Customer Reviews for Daily Stop
(U-Haul Neighborhood Dealer)

41 reviews

797 Keller Pkwy   Keller, TX 76248

(817) 697-3268

Location Hours

  • Mon-Sun: 6:30 am - 10 pm

Services at this Location:

Contact Us

(817) 697-3268

797 Keller Pkwy
Keller, TX 76248

Services at this Location:

Location Hours

  • Mon-Sun: 6:30 am - 10 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

nothing very nice person working

Rakesh B. 
Rating:
2.0

I rented UHaul trucks probably 20 times over a 25 year period. If this was my first time, I would have been lost. Everything thing was on my phone, what if I didn't have one. I'm guessing it's because of COVID. Also this location was inside a gas station. It was the cashier's first day (that's what he said). He had no idea what to do, he called someone on the phone, probably his boss, who had to walk him thru it. My location was changed a day before the pick up date. I'm hoping the other location has better has better service, too bad I got changed, made for a stressful day.

Darlene M. 
Rating:
4.0

Customer did not leave a comment.

Selina D. 
Rating:
2.0

Customer did not leave a comment.

Lisa L. 
Rating:
3.0

Fix the van. There was hail damage on the hood. The front bumper was smashed in the middle. There was a bunch of trash in the compartment below the radio. It could have just been a bit more maintained

Jonathan J. 
Rating:
1.0

Avoid this location. Terrible service. Took over 30min to check out the van. Staff behind the counter did not know anything about providing key. Van had used tissues/napkins inside and half empty water bottles/trash.

Nathalie D. 
Rating:
2.0

Van was dirty. Needed oil change light was on , taillight out. Normally am very happy with haul. Fortunately only needed van for short trip

David L. 
Rating:
3.0

Customer did not leave a comment.

TAMARA P. 
Rating:
1.0

The 2 young men running the convenience store had no idea how to operate the reservation. They called someone else to find out how. Very unorganized and unprofessional. It delayed me 20-min in my pick-up. The furniture blankets smelled like gasoline and were filthy. The van was clean and operational.

Barron B. 
Rating:
4.0

The truck had a back tire that keep coming flat

Danny G. 
Rating:
4.0

It confusing where to drop because there was no U-Haul signage

David E. 
Rating:
5.0

The drop off location was behind a gas station. There was no marked parking so I wasn't sure where to park our truck.

Bryce H. 
Rating:
5.0

Just good customer service. Check in was super fast and friendly.

Samuel M. 
Rating:
5.0

I'm thankful for your service. I'm glad to have the move behind me. Thanks U-haul

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
1.0

Equipment was dirty and had a hole in the left corner. They provided no help with the hookup . He didn't come out and look at the equipment.

John E. 
Rating:
4.0

This location is in a gas station. I was asked to wait for the cashier to process gas / convenience store purchases because apparently those are more important than their U-Haul rental customers.

Larry L. 
Rating:
1.0

Zero customer service. Was to have an appliance dolly (I verified with the scheduling department) and they didn't. I said “please call Uhaul customer service). I was told that I would have to call them myself. Then told to move out of the way because the gas station was busy. Customer service told me the location to pick up the dolly. It's the same location I selected when I booked it. The rental location refused to help hook it up. I would never use this location again and wouldn't use Uhaul if that was the place I had to use.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
3.0

Uhaul didn't come with silly, was dirty, and the employee didn't walk the truck with me and circle truck scratches and Dings on the truck. So I took a video of going around the entire truck. Every time I've rented with Uhaul the employee walks the truck.. I thought this was weird. I had to do everything online and I didn't like that. Will go to another place next time where I deal with a person not told to go online and “set up my Stuff”.

Chelsey N. 
Rating:
3.0

Customer did not leave a comment.

Devon D. 
Rating:
5.0

Awesome Service and Awesome person

Vikram A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
3.0

Uhaul WAY overcharged us. $119 authorization for day one I called to get a 1 day extension another $69 authorization Turned in the truck and was charged an additional $72. Total charges on my receipt was only 176. But our account was hit for 260 which caused us an overdraft. The 2 authorizations covered it so we should have never been charged the additional 72

Stephen W. 
Rating:
5.0

Customer service was good. Owner was friendly

Josh B. 
Rating:
5.0

Better online system to over 40 to get approved.

Bruno V. 
Rating:
5.0

Customer did not leave a comment.

Purvi D. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
3.0

Customer did not leave a comment.

Luciano C. 
Rating:
1.0

They had no idea I was coming to get the truck even though I rented online and checked in a paid. They were very rude and not in a hurry to figure out their error

Dianne J. 
Rating:
1.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

The truck did not have a ramp and it was not made clear at the time of booking - made for a sore back!

Vineet R. 
Rating:
3.0

Customer did not leave a comment.

Mitch S. 
Rating:
5.0

I filled out all my info online but didn't have my son's driver license for his ID since he was the driver. I had to do all the info again once I got to place to pick up truck which delayed our get out on time. Can't see why one can't just give the info missing once you get there.

Kevin B. 
Rating:
3.0

Customer did not leave a comment.

William K. 
Rating:
1.0

We were told there was a full tank of gas. We drove 16 miles - put gas in the tank and to our surprise by the amount of gas we put in the tank vs. the miles we drove- it was NOT a full tank of gas. When we discussed it with the employee, he told us we should have put "three dollars of gas in before we left to see if it was really full" and since we didn't do that- no refund for the extra gas. Not acceptable. If their gauge is broken- fix it- not blame the customer. And it is interesting that the Uhaul place is at the shell stations where...they make money on the gas we put into the truck. Beware!

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Easy drop off! Great help!

Romia C. 
No reviews have been submitted for this location.

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