Customer Reviews for Diamond Storage

I made a reservation at the different location. I even got a confirmation from them. But I received a call later from Uhaul dispatch or something. She told me that I have to go to the different location. It's just a few hours from the picking time. And I went to the different location, but the location was closed for lunch time. I had to wait for 30 minutes. And there was no WiFi, I couldn't sign in there. I was so confused. I reserved the time I needed. But I was sent the different location and had to wait. So much for the reservation.

Trudy has been wonderful and very helpful.

They went above and beyond to help me get in and on the road to move my mother-in-law. In all of my past experiences with moving, it has always been a pretty stressful thing, but not this move! From picking up the trailer to dropping it off, I can honestly say Uhaul made my much dreaded moving experience easy. Thank you!

I had to get a truck from here because the El Paso locations let me down after I made my reservation a month and a half ago, they decide to call me the day of to let me know they don't have a truck. Luckily this location had one! They hooked up my car and everything here

All experiences with this storage company were excellent. I would highly recommend this company to anyone looking to store an RV there as we did. Thanks Very Much ! ! !

😀

Your service was excellent hope the next customer has the same experience as we did

lady was very rude

Trudy Shiflett was truly exceptional. She went well beyond what would be considered normal service to get my reservation straightened out and a truck for me when I needed it. I will continue to do business with Trudy because of this extraordinary effort. Thank you Trudy.

No problem with drop off. Staff very helpful

also nice people

Nothing

Excellent service

Trudy, is the super ,she stayed on top of what ever ,I needed and helped me . So was her helper there . Super all the way. I will always go back there and an on my next move here soon I hope. Way to go !!!??

I did early check in to expedite the process but it still took an hour to pick rental up and I was the only customer.

Everything worked out OK.

Make your computer program more easygoing.

Great customer service.

Received excellent customer service.

great return location folks were very nice.

Amazing customer service, very friendly!!!

Trudy was AWESOME!!!

They did a great job on both ends. Very friendly and helpful. Will definitely rent from these sites again.

Could not ask for better.

The staff was always there to help

Nothing. Maggie is very helpful and gets things done.

Mechanically the truck was perfect - engine, steering, braking, were all on spec. When we arrived the office was closed for lunch (we were not told there would be a mid day closing) and there was no porch or shade to wait under (we concluded a bicycle trip). When the 10' truck was brought to us the windshield and headlights were thickly bug covered. The rear view mirrors were so heavily water spotted they became useless at dusk. After I cleaned all these myself, visibility was fine.

Pick-up location was unable to connect the trailer to my truck's electrical system and required me to purchase an adapter. Drop off location questioned the need for adapter and was able to easily connect to my truck. I don't know what the difference was between pick-up and drop off personnel other than it cost me an extra $14.00 for the adapter.

thank you for your help

It took a lot of time to get the truck. It seemed inefficient to sign all of the paperwork in triplicate. The woman working there needs to get more familiar with the equipment (e.g. didn't know the trucks came with their own padlock). It's a new U-Haul center, so maybe it'll get more efficient with time.

There are no refunds for unused mileage, twelve dollars that i will not see.

Very nice friendly helpful people and a true pleasure ...