Customer Reviews for Discount Mattress Furniture
(U-Haul Neighborhood Dealer)

Rating:

3.0

Staffer Larry was helpful!

Rating:

1.0

Larry was rude, very disrespectful and unprofessional. I would recommend everyone to look elsewhere and would not recommend his services to anyone.

Rating:

5.0

Quick and easy, great customer service..

Rating:

1.0

My experience was horrible. The guy that rented me the truck looked like he was on something he was very hostile and rude. He even slammed his hand on the counter, trying to scare me and there was no luck on the truck worth experience ever. I will never recommend anyone to come to this place and rent a truck you guys need to do better on hiring professionals. This was very unprofessional and he was yelling the whole time.

Rating:

5.0

Process was quick and easy

Rating:

5.0

Great customer service!

Rating:

5.0

Just continue same courteous service I received.

Rating:

5.0

I would recommend location owner but not Uhaul itself. U-Haul should not require customers to travel to multiple locations to pick up a truck and auto hauler considering how high I paid in rental fees ($2,600+). Instead of returning equipment to one location, again, U-Haul expected a customer to do U-Haul’s job on delivering equipment to two different locations. Equipment was returned 3 (auto hauler) & 4 days (truck) early AND Uhaul had the audacity to charge me $22 for an after hours return fee for a 24 hour return location m. This issue is not the location owner’s fault but is U-Haul’s fault. U-Haul- get your crap together. The multiple locations & undisclosed addition fee is inexcusable. I may go with a competitor on next week’s trip.

Rating:

5.0

Larry and his team are awesome! Larry is taking care of business all day and every day.

Rating:

1.0

Owner is rude. Little space to park trailers. Had to back trailer into tight spot. Owner.did not want to disconnect trailer. I confronted owner about a previous visit when he told my wife (who had trouble backing trailer into a spot) “Do you need to call someone and pay them to back it in for you?” I said you work for UHaul. He said “No I do not. I work for the Lord.”. DO NOT GO HERE.”

Rating:

5.0

Service was great and vehicle/equipment was in great shape. They even helped me hook up the tow dolly.

Rating:

1.0

Don’t give the vehicle that was reserved to another person. And have a little customer courtesy.

Rating:

5.0

Outstanding

Rating:

5.0

Great customer service

Rating:

3.0

The man helping with pickup was very short and snappy with his words, was speaking down about others in the parking lot who weren't moving as quickly in either picking up or dropping off, and was rushing me out of the lot immediately after getting my trailer hooked up. I've not felt rushed to get out of any other location I've used for rentals. When I pulled the trailer out of its parking spot and away from the bushes to check the lights, the man helping yelled that everything looked like it was working and I should go ahead and leave before I could even get out of the truck to confirm. I was out of the lot before even getting a chance to look inside the trailer, and ended up with a trailer that had a very rusted, broken and failing spring assist on the roll-up door, and ultimately resulted in a roadside assistance call.

Rating:

5.0

Larry was friendly and very knowledgeable and created an excellent experience! I will use them again for sure

Rating:

3.0

U-haul had a check engine light on and seemed well past its service. They didn't clarify the drop off time, so I was charged for another day despite having it back on the day it was supposed to be returned because it was dropped off later than I'm assuming it should have been. Just not overly impressed with the rental as it ended up being more than I would have spent on a car from Enterprise with unlimited miles. I wont be renting from here again.

Rating:

1.0

Cab had trash inside. Location manager was rude and disrespectful. Equipment I had requested to rent that was essential to my move was not available. I was overcharged over double my mileage. According to Google reviews uhaul has had problems with this particular location for over 3 years and they aren’t doing anything about it. Assuredly they have lost many customers over the years and will continue to lose more, myself included.

Rating:

5.0

Donald was very courteous and helpful, excellent experience.👍👍👍

Rating:

5.0

This is a very great location and the staff is wonderful

Rating:

3.0

The experience was average but the price was $94. And when it was returned earlier than I asked, we were still charged $8 more upon returning the truck. Where does these extra charges come from? And we only used this truck for the hitch, we didn’t even use the storage area. And we used the box truck because the pick up truck that he had was already reserved. Help me understand.

Rating:

5.0

I’d always now rent U-Haul at this location. Maybe he could instruct others!

Rating:

5.0

Larry was very helpful.

Rating:

1.0

The owner was not polite. Nor was he kind. Also, unlike other Uhaul, I had to connect an Haul trailer to my truck in the middle of rain.

Rating:

5.0

We dropped it off at the Crawfordsville Indiana location as it was in our reservation and contract NOT the Greenville location. So please check, this rating is for the Crawfordsville location they get all 5 stars Greenville zero stars if I could as stated in above comments

Rating:

5.0

Larry was a pleasure to deal with! Thank you!

Rating:

3.0

This location does not carry supplies.

Rating:

5.0

Thank you for the ease of this rental.

Rating:

5.0

We had a wonderful experience with U-Haul at this location. Larry was incredibly kind and patient, and he went above and beyond to help us with everything we needed. We would recommend this location to everyone, and we look forward to visiting again for our next U-Haul truck very soon!

Rating:

1.0

The location was not the problem(the proprietor was kind and apologetic) although it was changed 2 days before I was to pick it up to a location farther away. Since I am paying for mileage I find this unacceptable. Why can’t Uhaul just bring the truck to my requested location? I reserved an appliance dolly and blankets. When I got there neither were available(the proprietor loaned me his personal regular dolly although it was not an appliance dolly). To say the least, I was irritated. When I got my bill Uhaul had added $15 for “insurance” which I had declined. Overall this was a bad experience. I would not recommend Uhaul to anyone. They should refund me for the whole thing.

Rating:

1.0

Left Blinker inoperative. Location added basic insurance coverage that was declined in my original reservation and online check-in. Felt like they were the customer, not me. I have been to several other UHaul locations and this one was by far the worst customer service.

Rating:

3.0

We were charged a $30 Safe Move Coverage that we were not asked about and did not agree to. The truck operated fined but the cab was dirty.

Rating:

5.0

Larry is a great help! Wonderful customer service and care. Any moving needs I’ll be back to see him!

Rating:

5.0

This was a guy I'd call a military friend, was tough at 1st finding a place to park, but this guy working there quickly adjusted to my way of living. I see the guy running this place as one who wouldn't steer you wrong.

Rating:

5.0

Absolutely amazing service from start to finish! Will definitely be telling everyone we know to rent from this location. Made our day!!

Rating:

5.0

Mr. Larry is wonderful! He helped my move go smoothly. I’d recommend everyone to go to him and check out his amazing furniture!

Rating:

4.0

My only minor complaint would be that the truck’s alignment needs to be adjusted.

Rating:

1.0

I wanted to know how much over mileage I went and he said I’d get an email. He went ad far as saying do you not trust me. I really wanted to say no because I’ve never met you! I’ve not received any type of paperwork back and have no clue if I’m being charged

Rating:

1.0

The owner of this location was rude and disrespectful. He calledmy mother, dad, and I peckers which is a derogatory word for penis. He was calling us dicks the whole time

Rating:

4.0

Think it was all satisfactorily ok

Rating:

1.0

The employee was very rude and told me that I couldn't drop my rental off there because he had no room even though that's where I was told to carry it. He eventually apologized for his language & actions and I did leave it w/ him

Rating:

5.0

Wonderful customer service.

Rating:

3.0

It was an easy drop off - just didnt see any personnel which was fine- the actual store /parking looked a little sketchy- wouldn't shop there- but self service worked well for us -

Rating:

5.0

Larry is always great to work with, appreciate doing business with him.

Rating:

1.0

The man that came out before I could even pull in the driveway of the establishment and was very rude. Spoke to me as if I wasn’t even a customer. I don’t even know how to describe it. He rushed me and I didn’t get time to take the photos and submit photos. He said, and I quote put it in park. The truck was already in park.He took the keys. I had to check him and ask him who he thought he was talking to,and when I pulled off, he called me back and told me that I left my keys there at the office and I had to turn around and go back and get my keys. When I saw that I was charged extra money. I called him back and he argue with me on the phone about the extra charge instead of being polite and explained to me that it was because of the extra miles that I went so, no, I would not recommend that location to anyone.

Rating:

1.0

I was overcharged a $150 dollars

Rating:

2.0

Would have appreciated being told ahead of time that you did not have an appliance dolly. I did not request 2 utility dolly’s and did not need them. Would’ve rather only been charged for one and could’ve found an appliance dolly elsewhere if it had just been communicated

Rating:

3.0

I had already completed the online check in but the guy said he didn’t use that so he completed that while I waited. I had declined the $40 insurance but of course he added that back to the rental with out my knowledge…shady business and I’d like that money refunded.

Rating:

5.0

It was same day, unscheduled and easy in and out of an out of state rental. Recommended improvement is to maintain this efficiency for a process well done.

Rating:

4.0

Location is a little shabby, has several old vehicles in lot that are poor repair, don't let that discourage you. Staff was helpful, friendly and courteous. Rental equipment was in good condition, easy to get to and hook up.

Rating:

2.0

No one has responded to my message about the mileage issue