Customer Reviews for Davids Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Fast and easy process

Rating:

3.0

There needs to be clearer instructions provided for this location as there is no uhaul counter to go to for help. The only option was to use the app (not made clear beforehand) and the app process was quite involved (it wanted a passport or lease and things like that which I did not have on me and did not know I would be needing). The location itself is confusing. There are uhaul trucks parked along the side of the alley and customers are just supposed to figure it out from there. When I returned it the alley was occupied so it was unclear what to do. A gentleman who seemed to work in the neighboring mechanics garage helped me out but it was unclear he was the person I was supposed to talk to. From this experience I would not recommend any uhaul site that did not have staff on site and an actual physical office location (barring a major overhaul to the sign in process)

Rating:

5.0

Drop off people at location were kind!

Rating:

5.0

Furniture dolly half broken. Truck gas tank seal completely broken. Gassing up took several minutes for an eighth of a tank at a time.

Rating:

3.0

The key was not available, and I wasn't clear that I needed to register in order to get a code.

Rating:

1.0

This location is not well lit, and if you’re planning to return at night, arrange for someone to be there with you. It gets really dark and it’s located in an alleyway. Independent of the location, the Uhaul app to return the truck did not load my reservation. I had to return the truck the next morning, to avoid an additional fee. The UHC of San Francisco kept changing my reservation. Honestly, don’t use Uhaul’s online tools, you’ll just get directed to the regional traffic office, and then, your reservation will be updated as to the type of truck your renting, where to pick up/dropoff and if you call them, it is as if you’re bothering them. Awful customer service

Rating:

3.0

frustrated with booking one location then being sent to another

Rating:

1.0

The app works very poorly, I had to login a couple of times to get the checkout process. Plus before I even get the keys I'm supposed to take photos of a truck that's parked in a very tight spot where I can't fit to take a picture of the back. Fix your app please.

Rating:

5.0

Very friendly.

Rating:

3.0

Not really set up to handle a pickup. Run out of an auto shop, limited parking, hard to navigate out of the alley. Friendly service, but odd location.

Rating:

4.0

Although I did have to change my pick up location, I was given a little discount to make up for the mileage. Also, when I disputed my start mileage, which I took a picture of, but couldn’t load into the app, it was corrected with no problem. Very helpful employees.

Rating:

2.0

I reserved at the Belmont location they called and asked if I could pick up at another location mo one told me it was remote pick up. App did not work and I was delayed over an hour tying to get truck

Rating:

4.0

The men from the auto repair shop were helpful and happy to assist us when we got stuck on a step. Thank you!

Rating:

3.0

The website wouldn't let me take photos when I was returning so I went to my camera app to take photos and when I went back to the Website it wouldn't let me upload anymore and said I had completed the return already I cleaned it more than how I received it but what I didn't like is that the passenger side door had a missing plastic next to the lever that you pull to open the door from inside. That's the only thing I noticed on pickup other than being dirty outside and in

Rating:

5.0

The parking for the person that dropping the one who gonna pick up, also the office not presentable.

Rating:

2.0

Charges were added to my reservation that I didn’t choose by the person signing me in. He logged into his computer to finalize my rental. Then my return location was also changed by him without my consent. Wasn’t too happy having to call to try to fix the issues. This is the first time I have had an issue with a nail rental.

Rating:

5.0

Box floor was dirty. Rest of the truck was clean.

Rating:

1.0

Took much too long to get the electronic paperwirk completed. Then they did not know the xode for the lock box to get the key. He was a very nice gentleman, but just took too long to get the application completed.