J'aurais été mieux de louer une charette le camion tirait sur la gauche lumière du check ingine allumer. Plus jamais je ne louerais chez vous et je ne vous recommande pas non plus aux montant que ça me coûte normalement j'aurais du avoir un camion impécable
Liliane L.
Customer Reviews for Depanneur JMI
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was fantastic. A few glitches when trying to get the photos sent when getting the truck and returning it but "Donna" from the help line was incredible. She helped me get it done and had one of the best customer service experiences I gave ever had. Very pleased.
Chris S.we had trouble with the app and then had to contact via text, customer service, they suggested using browser, and that did the job
Danny N.This morning I got a call from U-haul office (not my pick up location) from the phone number 514-684-3273 first at 9:39 am to which I requested an extension of keeping the U-haul vehicle until 1400 hours, which she did not agree and asked me to bring the vehicle back for 12 pm. Then at 9:42 am I got a call back from the same number where she told me that I could could return the U-haul vehicle at 1400 hours. Then around 10:30 am I got a call from Depanneur JMI (location from where I rented) to bring the U-haul vehicle back by 12pm, to which I explained him about my earlier conversation with the U-haul agent and agreement to bring the vehicle back at 1400 hours. He said there was no such update on my booking. Then I called back U-haul office at the number 514-684-3273, maybe it was some other girl who answered the phone (not the one who had called me on the morning), so I updated her about my previous conversation with the representative who called me from that number at 9:39 and then at 9:42. The agent with whom I was talking to was very rude, and told me to bring back the truck by 12pm and when I tried to explain her what I was promised earlier, she became more rude and completely ignored me and hung up on me. I called back on the same number and the same ride woman answered the phone, so we asked for a manger. she was even more rude this time and said “there is no manager available, and you are arguing with me†and she hung up the phone again. I was very disappointed with this rude behaviour from U-haul staff at the phone number 514-684-3273. I have always rented vehicles from U-haul, at least 3 times between Jan to May and did not appreciate this behaviour. I would want you to please either call me or email me on what action would the U-haul management take on this action from a very rude employee. Looking forward to hearing from you. Thank you. Rishi Vaswani Cell# 514-994-4019 Email: vaswani.rishi@gmail.com
RISHI V.Easy and fast.
Thinh T.Depanneur JMI was very helpful as an alternate location, since truck was not available at initial location.
MARTIN C.The truck pick-up location had good service, but the U-Haul customer service department has VERY BAD service that I would rate not even 1 star !!!!! I was charged TWICE for the truck rental (one amount in the morning when I picked-up the truck, and then another amount when I brought it back !!!!) And I called U-Haul to get refunded for the morning "deposit", but it's been 4 days now and I STILL have not got refunded yet !!!!! They should ONLY hold the amount when you pick-up the truck, and charge you the "real" amount (with real mileage) after you bring the truck back, NOT both amounts !!!!!! So watch out people, make sure you check your credit card bill !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DANIEL G.The location is a convenience store and the store itself needs a bit of TLC... The U-Haul service was fine.
ERIC L.What you are doing is wrong and needs to be changed. When I picked up the vehicle I was told that the contract has been e-mailed to me and i was not given any paper work. What if I was stopped by the police and needed to prove the vehicle was not stolen? This is the problem you are faced with. You are assuming that everyone has a phone and contract will be on the phone. Well I got news for you: it is NOT a law yet not to have a phone. For 98% of the cases you will have no problem but for the others what you are doing is wrong, and against the law!! Why should you take this risk and be faced with anyone in this percent of people? Until owning a phone is made law and maybe having it surgically implanted to my body one day, I will not be one of the people that is seen constantly staring down to their phone when walking, driving and doing everything else while at the same time tripping over and bumping into things not to mention falling off what they are walking on. What you are doing is NOT yet legal and should be changed!! Otherwise everything else was good.
Bill M.Respond to pricing issue You charged me more than quoted
Pierre S.This location only opens at 10 am, it would be better if it opened earlier
Serge R.the Uhaul App is problematic with finding location. servie received from the owner of the location was obove expectation and warned me about the problems with the uhaul app.
GREGORY S.Do not charge 7$ in credit card fees, especially during a pandemic where moneyc arries COVID!
DOMINIQUE Q.Nothing, customer service was great and truck worked out well for us. Thanks again
Paul P.The owner is very friendly
Mauricio R.Although rep at establishment was pleasant, it was not explained clearly that I would be charged in miles versus kilometers. It is not their fault. However, after calling U-Haul.com to clarify billing, blame was pointed at each other (local vs U-Haul.com). Unfortunately, after losing my job due to covid-19, and having to sell my condo to re-locate, had I known I would be charged in US miles, I would have picked a cheaper alternative. After having a 4-way conference call and 45 mins later. No one was able to find a solution for me. Very disappointed.
Rosina P.Very friendly and professional person at the location
Hamid G.The gentleman at the rental office was great and very efficient. You rent from a small dépanneur but rest assured everything is good. Absolutely no problem getting and returning the truck. I would certain ly recommend this rental place.
CHRISTOPHE B.Service rapide.
MOURAD A.Easy online process. Perfect service. No additional charges.
Sergey U.there was no covid precautions truck was NOT sanitized we were not happy
Paul A.that we can pay with mastercard csh passport the post canana
Patrick B.Really nice guy
samuel M.Despite some challenges with the return of the prior customer, the owner was very proactive in communicating with me and gave excellent service
Terry E.The personnel working at the depanneur was great; very friendly and helpful. However, the u-haul customer service was HORRIBLE. We did not receive any confirmation email the day before our pick up and when calling the customer service line, it would automatically drop the call. When I finally reached a customer service representative named Melissa after 20 mins of wait time, she was VERY rude and condescending and said that she would put me on hold but ended up HANGING UP. The fact that so many others had the same issues just goes to show how poor the customer service level is at U-haul. I will be avoiding renting from you again. Please hire better staff as CSR.
Yidan L.Was supposed to pick up truck at another location. (65 Brunswick). Reserved 31/2 weeks in advance to ensure pickup location. Was never informed location had changed ! Gentleman at new location only called me 30 min in advance to tell me. By that time was on my way to pick up. Cost me $30 cab fare to move to second pickup location. Would appreciate this coming off my bill as a refund
Mark M.I have no complaints. Fast service . Easy to book !
dianne B.Ouverture du contrat sans problème. Remise des clés sans problèmes. Le camion, cependant, était poussiéreux et non propre... clairement pas nettoyé entre chaque client... interessant en temps de Covid... Je ne comprend pas que les camions ne soient pas désinfecté entre chaque location... Remise des cles, et fermeture du contrat 2 heures plus tard (Vendredi 7:30pm). Samedi matin, je me reveille avec 9 appels manqués et voicemails en 20mn.... le premier me demandant de ramener le camion, ceux du milieux me menaçant d'appeler la police, et le dernier s'excusant car la personne venant de réaliser qu'il avait lui même fermer le contrat le soir d'avant et que je n'avais pas le van... J'attend toujours un appel du bureau chef pour comprendre la situation. Merci
Guillaume L.N/A
Wagdi G.yeah, thanks.
ANTONIO P.Owner of business is very professional and pleasant to work with.
Stephen N.The gentleman was very kind and friendly! He even returned called me to return an expensive item that was forgotten in the truck!! F 5 star all the way!!!
ORLANDO S B.Everything went smoothly. The owner was very friendly and called to let me know that the van was available earlier than scheduled.
Loren S.Un retard de 30 minutes nous a valu une journée additionnelle chargé. Nous avons eu un contretemps, nous avions appelé Pour aviser et personne n'attendait cet équipement. Le préposé a tenté d,intervenir auprès de Uhaul sans succès. À+ pour le service à l'établissement mais service très ordinaire de la part de UHaul.
Richard R.The man was EXTREMELY rude and unhelpful. They also charged me $118 for EZ-Fuel even though I returned the truck at the same level as when I got it. I am not a complainer, I have never given a bad review to anyone. I have also only had great experiences with U-Haul in the past. This man was very rude and I will never be dealing with that particular location again.
Stephen G.Amazing, service. Very nice man working.
Matthew L.The rental agent tried to scam me by adding the insurance without my knowledge. When I asked him why the fee are higher than expected, he turned up to be very aggressive to the limit I wanted to call the police. When I said I will complain, he said ok I will remove the insurance. He is a scammer and you shouldn't trust him. Call me for more information Hany 514-756-2447
Hany G.Le propriétaire du dépanneur était très serviable.
yannick H.quand on retourne le camion on doit mettre le gaz au plein comme ca on paye juste prix a cheque fois le client pend le camion il doit le prend avec essence plein .c est equitable
ABDELKRIM Q.All the emails I received are in French only. Montreal is a bilingual city, therefore, your communications with clients should be in both French and English.
Anna-Lena S.Great service, respectful and very patient
CARL M.The snow/ice on the truck was not removed. A few times when stopping the ice slid off in front of truck. had there been a car there it would've certainly gone through the back windshield! ;-)
DESMOND B.J'aie dû deneiger moi même pour acceder a la remorque ensuite incapable d'ouvrir la porte de la remorque il y avait 2 pouces de glace sur le bas de la porte ... En plus la personne responsable de nous remettre la remorque ne parlait pas français.
Nadine G.The couple who runs the store were so helpful! We had sub-zero temperatures so the door of the truck was frozen shut. They found assistance to open it very quickly. Truck was in great shape, all the equipment was in great working order. I would rent from there again, very fast. All my reservation details were in order and they were waiting for me to arrive.
Alaina M.Excellent service- called me to confirm the reservation. Was quick efficient and pleasant to deal with
Jeremy H.Very nice and professional personal.
Radu B.Excellent, quick service. Great experience from beginning to end! Thank you!
NICOLAS V.I love u
WALLACE D.I am very unhappy with the computerization of the process. I do not have data access from my cell phone and therefore could not review the contract and was charged insurance when I specifically had requested no insurance. The establishment could not print out the contract and I could not see the contract because it was emailed to me! It should not be assumed that all clients have internet access from their phones. I would love to recommend the establishment but uhaul did not live up to its obligations.
Sydney R.L'établissement (petit dépanneur) était sale et sombre, j'osais pas toucher à rien! Le propriétaire ne métrisait absolument pas le logiciel de location de U-Haul, j'ai dû attendre 45 minutes pour avoir le camion alors qu'il y avait seulement un client dans le magasin. Le camion était sale aussi, tâche de coke séchés partout, il n'avait pas été lavé depuis un moment! Ce ne représente pas le professionnalisme et la satisfaction auquel je suis habitué avec U-Haul. Très déçu.
martin S.We really like the man who runs this uhaul and his equipment is in fantastic condition. He isn't our closest uhaul place but we go exclusively to him. The van was in such good condition that it made a long move enjoyable.
Jennifer A.