Customer Reviews for Diamond Automotive
(U-Haul Neighborhood Dealer)

9 reviews

614 Moody St   Waltham, MA 02453

(617) 323-6624

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(617) 323-6624

614 Moody St
Waltham, MA 02453

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I've used U-Haul several times in the past and have always had a great experience. However, this time was not so good, for the following reasons: 1) When I called to booked the U-Haul, I asked for a vehicle large enough to fit a queen-sized mattress and confirmed that several times with the representative, but unfortunately it turned out not to be big enough so I am going to have to find another way to transport the mattress. 2) Upon dropping the vehicle off, I tried to follow the link to the website to complete the process, but it would not let me upload my photo of the odometer and gas gauge. 3) I called customer service to work this out and was transferred several times before being placed on hold while I sat in the parking lot waiting for assistance. I eventually gave up and left the vehicle in the lot.

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

NICOLE F. 
Rating:
5.0

They were great and the location is convenient.

ERIN G. 
Rating:
5.0

Customer did not leave a comment.

STAN F. 
Rating:
1.0

DO NOT RENT FROM HERE. The van had trash inside and hadn't been cleaned out when I picked it up. The owner was rude and inattentive. Then they overcharged me by almost 100 more miles than I actually drove.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

TIZIANO F. 
Rating:
1.0

On the pick-up, they tried to charge me for insurance without my permission. Then it took them an hour to remove the $200 charge while I waited. When I finally got the van, it only had half a tank of gas and was FILTHY forcing me to sweep it out before using it. I dropped the van off clean and with a full tank at 4:00 PM. Diamond said they would send my receipt in email. The next morning I'm getting frantic phone calls from Ken, the regional manager telling me I need to drop the van off. Finally, at 12:30 I get my receipt confirming everything. I originally made my reservation for River Street in Waltham, and allowed the home office to redirect me to Moody Street. I will never allow that to happen again. Moody Street is not a reliable location.

Scott K. 
Rating:
4.0

Vehicle choice was slim as this is a partnered pickup location, not a Uhaul branded location. But they had the van I needed! Great staff.

Leigh D. 
Rating:
3.0

I was charged for the wrong amount of miles

Vladislav S. 
No reviews have been submitted for this location.

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