Customer Reviews for DF6 LLC
(U-Haul Neighborhood Dealer)

172 reviews

1533 Bear Creek Pike   Columbia, TN 38401

(931) 388-3135

Location Hours

  • Mon-Thur: 7 am - 8 pm
  • Fri-Sat: 7 am - 8:30 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(931) 388-3135

1533 Bear Creek Pike
Columbia, TN 38401

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 8 pm
  • Fri-Sat: 7 am - 8:30 pm
  • Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Send them elsewhere , this is a convenient store location. Every time some one approaches the counter the rental process stops and you are placed on the back burner ... there is no knowledge of pricing , drop off location or any paperwork of any kind ... you are left totally in the dark on all matters concerning the rental

Randy H. 
Rating:
3.0

The drop off location could've been better organize out in the parking lot

Steven S. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Natalie L. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Was unable to print contract for me sign. I signed an index card with my contact number on it.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

I tried to use online checkin and it did not work. Had to fill out everything with the customer service rep when I arrived, took about 20 mins to get through the process. The key was not available and a manager had to be called, waited another 20 minutes, then the manager showed and the key was delivered. The vehicle smelled of cigarette smoke and was unpleasant to drive across two states. Would not recommend this location to anyone.

Jennifer I. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
4.0

Everything went great with the rental. We were back in time and when we turned it in we couldn't get our receipt the lady told us the computers were down. Besides that we had good experience

Frank S. 
Rating:
3.0

Customer did not leave a comment.

Ricky K. 
Rating:
5.0

Customer did not leave a comment.

CLINT E. 
Rating:
5.0

Nothing. Great service

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

DANA S. 
Rating:
5.0

I didnt see any vehicles there. A few pick up trucks wouldn't hurt

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

ALLEN P. 
Rating:
3.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

Very nice and helpful people there.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
1.0

I was scheduled for a 6:30 truck share mobile pick up and the truck was not ready. I had to wait until 8 until they opened

tim J. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Nothing. Great service

Richard S. 
Rating:
2.0

I was very disappointed to show up and find out they were not doing any rentals due to computer issues. I wish someone would have called ahead of time. That being said, Lee was working that day and she went above and beyond to get me a truck. I really appreciated all her effort.

Danielle M. 
Rating:
3.0

Customer did not leave a comment.

Elliot S. 
Rating:
5.0

Customer did not leave a comment.

Phil N. 
Rating:
1.0

All info indicates this place closes at 8 on Mondays. Was told by the girl behind the counter that store closes at 8pm but uhaul services stop at 7 and that my return would be processed Tuesday. The attendant was rude and condescending.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
3.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Melinda was courteous and professional!!

Rodney T. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
1.0

Close this location! One person working the gas station/uhaul combo who struggled with the computer and balancing it all. Overall poor customer service. Equipment was scattered around with no real help. Charged me for a second day when I returned within hours.

Shelli T. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
3.0

I have been waiting on uhaul to call me since last Friday now going on 5 days. I have complaints and need a call back.

Trisha S. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

Very good service

Mathew F. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
4.0

Owner needs more help. Only one overworked employee there taking care of large multi-function site .. gas, store, U-haul.

Stuart S. 
Rating:
5.0

Overall amazing service and super friendly customer service at drop off

SAMUEL F. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Preston D. 
Rating:
5.0

Customer did not leave a comment.

kel M. 
Rating:
5.0

Customer did not leave a comment.

juan A. 
Rating:
4.0

Customer did not leave a comment.

Manuel P. 
Rating:
5.0

Your crew did an awesome job thank you

juan A. 
Rating:
3.0

What more can you ask for? U-Haul has a huge market share when it comes to moving truck rental, and that's what your after, am I right? I do appreciate the 24/7 truck share program, it's genius! And in this rental case, I requested a 20' truck, instead I received a 26' behemoth. It worked out fine.

Sean F. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
3.0

They ask for a deposit when you payi with cash that you don't get back. That's crazy

Delvin O. 
Rating:
5.0

Very helpful

David G. 
Rating:
5.0

Hillary, the representative at the U Haul location at 1533 Bear Creek Pike, Columbia, TN was very knowledgeable, pleasant and courteous. Very efficient and professional.

Bruce B. 
Rating:
5.0

very satisfied with everything

jerry S. 
Rating:
5.0

Close to the highway so very convenient and prompt check in and check out. Can not ask for better service.

LUc R. 
Rating:
3.0

Was missing clear info that pick up will be in Columbia instead of Spring Hill. So I have lost ca 45min total after I have discovered that original location was not this one where truck was waiting

Michal G. 
Rating:
2.0

The person told me to park the vehicle out front and give her the key and that was it - no verification of miles, fuel level, equipment, and no receipt. Seemed very unprofessional to me.

Jeffery T. 
Rating:
5.0

Very good service!

Jennifer B. 
Rating:
4.0

The app is terribly slow and now very customer friendly.

Jeffery W. 
Rating:
4.0

There was no sign of U-Haul accessories to purchase. I needed a converter plug from a round plug from my truck to a flat plug for the U-Haul trailer. I had to drive to another U-Haul store to purchase a converter plug. Great location easy access to Interstate 65.

Don W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

craig R. 
Rating:
3.0

Customer did not leave a comment.

Claude C. 
Rating:
3.0

Not an issue with this location, but my reservation was not entered correctly at the corporate level. My pick-up location had to be changed due to equipment availability. The drop-off point was not entered correctly. Great service fixing the issue from the Customer Service team (Jim and the very kind lady I spoke with first).

WILLIAM W. 
Rating:
5.0

Give the employees a computer system that is user friendly!

Michael M. 
Rating:
5.0

The truck only had 1/2 tank of gas when I picked it up but records showed 7/8 full. I pointed out to individual and SH said she would note it. When I turned it in with over 1/2 tank full I was told by new person I ha to return with 7/8 full and she had no record of initial discrepancy.

FREDERICK F. 
Rating:
5.0

Seems good

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Taylor T. 
Rating:
5.0

None

Nicolae P. 
Rating:
5.0

Customer did not leave a comment.

Eva L. 
Rating:
3.0

It was inside a Travel Store USA. Just bizarre experience, but she took care of us.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

rick H. 
Rating:
3.0

Locators convenient but the car trailer I rented was dangerous, we ended up unloading the car from the trailer and driving it which defeats the whole purpose of renting this trailer. When I told the lady not to rent it out again she said she was busy just to make notes on the app.

ROY S. 
Rating:
5.0

all good.

John B. 
Rating:
4.0

The people that I worked with were very courteous, friendly and welcoming, very nice job

Marty H. 
Rating:
5.0

Customer did not leave a comment.

Sidney H. 
Rating:
5.0

Customer did not leave a comment.

Sherie H. 
Rating:
3.0

I have rented U-Hauls many times. However, this time was the worst experience I have ever had in my life. First of all we waited an hour and a half to pick up the U-Haul. Wow waiting I was on hold customer service for 25 minutes. At which time the place closed. U-Haul representative sent me to another location. I must admit the man at the Nashville Highway U-Haul location in Columbia Tennessee was great. But did not have a truck that I can use. Meanwhile, I went back to the original U-Haul location the next day, after having to reschedule my Movers. .When I returned the U-Haul I clearly told the lady that the card they had on file was not the card being used to pay for the U-Haul. I handed her the card that was to be used. Lady told me that I had to refund that she had to process to the original card that was on file. When she process that refund the original card was charged for the entire amount of the U-Haul. After staying on hold for over 30 minutes for customer service to see if I could transfer the amount charged to another card I was told that the department that would handle that had closed. I was also told that department that would handle the transfer of the funds to the correct card would not be open until Monday 7. In the meantime, the card the payment was applied to was over the limit creating and over the limit fee and other pending charges were declined. This incident created multiple problems. I do understand that mistakes happen. However, I had previously call to have the card changed and was told that it could not be changed until the U-Haul was returned and to do it at the time of the return.

Jean D. 
Rating:
5.0

I just wouldn't recommend U-Haul I was told it would be 220 instead I was charged 479 absolute rip off never again will I use U-Haul!

Travis B. 
Rating:
4.0

The pickup experience was THE WORST. You steered me to a location that was closed and who had not left a key for my truck. I had to drive 15 miles to another location. And the truck leaked, all my daughters belongings got wet when it rained. Then you billed me for 6 gallons of gas when I brought it back at the right level.

John C. 
Rating:
2.0

Customer did not leave a comment.

mason G. 
Rating:
3.0

Customer did not leave a comment.

RANDY H. 
Rating:
3.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Great

Timothy K. 
Rating:
1.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
3.0

Customer did not leave a comment.

russell Y. 
Rating:
4.0

Didn't have appliance dolly we ordered.

Sherie H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
3.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
3.0

I was originally supposed to pick the truck up in Spring Hill, they called and told me to pick it up in Columbia instead. This was a minor inconvenience.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
No reviews have been submitted for this location.

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