Customer Reviews for Depanneur JMI
(U-Haul Neighborhood Dealer)

234 reviews

4701 Boul Saint-Jean   Dollard-des-Ormeaux, QC H9H2A7

(514) 613-1537

Hours

  • Mon–Sat
    10 am–7:30 pm
  • Sunday
    10 am–6 pm

Services at this Location:

Contact Us

(514) 613-1537

4701 Boul Saint-Jean
Dollard-des-Ormeaux, QC H9H2A7

Services at this Location:

Hours

  • Mon–Sat
    10 am–7:30 pm
  • Sunday
    10 am–6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

JMI made everything so easy, in and out within 15 mins.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

jordan alonso G. 
Rating:
5.0

The van was very slippery in snow due to worn tires probably.

Andre S. 
Rating:
5.0

Customer did not leave a comment.

Daryl B. 
Rating:
1.0

Actually it charged me 24miles more. When I received truck, the guy didn't check mileage with me, Therefore I told myself it is better to take a picture to avoid wrong mileage calculation since he really charge mileage expensive. Once I am back to return the truck, his system records is not same as my picture. I explained to him but he ignored my any explanation. Even I showed him the picture timestamp which shows the morning when I received the truck.

Liqun L. 
Rating:
3.0

Price per miles too expensive!

Sophia J. 
Rating:
4.0

They had the vehicle I needed and was a great alternative to the local U-Haul dealer. Thanks

Raquel N. 
Rating:
5.0

Customer did not leave a comment.

Nestor S. 
Rating:
5.0

He was excellent

Farshad F. 
Rating:
3.0

Person is kind of demanding for things. He mentioned if blankets not folded back and put in back again there was extra charge. Never been told this in any other location. Equipment is definitely not really maintained by location, persons warms if not clean at come back there is a 25$ penalty. Truck handbrake release gets stuck.

ABEL F. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

franco T. 
Rating:
3.0

Why is this new thing with Uhaul where they are charging 25$ for the moving trucks having dust in them. Do you not have people to clean the trucks?

arden C. 
Rating:
3.0

no other choices in the area

Leonard S. 
Rating:
3.0

Great friendly customer service. Nice and easy to deal with. no hassles no complaints

stewart M. 
Rating:
5.0

Fewer demand for photos

tim E. 
Rating:
5.0

If it ain't broke leave it alone.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Andre W. 
Rating:
1.0

dont use the location the agent charges more than you paid

baofeng B. 
Rating:
5.0

Customer did not leave a comment.

TONY F. 
Rating:
5.0

The gentleman that runs this operation is amazing. I wish everyone I met was as nice and knowledgeable as this man. Top marks.

Jean M. 
Rating:
4.0

Awesome

Edwin M. 
Rating:
3.0

The representative was very friendly and professional. The store however, was filthy.

Thomas F. 
Rating:
5.0

Impeccable service and very friendly reception Very happy with service

JocelyneG D. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Rea P. 
Rating:
5.0

Customer did not leave a comment.

Lise L. 
Rating:
5.0

Customer did not leave a comment.

Kamal B. 
Rating:
2.0

Need to improve honesty.

Frantz A. 
Rating:
5.0

Convenient and an easy rental process in place. The information provided was accurate and the pick-up and delivery of the vehicule just as confirmed. The initial requirement was to get hold of the vehicule in Laval, however there was no availability and had to drive to Dollard-des-Ormeaux to pick-up the vehicule. Other then that, great service!

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Maxime B. 
Rating:
5.0

I don't have any right now. Thanks.

Viorel P. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

amritpal S. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
2.0

I didn't feel treated With respect. There was a bump on the vehicle that the guy try to put on me. I will definitely not go back there if I am not force because I don't trust the personnel's.

Frantz A. 
Rating:
2.0

The store was a mess and the cab of the pick up I rented was filthy. Mud and crap all over the doors, seats and center console.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
1.0

The owner of the establishment was very unpleasant complaining a lot because there was no space to park the truck and trailer. Even though I told him that Uhaul had called me and told me that would be the drop off location, he didn't stop complaining to me. He refused to make an inspection with me to check the truck. Uhaul charged me a cleaning fee, but I already took the truck without being clean. They also charged me more for gas because they registered the gas gauge above the real one, even though I have photos to prove it.

Alex C. 
Rating:
5.0

The man who runs this store is a real gem of a person! 11/10

Alexander L. 
Rating:
5.0

everything ran smoothly for us.

Guylaine S. 
Rating:
5.0

Customer did not leave a comment.

Nectarios N. 
Rating:
1.0

The fellow was totally unprofessional. Calling me “my friend”. Not letting me review the rental contract… Imposing a return time of 6:45PM stating he was closing at 7PM (when in fact the rate would have been the same for a 24h period). Being rude and not accommodating. And “renting” unhautorized equipment straps at 5$…

alex C. 
Rating:
4.0

Customer did not leave a comment.

Clément T. 
Rating:
5.0

Good service. Very helpful and obliging.

John W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

michel B. 
Rating:
5.0

Customer did not leave a comment.

pierre B. 
Rating:
5.0

Customer did not leave a comment.

Jean-Christophe I. 
Rating:
3.0

We brought back the truck clean and put back same amount of gasoline there was initially. Had to argue with the guy so he doesn't charge 30$ extra for gas because he said there was a bit missing. Luckily we had pictures as proof

kassandra C. 
Rating:
4.0

I wont rent a van again from Uhaul as it charged me 81 $ for total 20 km driving and moving a double bed. There is 20 $ unexpected extra charge called "charge for returning the van after the openning time of the store", but I returned the van 1 h before the return time in my contract. I emailed them about this problem but no response yet. Before I thought about Uhaul as an affordable and hassle free moving option but not anymore. Be careful with the charges and your contract if you want to use it.

Sanaz S. 
Rating:
3.0

The whole experience was horrible. I received a quote, I picked up my vehicle with an estimate which exceeded both amount of mileage and time and I ended up paying far more. Was unable to do a mobile pickup, had to wait 45 minutes for someone to show up and customer service was not helpful. Overall very disappointing.

Maria V. 
Rating:
4.0

Customer did not leave a comment.

Digmary C. 
Rating:
1.0

Enter exact gasoline amount and verify exactly the amount there is in the car

Giovanni R. 
Rating:
5.0

Staff was amazing

Delaan Joy V. 
Rating:
3.0

Gave the truck I reserved to another client. Wasted 1 hour of my time. They charged me more for the truck compared to the hours used.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

lynn A. 
Rating:
5.0

Very helpful and understanding

Ubendra P. 
Rating:
5.0

Customer did not leave a comment.

Jean T. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

moses C. 
Rating:
5.0

Customer did not leave a comment.

Micheal Y. 
Rating:
5.0

Depanneur JMI provided excellent service. Very satisfied Ed

Edward M. 
Rating:
5.0

Excellent and friendly service!

JosephCarlyle T. 
Rating:
1.0

The gas gauge on this vehicle did not function correctly and resulted in me filling way too much fuel upon the return of the vehicle. I have photographs proving that the gauge didn't move, but U-Haul want nothing to hear about it, they do not care. I spoke to the franchisee owner and U-Haul customer service and they both say the same thing which is that they are not responsible for overfilling the tank. I told them my dispute is not the fill but the defective gauge. I would like someone to call me back. Someone owes me for a half tank!

Derek B. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
3.0

Customer did not leave a comment.

Diya S. 
Rating:
5.0

Customer did not leave a comment.

Mario D. 
Rating:
2.0

Over charge whit no raison and keep adding??

Jeanmark F. 
Rating:
5.0

Customer did not leave a comment.

Michel A. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

The owner of the depanneur was very helpful and polite.

Magdalena R. 
Rating:
5.0

Fast, efficient and friendly; excellent service, thank you, Martin

france L. 
Rating:
4.0

Customer did not leave a comment.

Mitchell F. 
Rating:
4.0

Customer did not leave a comment.

mircea B. 
Rating:
1.0

There were coffee stains in the cockpit. The owner was racist, generalized my birthplace just by my surname( exact words : "are you from UP or Bihar(poorer and crime ridden place in India)?" also told me about the child marriage documentary he saw on BBC about India and used abusive language while describing the things he saw on TV.

Bhupinder Y. 
Rating:
5.0

Customer did not leave a comment.

Ella K. 
Rating:
5.0

Service at counter was excellent

Rich K. 
Rating:
5.0

Free gas

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Xinxiang W. 
Rating:
1.0

the locatio i picked up and dropped off the truck charged me $91.47 and $11.86 in Januaray 29th for the service I didn't use, that's a FRAUD, I advised my mastercard bank about it too, will you refund the amound $91.47 and $11.86 ASAP????

Patrick L. 
Rating:
4.0

Friendly service

DOMINIQUE B. 
Rating:
3.0

Employee was excellent to deal with Only 1 issue was that the windshield washer fluid was frozen in the lines and did not work. Was extremely dangerous driving under those conditions

andre L. 
Rating:
5.0

Customer did not leave a comment.

Jean Marc H. 
Rating:
3.0

No windshield washing fluid. Attendant didn't wear a mask.

Jennifer Y. 
Rating:
4.0

Customer did not leave a comment.

Jean Marc H. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Jamal W. 
Rating:
4.0

Customer did not leave a comment.

ralph T. 
Rating:
5.0

I will say the renting of the truck went well, I did that by phone and when we went to pick it up were helped over an ubove. Our experience with the storage unit however was another matter, the location on Brunswick lost/gave away our reservation and we ended being stuck outside in the snow having to rent a smaller unit.(luckily everything fit just! No room for anything else) I called the manager and was told the system isn't working properly.... well that is not our fault fix your service so you don't have that complete mess that happened. I wasn't given any help or special pricing just said we could go to another location! Excuse me you gave away our reservation you fix it and make it right, don't send us somewhere else that is not convenient for your costumers! Not impressed with Uhaul storage, what is worse is when i rented the truck i reserved the storage at the same time to make this smooth and facilitate our needs. So maybe Uhaul should just stick with trucks they seems good with that.

Eileen L. 
Rating:
4.0

Customer did not leave a comment.

Dominique B. 
Rating:
3.0

Was told the charge was one number and was charged higher on the credit card.

massimiliano F. 
Rating:
5.0

Customer did not leave a comment.

farrokh K. 
Rating:
2.0

Truck rental was dirty. And check engine light was on and made weird noises.

Paulina D. 
Rating:
3.0

The main reason I would recommend this location is because of the service of the u-haul representative. He was so kind and a real pleasure to deal with.

Christopher D. 
Rating:
4.0

I had reserved a furniture dolly more than 2 weeks prior and the agent at this location said that he doesn't have one. I had to go to 65 Brunswick Ave. to pick one up. The rest was okay.

Pietro N. 
Rating:
1.0

Be more transparent. e.g. I was told cargo van only available at 10am but needed one for 9am so had to cancel plans, then when I got there cargo van available had no functioning turning signals in rear, I had no choice but to take it as plans would have been costly to change again. Still was charged full price for van.

John Paul H. 
Rating:
5.0

The service was impeccable

jean C. 
Rating:
3.0

The auto pick up process is not clear. The email should be clearer and more explicit. I lost 1 1/2 hours because of this

Andre H. 
Rating:
3.0

Person in the counter is polite and effective. Good Service. However the unit is dirty and it has no maintenance, STOP lights do not work, it is a risk ,neither the flashing lights.

arturo M. 
No reviews have been submitted for this location.

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