Customer Reviews for Davis Auto
(U-Haul Neighborhood Dealer)

421 reviews

1350 Rte 14   White River Junction, VT 05001
(Across the road Pete's Tire barn & Fastenal)

(802) 295-2591

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(802) 295-2591

1350 Rte 14
White River Junction, VT 05001
(Across the road Pete's Tire barn & Fastenal)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

RODERICK M. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

Kurtis M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Al S. 
Rating:
4.0

Improve the integration/communication with MovingHelp.com

Hilary H. 
Rating:
5.0

Customer did not leave a comment.

Nikole G. 
Rating:
3.0

We had a similar issue with returning the vehicle. The location was not working so it took so long to return the vehicle. We almost had to leave and come back another time.

Samuel J. 
Rating:
3.0

Use better tires. You need winter tires on these trucks in our area, I was sliding around yesterday and had a hard time staying on the road after I unloaded and there was no weight. The flatlandrr tires on there are dangerous in snowy conditions.

Lubbert G. 
Rating:
4.0

It was terribly cold and snowy when we picked the trailer up. The inspection date said it was good to go. when we loaded it up the next day, we noticed that drivers side front tire was flat. We filled it with air at the local gas station, then drove slowly to the Lebanon NH Uhaul (only one open on a sunday) and had them check it over. They recommended to monitor it and fill it daily, which we did.

tanya L. 
Rating:
3.0

I have no comments or recommendations.

DAVID A. 
Rating:
5.0

Very nice employees. and equipment THANK U

kim V. 
Rating:
4.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Davis Auto was not the closest drop off. When I tried to drop off trailer and Truck at the nearest drop off (Bob's Sunoco) they informed me they didn't take trailers and sent me to Davis as they had more room in lot. I had been instructed by U-haul to take it to nearest place. Somehow U-haul communications got very confusing as they accused me of not dropping the trailer. I then started getting calls and emails wondering where the trailer was. I hauled the trailer at my expense as a favor to u-haul as they needed it they said in Vermont. When I was told I had checked in and everything was fine it did not stop the calls. I even received a call from another state (NH) wondering where the trailer was. Somewhere, someone, some how didn't do something right.???

Ken B. 
Rating:
5.0

Terrific place to unload a packed Upod. Under cover, on the level, and unwrapped .

Vicki W. 
Rating:
1.0

Should not be a 24/7 pickup location. Can't access internet to do online checkin to gain access to truck

Brian F. 
Rating:
5.0

excellent service...will use again if i have to

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

They were closed but there were clear drop off directions. Easy access and plenty of space. Received receipt promptly.

Ken B. 
Rating:
5.0

Great location and friendly staff. Truck clean and worked great.

Carl R. 
Rating:
5.0

Customer did not leave a comment.

mark L. 
Rating:
5.0

My experience couldn't have been better

John M. 
Rating:
4.0

Customer did not leave a comment.

Courtney B. 
Rating:
3.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

I received a very good customer attention from the staff. Excellent job!

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
1.0

The truck smelled so badly of cigarette smoke that it gave my husband a headache. The odometer reading was wrong, and we tried to correct it, but to no avail. I have left messages and comments, we submitted the correct milage and a photo, AND YET I AM BEING CHARGED FOR THESE EXTRA MILES WE DIDN'T DRIVE! No one at Uhaul seems to give a crap about this. It's very unfortunate. I take to twitter tomorrow. I HAVE MUCH BETTER THINGS TO DO, BUT I AM NOT GOING TO BE RIPPED OFF!!!!!

Tobias W. 
Rating:
5.0

Thank you for your superb service!

Bonnie D. 
Rating:
5.0

Customer did not leave a comment.

Warren T. 
Rating:
3.0

If moving blankets are requested, make sure they are in the vehicle. The ones I ordered were not in there

Clifford N. 
Rating:
2.0

The whole experience of renting a truck from U-haul was terrible, from not having the right truck, to switching both my pick up and drop off locations to spots not remotely similar or close to the ones I had selected online, to outright rude customer service...submitted a complaint to customer service but I am sure I won't hear back based on the abysmal customer service I got when I had the rental.

Ayah B. 
Rating:
1.0

The woman that worked behind the counter seem to have no idea what she was doing she asked me for my license I told her that I uploaded it she said well I need the license again. She told me that she didn't think they were any boxes available that they had sold out of all the boxes and then somebody told her yes they had boxes they had plenty of boxes Then I asked her if they had tape and she said they didn't know if they had tape she said I'm not even sure if we sell tape to secure boxes. I did everything online so I would not have to take a long time it's still took me over a half hour to complete everything inside then when she went to find the truck outside and they were only six trucks she couldn't find one and I had to wait even longer just didn't seem to know what she was doing Very stressful

Diane E. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Max K. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
3.0

Customer did not leave a comment.

marie B. 
Rating:
5.0

On web site, boxes were sold and I bought 10. They were not available at the pick up point as expected and to my surprise they were going to be shipped at a cost which doubled the expense. A real turn off ! I tried to cancel but was minutes too late. ??

George E. 
Rating:
3.0

A lot of problems in getting the reserved rental.It took over 3 hours from the time I arrived until I left with the truck.

Robert L. 
Rating:
1.0

Respond to your customers in a timely manner

Zoran T. 
Rating:
1.0

Personnel did not know how to complete the paperwork to rent a trailer. It took over an hour.

gregory B. 
Rating:
5.0

Customer did not leave a comment.

michelle L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

very good customer service

Frances H. 
Rating:
5.0

Customer did not leave a comment.

Corinne R. 
Rating:
5.0

Customer did not leave a comment.

Sally G. 
Rating:
3.0

Personnel was not friendly and inviting. They acted like they were doing me a favor (rather than treating me like a paying customer).

Caitlin L. 
Rating:
1.0

When we arrived to pick up the U-Haul we had a huge hassle about getting it and our scheduled pick up time for 9:00 a.m. at one specific location was changed to another location, in the end we got our truck an hour and a half late. Then when we examine the truck there was a ton of damage and it was completely filthy with broken glass jammed in the sides inside the truck, and the truck leaked water all over my belongings. When we return the truck we were billed 90 extra dollars due to the fuel not being full at drop off because they claimed that the fuel was filled when we picked it up and it was only at a quarter of a tank. We returned it at a half a tank and didn't get reimbursed for that but instead we got charged 90 extra dollars. And they did the same thing to us the last time we used their truck so I don't recommend at all. I will buy my own truck and take however many trips it is necessary to move the next time.

DANIEL B. 
Rating:
5.0

Very disappointed....we were overcharged. Charged for daily rental fee of $19.95 and a rental charge of $39.95. I will look for truck rental elsewhere.

KEN R. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

The people and product was awesome. But I do feel that $105 for 3.5 hours of use is excessive. Actual $115 because I had to add $10 for the gas. Literally 3.5 hours and 80'ish miles $115.

rhonda W. 
Rating:
4.0

Customer did not leave a comment.

jennifer B. 
Rating:
5.0

Linda at Davis auto was excellent and provided perfect customer service-truck was new and clean and all went great! Thank you all!

raymond K. 
Rating:
4.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

The 6x12 trailer had water leaks in the back AND front. Arrived in TX with damaged belongings. Losing my property due to mechanical defects shouldn't be my fault.

Geraldine L. 
Rating:
5.0

A great and easy experience. I will definitely rent from them again!

BRENDA G. 
Rating:
5.0

Fantastic service. I would recommend to anyone – and already have!

ELIZABETH H. 
Rating:
5.0

Linda was great to work with. I have a speech disorder and cannot talk, she was very kind and professional. I would definitely recommend them!

BRENDA G. 
Rating:
4.0

Customer did not leave a comment.

Musetta L. 
Rating:
1.0

When I reserved the U-Haul online I was told I had 116 miles per day, but when I got to U-Haul to pick up the truck I was told I had that for the entire trip. Which was BS since the entire trip was 161 miles! So I already knew I would be going over and being charged insane fees but as we were asking that the lady became aggressive on her words and charged my card so I couldn't change my mind either way! But then there's also the fact that I PAID FOR and reserved a 26 foot truck but they gave me a 20 foot truck and didn't even credit me the $40 difference in cost!! Instead she put it in my file that we discussed it and I agreed to the change and that the "promotion" was done by then so it would have cost me more to rent the smaller truck anyways so basically I was "getting a discount" already!! That's some straight BS! I got ripped off and the truck inside the cab was disgusting with food and drink messes caked on to the console. I WILL NEVER USE U-HAUL AGAIN AND I DO NOT RECOMMEND THEM TO ANYONE!!

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

They thought i was joking when i said i had a truck coming in with no outgoing mileage, and felt bad i got cheated on the fuel , said i should call corporate and have never seen such an inept dealer on the other end ! VERY NICE AND PROFESSIONAL , HELPED ME THE BEST THEY COULD !

Brian D. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
2.0

My Uboxes arrived on 7/5, and had to call the pickup location on 7/8 to confirm that they had arrived because I was not contacted. Originally when I booked the boxes, I was told that it was not possible to have them delivered to my house. This was incorrect. Then, when I did have them delivered to my house a week later, the person at the local uhaul location failed to accurately explain the charges that would incur from said delivery. Overall my experience with uhaul from start to finish was that of poor communication, and incorrect information. Not to mention that in total over the process of moving with your company I spent 4 hours on hold over the phone with various uhaul associates. I would not use your company in the future.

Meghan C. 
Rating:
5.0

The people over at Davis auto were awesome, They were great help to me and my family!! Those people understand customer service !! Thanks again to Davis Auto !!

Lee H. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Thanks to this location/mgmt for staying open an extra 30 minutes to enable us to pick up our truck and trailer.

Peter O. 
Rating:
1.0

If you are int the Upper Valley, go to a different location. The staffing was friendly but they could not figure out the online U Haul system, and it took nearly 40 minutes to check out. Then, the owner charged me $40 for a 1/2 hour of labor for somebody to help hitch the trailer to my car even though it took less than 10 minutes! I would NOT recommend this U Haul to anybody due to this experience.

Patricia E. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Right down the road from JG Storage so it was very convenient. Drop off was fast and easy.

Robin C. 
Rating:
5.0

Don't fix what isn't broken.

ken C. 
Rating:
5.0

Nothing! A very good moving experience!

Laura C. 
Rating:
5.0

Washer fluid did not work on my outbound trip, but did start working on the way home.

Hartford School D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

they were very accommodating and got us on our way quickly.

mark H. 
Rating:
5.0

No improvement needed!

Shawn K. 
Rating:
3.0

Customer did not leave a comment.

bruce E. 
Rating:
3.0

Kickstands for the trailers would be nice. Maybe some jackstands in the rear so they dont havd to be hooked to the truck the entire time.

Casey B. 
Rating:
3.0

Customer did not leave a comment.

marshall V. 
Rating:
5.0

Customer did not leave a comment.

Norma Y. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

Bring your own hitch

John S. 
Rating:
5.0

Davis Auto was great it was UHAUL i had more of a issus with those extra charges i had that truck for about 3 1/2 hrs i went to Brookfield from davis auto to south royalton vt to davis auto and thats not 63 plus miles Ill check it wth my car nope iam not happy

brenda W. 
Rating:
5.0

Customer did not leave a comment.

Pete F. 
Rating:
4.0

Customer did not leave a comment.

Stacey G. 
Rating:
5.0

Keep smiling!

Gregory W. 
Rating:
3.0

Be more helpful solving the problem. I was charged an extra day's time when the trailer was dropped off a day earlier. Than trying to help I had to go to Uhaul directly to help me.

WARREN M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
4.0

I ordered a 17-ft truck from a specific U-Haul location on the web site. A few days later, I received an email, telling me the truck was available from a different location. When the rental day arrived, I got another email, and in that one, the truck had been downgraded to 15-ft. I know this is not the fault of the rental location, but it still does not make me happy. I should have been offered a discount for the smaller truck.

Mark B. 
Rating:
5.0

Nothing need change as far as I'm concerned

Alexander L. 
No reviews have been submitted for this location.

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