Customer Reviews for DeBoer's Auto Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of DeBoer's Auto Inc

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Timothy M. on

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Omar M. on

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Always friendly! Your hometown location where they get to know you ! I’ve rented here multiple times

Charry V. on

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everything is great

Robert W. on

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Fully satisfied with the rental experience! Bob

steve s. on

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Not very helpful & too big an aditude

Gary S. on

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Lisa Z. on

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Sergio S. on

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Antonio F. on

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Glenn H. on

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I would recommend this only because it is a slow location so they had a truck available on a Saturday morning with no reservation. The truck however was not well maintained. It was clean but had a significant shimmy starting around 45 mph. Upon return, my cost was almost twice that of the previous weekend for the same truck and same round trip; but the attendant could not explain why. Upon receiving my electronic invoice later, I learned I was charged for a second day because I did not know to log it in on an evening return. Attendant never explained that. With virtually everything being capable of being GPS equipped, that would appear unnecessary. Then again, you rent trucks / trailers; maybe I’m setting the bar too high.

BRIAN P. on

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Guy helped me hook up trailer and check the lights!

Joseph S. on

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Your online reservation system indicated my towing combination would be sufficient. When I arrived to pickup the car dolly the system threw red flags and would not allow me to complete the car dolly pickup.

JORDAN H. on

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While making my reservation, I selected the option of wanting to check in with an on-site representative as opposed to using the self-check in option. Despite showing up within the posted business hours, there was no one available to help me. After calling UHaul, I was instructed that I would either have to go to another location or check in using the self help option. While I ultimately chose to keep the same location and check in myself, if this was the only option available to me, I feel that this should have been made clear earlier in the reservation process.

Nicholas L. on

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Wes S. on

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Need to explain all the extra fees included for the contract. The dealer was easy to talk with.. Location was easy to get to .

Dan M. on

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everybody very nice

James H. on

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Dana Z. on

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dan r. on

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Charles L. on

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Frank W. on

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Excellent plus

Albert B. on

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Filled out everything on line for speedy checkout but still had to answer a bunch of questions at office and was also told rental was for 24 hours but the man at the rental place told me I had to return it 5 hours later. No discount was given.

Brendon B. on

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ben n. on

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#caseyneistat

Timmothy B. on

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The guy running the place was awesome

javier s. on

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Include Handtruck and belts

Jose V. on

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John O. on

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Smooth process from pick up to drop off. Thanks again

Mary D. on

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Jonah M. on

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Maggie F. on

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Nothing that I can see. Very nice people at DeBoers.

Kenneth F. on

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Colleen L. on

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Fantastic service and a great experience

Mike W. on

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Hours on the website don't maybe the hours that rentals are processed but we worked through the issues successfully.

kevin k. on

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Jonathan E. on

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Charles M. on

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Justin C. on

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peter f. on

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This is the 3rd time I rented equipment from DeBoer's Auto / U-Haul in Hamburg, NJ. Always helpful and professional. I highly recommend DeBoer's Auto / U-Haul.

James S. on

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Edward S. on

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DeBoer's is great! Thank you!

Jorge M. on

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Great customer service.

Charles L. on

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Glenn R. on

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Dave L. on

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This place is a complete ripoff!!! Stay away!!! This guy fraudulently used my credit card to charge $178.00 after I left. He’s a thief!!! Stay away!!! Do not use Uhaul.

Brian J. on

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Carl Z. on

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dennis c. on

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Very good experience they took very good care of us and when I came back to drop off the dolly the man was very courteous and right there thank you very much

Daniel L. on

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Said we returned equipment at a later time and fraudently charged our credit card. When I called to speak to someone at the facility they advised they could not do anything and I had to contact uhaul. Extremely unprofessional

Tyler C. on

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Stephen R. on

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I never received the moving blankets i ordered

James H. on

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Michael K. on

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Donald b. on

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Process was seamless, GREAT JOB from booking to pickup to dropoff!

Glen D. on

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richard s. on

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Nice touch where they have equipment on the side of the truck if needed. Smooth operation.

Tami D. on

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Janelle L. on

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david v. on

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Fast friendly service, will be sure to use this location again

lisa l. on

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easy to find and easy to use.

Gianfranco D. on

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Jackie B. on

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Mike L. on

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Service was exceptional!!! I would rent here again!

Kristine S. on

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Pricing structure for local is still a bit costly....

Eddy S. on

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DeBoer's runs an outstanding UHaul business! Highly recoomended!

CHRIS K. on

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Jeff N. on

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rafal w. on

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Edward S. on

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Bill runs a great business! Thank you for all your help!

Rene M. on

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Jordan H. on

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Sharon B. on

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Only thing I was not happy about was you charge 19.99 for truck and .89 a mile not bad but you charge tremendous taxes and fees so what should have been about $58 was $70 not exactly what prices where but you get the idea

Richard K. on

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Brian T. on

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They were closed when I dropped off the equipment.

Bob L. on

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Very nice experience.

Jennifer L. on

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Richard A K. on

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Roxanne E. on

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Andrew K. on

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My experience was Great with DeBoer's where I actually rented Trailer. Uhaul gets big 0 from me as I requested in my reservation a different trailer and waited for the location I requested to open to find they had no such Trailer. And later that morning I get an email to PU at a totally different location. If you say something is at a particular location it should be there. I find it a bate and hook tactic and doesn't go over well with me. Based on that part of my experience I will think twice when renting equipment from Uhaul. Luckily Deboer's saved the day.

Michael F. on

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Very Excellent Service.

RAY E. on

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Appreciated the help hooking up the trailer.

Patrick F. on

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Gary G. on

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William W. on

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Richard L. on

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Outstanding customer service. I have used this location 5 times and each time my expectations are exceeded. Class Act *****

Kelly K. on

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Amazing service and so helpful during an extremely stressful move!

KELLY K. on

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Pete H. on

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Venise S. on

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Robert O. on

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Joseph R. on

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The verification process for the getting the truck was incredibly difficult. When I called uhaul to try to fix the issue of obtaining a key for the truck at the location {which was closed} I was greeted by workers who were asleep on the job and couldn't understand what I was saying because they sounded like they just woke up from bed. When I attempted to try to reach someone for help through these workers at uhaul, I was hung on twice! Incredibly unprofessional and I will tell everyone I know to avoid uhaul if at all possible.

Steven K. on

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Cab of truck was dirty. Windshield washers didn't work! Rear steep bumper was covered in snow and ice, ramp didn't work properly in fact in wasn't even locked except for roll up door latch. However like how truck had hand truck and blankets available, that was good!

Thomas M. on

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Place curb blocks to prevent the vehicles from parking beyond the paved parking lot. I had to negotiate snow and sticker bushes to get the key from the locked cargo area.

James G. on

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U-Haul sent me 40 minutes away to pick up a truck for a local move. There is a U-Haul 2 minutes away and they had the same size truck sitting in front of their building all weekend. Since U-Haul charges by the mile - U-Haul ran my bill up unnecessarily. That’s very bad business. I was told a U-Haul representative would call me the day before and I would have addressed this at that time - no call came. Was I scammed by U-Haul?

Daniel E. on

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john p. on

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recieved the van and the cargo area was dirty, the key box outside would not fit the key for the van had to spend 1/2 hr on the phone with U-Haul to find out what to do.

KOSTA P. on

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They forgot to lock The hitch, thankfully it dropped on the ground when we were parked, after we got to our destination. There is no excuse for that.

Carl Z. on

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Jonathan E. on

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Train staff on how to use self pick up and self drop off

Scott V. on

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Nothing