Customer did not leave a comment.CONNIE K.
Customer Reviews for Determan Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Forrest G.
Customer did not leave a comment.Christena B.
No improvements. Very nice guy and did all he could to resolve the situation with the missing second dolly that we ordered but didn't get at the pickup location because that guy didn't put in the system that he didn't have it available, so it was still on our order.Holly N.
Customer did not leave a comment.Michael P. | Overall Experience
Customer did not leave a comment.wendy W.
Customer did not leave a comment.William P.
Customer did not leave a comment.Michele B.
Keep up the great work!Cathleen S.
Friendly and knowledgeableAndrew T.
Friendly and efficientRichard M.
Everything went fineDANNY W.
Customer did not leave a comment.Claudio C.
When contacted I was not told that this would require a app to pick up my equipment as the business would be closed. I was dropped off by a taxi driver in the middle of nowhere and the app didn't allow me to pick up the equipment. I had to get in touch with the regional supervisor in order to check out the equipment and use their dropbox. I would not use this location due to the complications I experienced.greg R.
they were friendly and removed the truck from service so it could be repairedJoanne R.
Customer did not leave a comment.Steven S.
Lower rates for one way. The price was crazy and I didn't need the truck that long!!GWEN S.
The people in the office had a tough time with the reservation.Judy R.
Good customer service. Very nice people.tera lynn b. | Reservation
Customer did not leave a comment.Mark Y.
Customer did not leave a comment.Nubia G.
Rudest people I have ever dealt with.... called me the day before truck was due harassing for it to be turned in early. Had issues with charges and when I called to try to resolve guy tells meâ€œ well that's what you get!â€ Worst experience ever will not be using U-Haul for any future moves because of this experience and will definitely not recommend.celia A.
Customer did not leave a comment.Stephen W.
I was told to sign that the truck was clean, there was a large spill in the cab. The truck had a very bad pull to the right, unsafe. The left side mirror was so loose it kept moving out of position, again unsafe. I owned and operated a large tri axle dump truck, this truck would have been red tagged and towed, you need to check and maintain your equipment better.peter T.
Place looks pretty sketchy and needs some major updating. Customer service was very lacking as well.Rutherford R.
Customer did not leave a comment.Stasha H.
Customer did not leave a comment.Steve N.
Reps need to be more familiar with computer system.Robert H.
Customer did not leave a comment.James R.
Did not get a dolly like i had requested. I had to rent another one from a difrent location.Carlos E.
Customer did not leave a comment.Lori R.
Customer did not leave a comment.LORIE P.
Customer did not leave a comment.MIke S.
We wanted to drop it off at our regular location on Virginia StreetBruce S.
Old smelly equipment (truck) isn't something I'm likely to recommend...additionally my A/T was not available and your dispatch personal did nothing until a manager at another location traveled to another city to bring one back...absolutely unacceptable customer service and inventory management!!!Wm P.
Customer did not leave a comment.Leo V.
Owners was super friendly and helpful.GODARD BAND TRACE F. | Overall Experience
Customer did not leave a comment.Emily R.
Not trying to be rude but..... the location was a little run down. No real markings of the place being open or closed. The location looked like, well lets just say it did not look to be a place of business. However, I am sure the owner is a very polite person even though I did not see them.Christopher M.
Customer did not leave a comment.Harold E.
Customer did not leave a comment.EDWARD W.
It's a bit out of the way and a little hard to find. Maybe explicit directions can be emailed to the customer? Google Maps took us close but not all the way, we we're lucky to visually spot it. Maybe they can have a sign the few blocks away where Maps took us telling how to reach the office from there.Mauro W.
Customer did not leave a comment.Pam S.
Customer did not leave a comment.Daniel S.
Thank you I was very pleased with the serviceMaria P. | Overall Experience
Pleasant and helpful service. Hours were from 9-3. Just not convenient at all.JERRY A.
Customer did not leave a comment.Augustine L.
This is the Best Dealer in Roswell, NM. They made my rental experience so easy!Don D.
Great, thank you!Conrad H.
Customer did not leave a comment.Hans B.
Everything was good. No improvement neededDaniel P.
Customer did not leave a comment.Laura B.
the person on the phone did not give us very good directions it took us over an hour to find the place we had a gps and my phone also I had to call back 3 timesRICK P.
Customer did not leave a comment.Steve c N.
Customer did not leave a comment.Suzanne C.
Customer did not leave a comment.Alena B.
Customer did not leave a comment.alfred B.
Very rude to myself...don't bite the hand that feeds youaugustine G.
Customer did not leave a comment.justin J.
Customer did not leave a comment.Robert L.
The service at this location was great customer service was notified of health emergency and that the only equipment used was truck and I was suppose to pay only 3 days on truck and at the last minute customer service screwed me and still had to pay a lot for equipment not usedElsa N.
Very helpful people, and sincerely nice and friendly. I appreciate the kindness, helpfulness and will attempt to use a truck from this particular uhaul dealer again!BERNADETTE S.
Customer did not leave a comment.Penny M.
This location was and has been by far The Best UHAUL location we've ever dealt with!!! The personnel at Determan were beyond helpful. If we ever have a need for either storage or another rental, this will be the one place we go.Monica R.
Customer did not leave a comment.brooks N.
Customer did not leave a comment.ROBERT B.
The truck was brand new ans very clean. The air conditioner went out 2 hours into our mice from New Mexico to California the Mohave desert at night was still too much. I am still recovering from heat exhaustion. I also called the customer service also try roadside service never got a reply back I believe I should get some sort of a discount haven't been contacted by them since my phone number is 575-910-1243 please give me a call if you want to talk about this matter any further I will never trust uhaul again. thank youSilvia M.
Drivers door did not work had to use passenger door to enter and exit-wind noise in cabin so loud could not hear other person in cabin-windshield wiper were marginal at best- air conditioner worked on high or not at allByron B.
This location solved all the problems from the 1st location.Steven S.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Rick S.
The location was difficult to find.Andrea M.
Perfect experience!Marvalee D.
Watch the Davis family to learn how to process a transaction more quickly, The location is not easily found. I have lived in Roswell for 17 years but did not know of its existence.Lewis T.
Customer did not leave a comment.richard T.
Its a small location with no boxes.COREY W.
the people that i delt with whent out of their way to help me and i thank them for it and u-haul for haveing them.Nicholas M.
Dropped off - no one at work - called and got information to drop offPaul H.
Customer did not leave a comment.Alicia R.
Customer did not leave a comment.james C.
These are older gentlemen. they are a little slow on the computer, but very friendly and pleasant. Nice people who care about othersdavid B.
Customer did not leave a comment.Matthew F.
Customer did not leave a comment.james P.
Location hard to get too and truck had one reverse light off got a warning from Hobbs police department.ADRIAN L.
Customer did not leave a comment.BARBARA B.
Nothing all was well with meESTHER G.
horrible location nothing but a big mud pit....Laura H.
Determan Mini Storage goes above and beyond to be helpful. I had to have the Uhaul an extra day. They were at my house to help me unload furniture and return the truck for when I arrived. It was a very nice experience.MARSHA E.
Customer did not leave a comment.RICK B.
Put signs off of College Avenue stating U-Haul drop off with an arrow. Determans is difficult to find.HERMAN H.
I can't say whether I would recommend this location, if they are responsible for maintaining equipment, then I would say, NO. The driver door was not aligned, Our trip from Roswell to Omaha was very noisy. The rubber strip around the front window came lose, we had to buy duct tape to secure it back into place. We had to add antifreeze. The middle console didn't have a release so we couldn't use it, and the passenger seat belt was under the seat, it was difficult to get it back to the top to be used. The front window had not been cleaned, the inside cab didn't appear to have been cleaned. Something that could be improved on in future trucks is to increase the cab space. the seat backs don't recline, worse than on a plane. I didn't shop around for other rental business before renting with U-haul, next time I will.David S.
Customer did not leave a comment.Jonathan P.
Customer did not leave a comment.Gabrielle W.
Tony was very helpful!BRUCE E.
Customer did not leave a comment.Charles S.
None. All was very good.ROSEMARY S.
A little hard to find but telephone call from drop off personnel and signage got me there.EARL H.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Jill R.
THIS IS THE GREATEST BUNCH OF GUYS U HAVE EVER DONE BUSINESS WITH. I WILL ALWAYS USE THEM IN THE FUTURE.DON D.
the first trailer we picked up on Wed 20th was fine on friday 22nd my husband picked up the second and all tires were in desperate need of replacement. then he was sent all the way accross town to get them changed when he had to be on the road for a 7 hour trip. im my opinion your equiptment should be ready to go when we drive off your lot. I am very dissapointed.MELISSA H.
Customer did not leave a comment.Aaron F.
I had to pick up the vehicle transport at another u haul location. This was never clear at the moment I ordered everything. After this misunderstanding was cleared up everything ran smooth but it was not clear to me or the u haul locations what was going on till time of pick up. After the matter was cleared the u haul agents were extremely helpful and courteous.CARMEN V.
The dealer had difficulty with the web site. It took about an hour to complete the rental. I don't know if it was them or the website. Otherwise, the trailer was clean and in excellent running order. It towed well, backed easily and was easy to load. I have one more load to haul and will definitely rent from UHaul again.michael M.