Customer did not leave a comment.Ronald J.
Overcharge for Car dolly rented with truckYvon L.
Nothing they were very friend and helpful.Susan D.
Customer did not leave a comment.Wayne V.
The owner was there and showed me how to use the dolly properly and hooked it up for me above and beyond service such great people thanks for the 5 star service thank youRaymond C.
John was very friendly and was appreciative of the business. I felt like an appreciated customer. The drive was a little further out but it was a beautiful drive. The store was great! Many items and very clean and inviting. We ordered ice cream and were pleasantly surprised that he sold the large bottles of water. We had our replacement bottle with us, it saved us a trip to another store. This was a great place! My brother had returned a trailer a couple weeks ago and highly recommended Crystal Beach store so this is why we chose this location. My brother also said how much he felt like a valued customer. I didn't see this location in the phone book under UHAUL, I would have it in there as in wouldn't have known about it unless my brother had told me. Uhaul is well represented at this location! The service was exceptional on the telephone and not only by John but the other 2 staff members too. Great job Crystal Beach!Dale D.
No problems at Crystal Beach.Andrew C.
Customer did not leave a comment.ZHENHUA L.
Customer did not leave a comment.pierre N.
excellent courteous service would recommend to friends & will use his services again 10 out of 10, Thankyou.Glynn P.
Customer did not leave a comment.ROBERT A.
Great location, very convenient. Very friendly service.Ron V.
Customer did not leave a comment.MARGRET O.
The owner (or gentleman we dealt with) was extremely kind and friendly. Couldn't have asked for a better experience.SARA T.
The location & people I dealt with were friendly & sincere. I have no issue with them . However take one step back & look at entire experience. The trailer I selected was a 6 X 12 .. first booked in late August & confirmed on Sept. 5th at a different location as the one noted above & pick up date was to be Monday Sept. 29 th. Shortly after booking trailer I received two emails from U-Haul thanking me for using them etc. & confirmed date of pick up etc. On Friday Sept. 26 th at 4:30 p.m. I received an e-mail from U-Haul saying the trailer I had booked back in first week of Sept. would not be available till Wednesday Oct. 1 st . I called number supplied & they said they would contact person that would be dropping trailer off to see if it could be dropped off sooner ... no promises ... meanwhile .. I am expecting a 6 X 12 to move stuff to Kitchener ... my wife has booked vacation & flights back as I will drive back alone . U-Haul found a 5 X 8 trailer ... almost 1/2 size that I had booked ... & was located 60 km. from original point of trailer booked . I had no choice but to take the 5 X 8 & took it a day earlier to try & pack a " portion of stuff " to be moved. The location I rented trailer at had only recently started renting trailers & process took well over an hour with several calls . I have no fault with people at that location as they were new & it was a learning curve & they were very friendly & apologetic. I also have no issues with the first location I booked trailer at ( Arthur Street ) as they were also friendly etc.. I do have issues with U-Haul itself ... the place I booked the trailer at originally was not aware I had received an email on a Friday night at 4:30 a few days before I was to pick up the 6 X 12 ... Think about this ... trailer booked .. & verified Sept, 5th .. vacations & flights booked ... then on Sept. 26 ( Friday night ) at 4:30 an email that I just happened to notice saying no trailer .. then I get one by driving 60 km to get it .. bring it back 60 km to load & it is 1/2 of what I ordered & was confirmed . Then asked to fill out a simple form to see how happy I am ... What do you think ... Oh .. notice on form questions asked ... yes .. I find no fault with the people / dealers at those locations ... but I did improve repairs on the partial hole at front of trailer ... It's amazing what 1000 mile tape ( duct tape ) & cardboard will do.... yup ... great experience ... National Lampoon with Chevy Chase could have used this in a clip ...RICHARD K.