Customer Reviews for Depanneur JMI
(U-Haul Neighborhood Dealer)

129 reviews

4701 Boul Saint-Jean   Dollard-des-Ormeaux, QC H9H2A7

(514) 613-1537

Location Hours

  • Mon-Sat: 10 am - 7:30 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(514) 613-1537

4701 Boul Saint-Jean
Dollard-des-Ormeaux, QC H9H2A7

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7:30 pm
  • Sun: 10 am - 6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The man who served me has excelled customer service. He is great and I will return here because the process was smooth and he was very kind

KARISA-HANNAH C. 
Rating:
5.0

Customer did not leave a comment.

xiaojie L. 
Rating:
4.0

good too due businesses with

Pawel K. 
Rating:
5.0

Customer did not leave a comment.

Olufunmilayo Ruf F. 
Rating:
5.0

Everything is fine.

Bernard w s S. 
Rating:
5.0

Customer did not leave a comment.

Richard Charles T. 
Rating:
5.0

Customer did not leave a comment.

Adil B. 
Rating:
5.0

Customer did not leave a comment.

EMIL D. 
Rating:
1.0

I will call the Uhaul customer service this Monday. Worst experience in the last days. As I talked with the Uhaul agent when I reserved the truck for not adding anything else, only the truck and I saw in the bill some extra fee about insurance or something similar. Also the truck was completed of oil in the back and the ramp, I couldn't see when I took the truck, if I knew that I didn't take, I waste time to clean that instead to concentrate me in my moving out and scare on my friends to felt because the floor was sleepy. I took pictures and I can send to you if you have any question.

giancarlo P. 
Rating:
5.0

Pick up location was great, close to me and man very nice and helpful.

linda L. 
Rating:
3.0

Equipment was clean but drive was awful.

Kamal Jeet P. 
Rating:
5.0

Good customers service

Kajan K. 
Rating:
2.0

This is a dirty, visually ugly depanneur. It's a very poor representation for Uhaul.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

jian W. 
Rating:
5.0

Customer did not leave a comment.

François R. 
Rating:
5.0

Customer did not leave a comment.

raquel W. 
Rating:
5.0

Some issues with information on website, ie - mixing of km and miles, some inconsistencies, confusion. I had difficulty scanning my license. Owner of JMI was extremely helpful, courteous, available for questions and very patient. The process was smooth and uncomplicated. Cargo van was perfect for the job and reliable. Overall very happy with the experience.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

mohaid A. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
1.0

First while calling for reservation, I asked for a small van because I needed to move a motorcycle. The lady on the phone sold me 15ft truck saying it was better as it has a ramp. I was pretty sure it was too high, she told me it would be ok. It was not. When I arrived to took the truck I emmit doubts but the guy told me it would be fine. I took the truck drove it for 17 miles tried to put the bike in by myself and of course was too high. When bringing back the truck litterally 20 min later, the guy close his shop at 18h that was supposed to be open until 22.30... never answered the phone and then I had to drop the keys in the box and left with no means to move my bike... Then he charged me 97$ for no service at all...It is my second major disapointment with uhaul in a month. I am livid and I will stay away from Uhaul forever.

Matthieu G. 
Rating:
5.0

The service from start to end was excellent with this rental location. The man was very friendly and helpful and made the experience wonderful.

NINA M. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
3.0

My complaint is that when I returned the truck I had filled the gas tank to the same amount as when I got the truck in the first place. After returning the truck after hours using the key drop off, I was later notified that I did not fill the gas enough and would be charged for it. I brought it back with the gas gauge reading the same as when I left! I will not be using U-Haul in the future.

ROBERTO JR D. 
Rating:
3.0

Your website needs a little updating to make the location easier to find. Once I found it the owner was very helpful.

Edward J H. 
Rating:
4.0

Customer did not leave a comment.

Jocelyne S. 
Rating:
1.0

I had to wait for one hour and a half to get the truck that I reserved. The door latching was damaged and went loose while driving and the ramp fell down. The truck roof leaks as well. I have a video and pictures. Very unprofessional, I was extremely shocked by the the very bad condition of the truck and even the uhaul customer service refused to offer help over the phone and acted so irresponsible. Never Uhaul again.

HUSSAM E. 
Rating:
3.0

Customer did not leave a comment.

Luis Alberto A. 
Rating:
2.0

J'aurais été mieux de louer une charette le camion tirait sur la gauche lumière du check ingine allumer. Plus jamais je ne louerais chez vous et je ne vous recommande pas non plus aux montant que ça me coûte normalement j'aurais du avoir un camion impécable

Liliane L. 
Rating:
4.0

Truck was fantastic. A few glitches when trying to get the photos sent when getting the truck and returning it but "Donna" from the help line was incredible. She helped me get it done and had one of the best customer service experiences I gave ever had. Very pleased.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Rita V. 
Rating:
5.0

Customer did not leave a comment.

Amr A. 
Rating:
5.0

we had trouble with the app and then had to contact via text, customer service, they suggested using browser, and that did the job

Danny N. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

This morning I got a call from U-haul office (not my pick up location) from the phone number 514-684-3273 first at 9:39 am to which I requested an extension of keeping the U-haul vehicle until 1400 hours, which she did not agree and asked me to bring the vehicle back for 12 pm. Then at 9:42 am I got a call back from the same number where she told me that I could could return the U-haul vehicle at 1400 hours. Then around 10:30 am I got a call from Depanneur JMI (location from where I rented) to bring the U-haul vehicle back by 12pm, to which I explained him about my earlier conversation with the U-haul agent and agreement to bring the vehicle back at 1400 hours. He said there was no such update on my booking. Then I called back U-haul office at the number 514-684-3273, maybe it was some other girl who answered the phone (not the one who had called me on the morning), so I updated her about my previous conversation with the representative who called me from that number at 9:39 and then at 9:42. The agent with whom I was talking to was very rude, and told me to bring back the truck by 12pm and when I tried to explain her what I was promised earlier, she became more rude and completely ignored me and hung up on me. I called back on the same number and the same ride woman answered the phone, so we asked for a manger. she was even more rude this time and said “there is no manager available, and you are arguing with me” and she hung up the phone again. I was very disappointed with this rude behaviour from U-haul staff at the phone number 514-684-3273. I have always rented vehicles from U-haul, at least 3 times between Jan to May and did not appreciate this behaviour. I would want you to please either call me or email me on what action would the U-haul management take on this action from a very rude employee. Looking forward to hearing from you. Thank you. Rishi Vaswani Cell# 514-994-4019 Email: vaswani.rishi@gmail.com

RISHI V. 
Rating:
5.0

Easy and fast.

Thinh T. 
Rating:
5.0

Depanneur JMI was very helpful as an alternate location, since truck was not available at initial location.

MARTIN C. 
Rating:
3.0

The truck pick-up location had good service, but the U-Haul customer service department has VERY BAD service that I would rate not even 1 star !!!!! I was charged TWICE for the truck rental (one amount in the morning when I picked-up the truck, and then another amount when I brought it back !!!!) And I called U-Haul to get refunded for the morning "deposit", but it's been 4 days now and I STILL have not got refunded yet !!!!! They should ONLY hold the amount when you pick-up the truck, and charge you the "real" amount (with real mileage) after you bring the truck back, NOT both amounts !!!!!! So watch out people, make sure you check your credit card bill !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

FRANCE B. 
Rating:
4.0

The location is a convenience store and the store itself needs a bit of TLC... The U-Haul service was fine.

ERIC L. 
Rating:
3.0

What you are doing is wrong and needs to be changed. When I picked up the vehicle I was told that the contract has been e-mailed to me and i was not given any paper work. What if I was stopped by the police and needed to prove the vehicle was not stolen? This is the problem you are faced with. You are assuming that everyone has a phone and contract will be on the phone. Well I got news for you: it is NOT a law yet not to have a phone. For 98% of the cases you will have no problem but for the others what you are doing is wrong, and against the law!! Why should you take this risk and be faced with anyone in this percent of people? Until owning a phone is made law and maybe having it surgically implanted to my body one day, I will not be one of the people that is seen constantly staring down to their phone when walking, driving and doing everything else while at the same time tripping over and bumping into things not to mention falling off what they are walking on. What you are doing is NOT yet legal and should be changed!! Otherwise everything else was good.

Bill M. 
Rating:
4.0

Customer did not leave a comment.

Salvatore M. 
Rating:
4.0

Respond to pricing issue You charged me more than quoted

Pierre S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
3.0

This location only opens at 10 am, it would be better if it opened earlier

Serge R. 
Rating:
4.0

Customer did not leave a comment.

Frederic A. 
Rating:
5.0

Customer did not leave a comment.

Patricia Y. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED LOTFY A. 
Rating:
5.0

the Uhaul App is problematic with finding location. servie received from the owner of the location was obove expectation and warned me about the problems with the uhaul app.

GREGORY S. 
Rating:
3.0

Do not charge 7$ in credit card fees, especially during a pandemic where moneyc arries COVID!

DOMINIQUE Q. 
Rating:
5.0

Customer did not leave a comment.

Mohamed B. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Rivosambatra Nel A. 
Rating:
5.0

Nothing, customer service was great and truck worked out well for us. Thanks again

Paul P. 
Rating:
5.0

The owner is very friendly

Mauricio R. 
Rating:
1.0

Although rep at establishment was pleasant, it was not explained clearly that I would be charged in miles versus kilometers. It is not their fault. However, after calling U-Haul.com to clarify billing, blame was pointed at each other (local vs U-Haul.com). Unfortunately, after losing my job due to covid-19, and having to sell my condo to re-locate, had I known I would be charged in US miles, I would have picked a cheaper alternative. After having a 4-way conference call and 45 mins later. No one was able to find a solution for me. Very disappointed.

Rosina P. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

Rajendra P. 
Rating:
5.0

Very friendly and professional person at the location

Hamid G. 
Rating:
4.0

The gentleman at the rental office was great and very efficient. You rent from a small dépanneur but rest assured everything is good. Absolutely no problem getting and returning the truck. I would certain ly recommend this rental place.

CHRISTOPHE B. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Service rapide.

MOURAD A. 
Rating:
5.0

Easy online process. Perfect service. No additional charges.

Sergey U. 
Rating:
3.0

Customer did not leave a comment.

SYLVAIN H. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
2.0

there was no covid precautions truck was NOT sanitized we were not happy

Paul A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
3.0

that we can pay with mastercard csh passport the post canana

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

claudine G. 
Rating:
5.0

Customer did not leave a comment.

costin C. 
Rating:
5.0

Customer did not leave a comment.

ALEX N. 
Rating:
5.0

Customer did not leave a comment.

Piyush S. 
Rating:
5.0

Really nice guy

samuel M. 
Rating:
5.0

Customer did not leave a comment.

tony G. 
Rating:
5.0

Despite some challenges with the return of the prior customer, the owner was very proactive in communicating with me and gave excellent service

Terry E. 
Rating:
5.0

Customer did not leave a comment.

Michel C. 
Rating:
5.0

The personnel working at the depanneur was great; very friendly and helpful. However, the u-haul customer service was HORRIBLE. We did not receive any confirmation email the day before our pick up and when calling the customer service line, it would automatically drop the call. When I finally reached a customer service representative named Melissa after 20 mins of wait time, she was VERY rude and condescending and said that she would put me on hold but ended up HANGING UP. The fact that so many others had the same issues just goes to show how poor the customer service level is at U-haul. I will be avoiding renting from you again. Please hire better staff as CSR.

Yidan L. 
Rating:
3.0

Was supposed to pick up truck at another location. (65 Brunswick). Reserved 31/2 weeks in advance to ensure pickup location. Was never informed location had changed ! Gentleman at new location only called me 30 min in advance to tell me. By that time was on my way to pick up. Cost me $30 cab fare to move to second pickup location. Would appreciate this coming off my bill as a refund

Mark M. 
Rating:
3.0

Customer did not leave a comment.

colette N. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

I have no complaints. Fast service . Easy to book !

dianne B. 
Rating:
5.0

Customer did not leave a comment.

DEEPAK B. 
Rating:
1.0

Ouverture du contrat sans problème. Remise des clés sans problèmes. Le camion, cependant, était poussiéreux et non propre... clairement pas nettoyé entre chaque client... interessant en temps de Covid... Je ne comprend pas que les camions ne soient pas désinfecté entre chaque location... Remise des cles, et fermeture du contrat 2 heures plus tard (Vendredi 7:30pm). Samedi matin, je me reveille avec 9 appels manqués et voicemails en 20mn.... le premier me demandant de ramener le camion, ceux du milieux me menaçant d'appeler la police, et le dernier s'excusant car la personne venant de réaliser qu'il avait lui même fermer le contrat le soir d'avant et que je n'avais pas le van... J'attend toujours un appel du bureau chef pour comprendre la situation. Merci

Guillaume L. 
Rating:
5.0

N/A

Wagdi G. 
Rating:
5.0

yeah, thanks.

ANTONIO P. 
Rating:
4.0

Owner of business is very professional and pleasant to work with.

Stephen N. 
Rating:
5.0

The gentleman was very kind and friendly! He even returned called me to return an expensive item that was forgotten in the truck!! F 5 star all the way!!!

ORLANDO S B. 
Rating:
5.0

Everything went smoothly. The owner was very friendly and called to let me know that the van was available earlier than scheduled.

Loren S. 
Rating:
5.0

Un retard de 30 minutes nous a valu une journée additionnelle chargé. Nous avons eu un contretemps, nous avions appelé Pour aviser et personne n'attendait cet équipement. Le préposé a tenté d,intervenir auprès de Uhaul sans succès. À+ pour le service à l'établissement mais service très ordinaire de la part de UHaul.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Svetlana B. 
Rating:
5.0

Customer did not leave a comment.

JEANPIERRE I. 
Rating:
1.0

The man was EXTREMELY rude and unhelpful. They also charged me $118 for EZ-Fuel even though I returned the truck at the same level as when I got it. I am not a complainer, I have never given a bad review to anyone. I have also only had great experiences with U-Haul in the past. This man was very rude and I will never be dealing with that particular location again.

Stephen G. 
Rating:
5.0

Amazing, service. Very nice man working.

Matthew L. 
Rating:
1.0

The rental agent tried to scam me by adding the insurance without my knowledge. When I asked him why the fee are higher than expected, he turned up to be very aggressive to the limit I wanted to call the police. When I said I will complain, he said ok I will remove the insurance. He is a scammer and you shouldn't trust him. Call me for more information Hany 514-756-2447

Hany G. 
Rating:
5.0

Le propriétaire du dépanneur était très serviable.

yannick H. 
Rating:
1.0

quand on retourne le camion on doit mettre le gaz au plein comme ca on paye juste prix a cheque fois le client pend le camion il doit le prend avec essence plein .c est equitable

ABDELKRIM Q. 
Rating:
5.0

Customer did not leave a comment.

MINA D. 
Rating:
3.0

All the emails I received are in French only. Montreal is a bilingual city, therefore, your communications with clients should be in both French and English.

Anna-Lena S. 
Rating:
5.0

Customer did not leave a comment.

Gerard B. 
No reviews have been submitted for this location.

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