Customer Reviews for DF6 LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of DF6 LLC

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DAVID K.
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Customer did not leave a comment.

michael T.
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ROBERT B.
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Although hours were posted for someone to be there, the place was closed and the manager could not be reached by phone. We just recorded the mileage on the contract and put it and the key into the drop box

ROOSEVELT C.
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Ernest F.
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Joey O.
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agustin G.
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Jeff M.
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Deborah C.
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WILLIAM N.
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John S.
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thomas F.
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everything went smoothly. Simple and easy check in and on the road in minutes. A++

Scott H.
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The lady was not familiar with the equipment. One of the tires was low when I picked up trailor.

Rodney H.
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Great customer service

Mark R.
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No complaints here. Very friendly staff quick and efficient. A+

PATRICIA M.
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Great customer service 👍

robert S.
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Robert S.
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Claudio T.
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Desiree H.
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Phillip L.
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Cammille K.
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Again, a little hard to find as it was a closed down business on the side of a gas station.

RONALD A.
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Charles C.
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Eugene H.
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Wayne provided excellent customer service

James D.
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Loretta G.
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ANGELA K.
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We called before we came. The person answering the phone was short and not very clear so we went up to the location to understand what they had as NO other location for 300 miles in the direction we were trying to go had anything. We were there for over 2hrs and 30mins. I had to call customer service bc the man at the desk was trying to charge me $470 something dollars for a trip we did last year that cost only $200! It was ridiculous! The other gentlemen that the counter attempted to assist and couldn't. He later came outside asking us a few questions while I was on the phone he told us they make commissions On sale so we understood why it was such a process. While I was on the phone with customer service I was transferred to Ronni, from Memphis, who was SO very nice and had us a truck for $114 for two day with 1 month of free storage at any U-Haul at that location. Ronnie told us if there were ANY more issues to call him directly. We proceeded back inside to complete the transaction to find out he was not able to assist us. He informed us that it was not working meanwhile I was on the website trying to complete the transaction on my end. Apparently they Did not have a 15 foot truck that we needed but had a 15 foot Which was going to cost us an additional $75. By this time we were going on three hours and we're very frustrated we told the gentleman that was fine we understood we had a two day rental not including mileage and less we went over 250 miles as well as a free much storage. I received a text message confirming my order when we were about 45 minutes out just fine that we were being charged $.99 a mile on top of the $200 we had just paid. He charge us for 180 miles with a 15 foot truck in town one day no storage. Even better we didn't leave do you have facility until 5:30 PM to find out we needed to have a return the next day by 4:15 PM!!! The whole process was very frustrating I sat on hold with customer service for the rest of the ride the nice gentleman was not able to help me much but said that he hopes that what he did would fix it and that his regional manager would be in touch. Jim the regional manager was very nice and reimbursed us $200! I am grateful that the manager corrected the mistakes and the gym and Customer Service was nice enough to share he said minute what he was supposed to on his end. We went to the same you have storage on Christmas Day Not even eight months ago doing the same exact move for less than $200

ANGELA P.
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Cody M.
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ROBERT L.
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My rental agreement stated the drop-off point was in Lewisburg, TN and when I arrived to call the 800 number listed. I did call after driving to Lewisburg TN as per instructions was told their dealer in Lewisburg did not accept towed equipment and I had to drive to Columbia TN another 25 miles to drop the tow dolly at the Bear Creek facility. I would like to be compensated for the extra time and mileage it required for U Haul's faulty instructions.

Denise S.
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rebecca S.
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Claudia C.
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The lady seemed unprofessional and did not understand the process. She needs more training.

Hanna S.
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Brandon M.
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Customer did not leave a comment.

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