Im assuming it was the manager that checked me in, but they initially hung up on me when I called in to give them a heads up I would be late. While on-site an employee called about an emergency they needed to attend to. The manager raised his voice over the phone and hung up on them, following that they were extremely rude to me, as well as another group connecting a trailer up at the location. Insults and impatience is what you can expect while going to this location.
jonathen s
Customer Reviews for Discount Mattress Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer needs to have its inside cargo rings repaired. There were only 2 in total. Other than that all was working
Genevieve SPick up location was hard to tell it was a u-haul store, at least at night. It was in the mix of stores with no sign.
Ashton cAlso add some labels to help to find the location.
Vinicius SEasy pick-up and drop-off. Super helpful and friendly customer service.
Allison WGet rid of the narcissist old guy. He needs a girl friend. Not professional at all
Jimmy BLarry was great, very knowledgeable and helpful, would definitely rent here again !!!!
Edward Git wasn't inviting & one of the personnel i correspond with was rude. gave instructions for parking in a rude manner AFTER I had pulled in. information i could have used PRIOR. nothing indicated this ahead of time. the parking lot was tight & hard to get into.
Robert bTruck was empty on gas and mirror on drivers side was broken .
Delbert CStaff was friendly and helpful.
Tonya ELarry was great and extremely helpful. The process was easy, picking up the truck and dropping go it off.
KIMBERLEY FVery helpful and very nice.
Helen PN/A
lillian gI returned my U-Haul with the same amount of gas that I got when I picked it up. They charge me extra for gas and mileage. Would like someone to call me from U-Haul not Larry.
Brian BKeep up the good. Job. Thank
Melvin TGreat customer service.
kent iGreat customer service and professional advice well done 💯
LLEWELLYN AParking lot was small. Attempted to park long truck. Was yelled at by worker outside. Was asked for paperwork and told to have a nice day. No visible signage for large trucks. Not using this location again. Never stepping into this parking lot unless an emergency again. Thanks for giving me a warning to stay away.
Jason BChange nothing it was a great experience I’d give 10 stars if I was able too.
Shawn DThanks Larry !!!
Greg JWonderful service! Everything ready to go! Enjoyed dealing with the owner/counter guy/custodian (all in one).
Daniel MWe had an excellent experience using this location and especially working with Larry. He was very professional and kind.
Terri SGreat service from Larry, as always. Thanks
GREGORY FLarry is awesome. Very easy guy to work with.
JASON HI WAS NOT AWARE THAT I WAS BEING CHARGED A $16.00 SAFE TOW FEE. I WAS NOT GIVEN A COPY OF THE RENTAL CONTRACT AT THE TIME OF PICK-UP AND DID NOT RELIZE THE ADDITIONAL CHARGE UNTIL RECEIVING A COPY OF THE CONTRACT ONLINE. THE LOADING RAMP ON THE DRIVER'S SIDE OF THE TOW DOLLY PULLED COMPLETELY AWAY FROM THE TOW DOLLY. SAFETY PIN DID NOT STOP RAMP FROM SLIDEING FROM THE UNIT. RAMP ALSO FELL FROM DOLLY DURING OFF LOAD OF CAR. THIS WAS REPORTED TO PERSONAL AT THE DROP OFF LOCATION IN FAYETTEVILLE, NC.
GERALD MI keep coming back. Well satisfied.
John BYour remote check in is terrible. The website had to be refreshed multiple times to even log in; photo verification didn't work properly; and even when it was working, it kept having "internal issues" that required resubmission. After 30 minutes of trying, I walked inside the location for assistance and the attendant had me squared away within 5 minutes. He's the only reason I would recommend the location.
COREY GLarry is on point and gets things done! Fixed a mix-up with my reservation and get me on my way!
tom fGreat Customer Satisfaction thank you.
Carter Hgreat customer service.
Jacqueline mLarry was pretty straight forward and great
Christopher C?
Greg JLarry and Will of Discount Mattress Furniture provided excellent UHaul services. I have used them multiple times in the past few months. I even bought furniture from Larry. I highly recommend this business for both UHaul services and furniture.
Todd BLocation was Great! U-Haul Representative Was Great! Getting The Auto Transporter and Returning it Was Seamless!! Will Definitely Refer U-Haul and This Location!
CHRIS TThe guy was very nice and very helpful.
CRYSTAL JExcellent experience. They were friendly and helpful.
Mark SThe employee who checks customers in is one of the most disrespectful people I've dealt with. He talks to customers as if they were five-year-old children and even raises his voice. I could have responded the same way, but I chose to let it go to avoid any unnecessary conflict. Based on the reviews, it seems that many other customers have had similar experiences.
FRANCISCO GLarry was great to work with, made it super easy. Thanks for the excellent service!
Gregory FOwner was working July 4th. All anyone can ask.
John BLarry was a life-saver in getting me a truck after the truck I reserved at another location was not available. Very courteous and flexible to help me meet our immediate moving needs!
ERIC SNothing! Larry is the real deal! Rent from this guy! Keeps his word, which is rare these days. Uhaul is lucky to have him.
John HLarry is great!
Christopher CLarry was extremely helpful to us!
William RWe returned a U-Haul here, got called multiple times to return the vehicle even though we already did. The person I spoke with was quite aggressive and the problem wasn’t even our fault. It was the other U-Haul rental place’s.
duc hEverything went fast and smooth. Customer service was excellent Larry went above and beyond to make sure we had everything we needed. Thanks again.
JESSICA WLarry was great to work with
Jim ELarry at the Mattress store was amazing. He helped me out, he emphasized the importance of human to human interactions and how much easier the rentals are in this manner. He was extremely kind and knowledgeable and I will use this location again, so long as Larry can help me!
COLIN MHe was very rude and hateful. I canceled the card so any additional monies, you can eat. Nope. After the way that jackass spoke to me, I'll go with Ryder next time. PERIOD.
Loretta FStaffer Larry was helpful!
Kerry FLarry was rude, very disrespectful and unprofessional. I would recommend everyone to look elsewhere and would not recommend his services to anyone.
Linda CQuick and easy, great customer service..
KEN CMy experience was horrible. The guy that rented me the truck looked like he was on something he was very hostile and rude. He even slammed his hand on the counter, trying to scare me and there was no luck on the truck worth experience ever. I will never recommend anyone to come to this place and rent a truck you guys need to do better on hiring professionals. This was very unprofessional and he was yelling the whole time.
Evellis CProcess was quick and easy
Sherri MGreat customer service!
Kelvin NJust continue same courteous service I received.
Geneva FI would recommend location owner but not Uhaul itself. U-Haul should not require customers to travel to multiple locations to pick up a truck and auto hauler considering how high I paid in rental fees ($2,600+). Instead of returning equipment to one location, again, U-Haul expected a customer to do U-Haul’s job on delivering equipment to two different locations. Equipment was returned 3 (auto hauler) & 4 days (truck) early AND Uhaul had the audacity to charge me $22 for an after hours return fee for a 24 hour return location m. This issue is not the location owner’s fault but is U-Haul’s fault. U-Haul- get your crap together. The multiple locations & undisclosed addition fee is inexcusable. I may go with a competitor on next week’s trip.
Anna JLarry and his team are awesome! Larry is taking care of business all day and every day.
Todd BOwner is rude. Little space to park trailers. Had to back trailer into tight spot. Owner.did not want to disconnect trailer. I confronted owner about a previous visit when he told my wife (who had trouble backing trailer into a spot) “Do you need to call someone and pay them to back it in for you?” I said you work for UHaul. He said “No I do not. I work for the Lord.”. DO NOT GO HERE.”
JEFFREY TService was great and vehicle/equipment was in great shape. They even helped me hook up the tow dolly.
Patrick SDon’t give the vehicle that was reserved to another person. And have a little customer courtesy.
Linda KOutstanding
MELVIN RGreat customer service
Gary TThe man helping with pickup was very short and snappy with his words, was speaking down about others in the parking lot who weren't moving as quickly in either picking up or dropping off, and was rushing me out of the lot immediately after getting my trailer hooked up. I've not felt rushed to get out of any other location I've used for rentals. When I pulled the trailer out of its parking spot and away from the bushes to check the lights, the man helping yelled that everything looked like it was working and I should go ahead and leave before I could even get out of the truck to confirm. I was out of the lot before even getting a chance to look inside the trailer, and ended up with a trailer that had a very rusted, broken and failing spring assist on the roll-up door, and ultimately resulted in a roadside assistance call.
William TLarry was friendly and very knowledgeable and created an excellent experience! I will use them again for sure
Phillip M