Customer Reviews for Divine Logistics Bayfield
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck wasn’t ready. Equipment wasn’t in the truck. Sales agent arguing with me. He said he didn’t have a second trolley even though I booked two. He didn’t know my order. Said he didn’t have enough blankets. Totally rude. Expected me to know where his stupid little lockbox was. Delayed my move by an hour. I had movers waiting and he didn’t care. Will never use this location ever again thank god. He was incompetent and horrible service.

Rating:

2.0

I spoke with Many @ this location hi was very disrespectful and unorganized this individual needs more people skills and he should be sent on a respectful costumer service program. My sister was moving from Barrie Ontario To a storage location in Orleans Ontario and he had our uhaul drop off in turso Quebec the u-haul in Orleans made it work for us . we will be getting another 26 foot truck in a month in Orleans to complete our move . The people @ the Innes location were great Thank You

Rating:

3.0

I asked the person behind the desk for a dollie and he said there was one in the truck when we got to the place to move there wasnt a dollie in the truck We were at the counter adding some personal information and we forgot the phone number and he was so rude and said well are you going to tell me the number our are you still thinking about it I had already gave him the phone number I guess he didnt have his hearing aides on to hear me so I had to tell him again

Rating:

3.0

We did not see personnel on site. We submitted via mobile app. Photos at pickup and photos at drop off. Unexpected for drop off where no personnel/admin or kiosk was outside. Drop box for the keys was easy to locate. Only because the mobile app had visuals.

Rating:

1.0

The agent serving me was 10 mins late (store was to open at 8am, he slowly walked in at 8:10) and had a condescending attitude when I asked him to make sure he doesn't start the rental at 8am. Upon returning the trailer the next morning at 8am he didn't even show up. I had to call to ensure he completed the rental agreement, again he was very condescending when I asked him to ensure I was only charged for the 1 day rental (I had originally rented for 2 days but only needed 1 day). I was also concerned I had left the trailer in the lot without being locked, per his request.

Rating:

3.0

A nice clean business center, with the equipment located in a shopping mal parking lot. There is a lot of room for this business to park a lot of equipment.

Rating:

1.0

The app is very buggy. I always get errors processing the uploaded images

Rating:

5.0

I suggest giving more instructions for pick up the car key. I did not find the locker easily.

Rating:

5.0

They were able to accommodate last minute. Great service

Rating:

2.0

Rental dolly was missing. Truck was not clean. U-Haul app did not work for pickup and drop off.

Rating:

3.0

Be nice if office was on the main floor of the mall and not at the top of a giant set of stairs

Rating:

3.0

Seats were covered in pet hair from a previous renter and cargo bed had some loose screws scattered across it that could have damaged items placed on them if I hadn't noticed them first. Dashboard had a persistent "change engine oil soon message"; clerk thought that the maintenance tech may have forgotten to reset the oil check interval at the last oil change.

Rating:

2.0

You can have an employee there to hook up your trailer.

Rating:

2.0

Have someone present at the counter for your clients. Arranged pick up time, office closed even though the hours are posted. Did not have proper wiring extension wire for hook up to vehicle, just a short 3 inch wire. Thankfully Canadian Tire was around the corner and I was able to purchase a 48" extension (though I should not have had to) and when I enformed the person who I was texting with, their response was go look around on the other trailers and take one from there (no other trailer had one that was removable). Trailer was dirty and not cleaned out (beer cans, nails and screws throughout). The license plate did not match what was on the online pick up for that particular trailer (once again was told not to worry about it). What should have only been a 5 to 10 minute ordeal turned into nearly an hour to sort out. Drop off was at least simple.

Rating:

1.0

The attendant was very rude and confrontational. If I didn’t need the rental right then and there I would have walked away. I will be taking my business to another location in the future.

Rating:

2.0

Get a printer so people can have a proper receipt and not a stupid email.

Rating:

2.0

the only thing I didn’t like was that the guy called me wondering where his truck was..I told him I had already dropped it off and put the keys in their box..I figured he should have went out and looked before calling me..so people please do your jobs before accusing me of not returning the truck..

Rating:

2.0

When I when I arrived I was treated like I was from another planet or something and then I was looked after no friendliness they didn't check the trucks the trucks had no gas this is the worst you all experience I've had in my 50 years . I had to sweep the truck before I could put my stuff in it. I don't know if it's all the U-Hauls but I remember you Hall's as being very good but now I have a very different opinion thank you

Rating:

3.0

Better service. Truck had some broken glass n dirt still in the back..

Rating:

5.0

Very smooth process since I pre booked online. Great process.

Rating:

5.0

I recommend this location to everybody. I rent trucks from here almost every week. The manager i deal with is Avi he is very professional to deal with. Never a problem. Always very dependable.

Rating:

2.0

The location is a joke. We had a booking, and when we came to pick up our reservation, the guy didn’t react to our request at all. He was busy with his phone and didn’t pay any attention whatsoever. Even though we were the only clients there, it took us an hour just to get the truck. On top of that, the office was dirty.

Rating:

3.0

I was told that I would receive a 10% discount. Haven't got it.

Rating:

2.0

Hard to find in large mall. Dropped in parking lot which had random furniture garbage in it also Uhaul app wouldn’t work for drop off. Needed to use website

Rating:

5.0

I really don't have any recommendations to fix something thats not broke. I call in, I reserve a truck, I.go the next day pay the manager what we think will be driving. I pick up the keys check the truck and gas. Everytime I go it's the same thing. Nothings ever wrong for me.

Rating:

5.0

We rented a trailer, it was clean however the safety cables were freyed badly and must be replaced immediately before someone else rents it as this is unsafe and could be fined if MTO were to inspect it.

Rating:

5.0

I rented the Uhaul from the location few times and exceptional service every time.

Rating:

5.0

Maybe a small air compressor when I stopped after leaving the site one tire was low om air.

Rating:

5.0

This time everything went smoothly. The dealer at Bayfield was friendly and made the process smooth. I have learned that there is a flaw in the overall programming on the U-Haul app that lets you make a guaranteed reservation on a Sunday during a time that no one is in the office to put keys in the vehicle for your pickup. The app makes the customer believe everything is set but when you go to pick up the vehicle on a Monday morning at 7am, it is not ready. This is not the fault of the dealer but if U-Haul’s reservation platform. I recommend going during open hours.

Rating:

5.0

Excellent! Guy came out hooked up the trailer and checked to make sure everything was good.

Rating:

1.0

I reserved the truck online ahead of time and I reserved there to be a dolly and blankets. Online it said the reservation was guaranteed and I could pick it up at 7am. When I arrived, I used the app to check out the vehicle and it said that the keys were in the vehicle on the drivers side or passenger side under the mat. The doors were both locked and I couldn’t get in. I called the number on the U-Haul app and spoke to a representative. She apologized and said that someone must have forgotten to put the keys. She told me to go to the back and look in the back. The cargo door was unlocked but nothing was inside. No keys and also to my disappointment no dolly or blankets. The representative at that point wanted to take the charge for the dolly and blankets off of my order so I wouldn’t be charged. She then had me walk to the back of the Bayfield mall to look for a lock box. I saw one that was orange and had the words U-Haul printed on it but she said not that one and told me to keep looking. I found 3 unmarked black lock boxes. She gave me codes for each one to try but upon opening each one, more disappointment as each was empty. At this point she told me that I could wait until 8am when the U-Haul store opened inside the mall and a person could assist me. I agreed and waited. At around 8:05, no one had showed up but a text came in from someone representing U-Haul Bayfield. They sent me to another lock box outside the mall, this time it was an orange one that said U-Haul that the first representative told me not to look at. The person texted me a new code and it opened. I found lots of keys and was able to get the one that matched the number on the reservation. I still had no dolly or blankets. After several texts with the mystery representative, they told me to check other cargo doors of other vehicles to find the dolly and blankets. I was able to find some and then carry on with my move successfully. I did lose an hour and a half and it was incredibly frustrating.

Rating:

4.0

Aaa

Rating:

5.0

Always have trucks available, easy pickup and drop off

Rating:

5.0

Not sure about anyone else, we always have great experience with this location. This is our 3rd time renting with them. Always welcoming. Highly recommend them

Rating:

5.0

Customer service representatives was very polite respectable and patient when explain everything. Thank you for your service.

Rating:

5.0

Mani provided excellent customer service at every step. He explained the process clearly for me to make an informed decision. Thanks again, Mani and the U-Haul team.

Rating:

5.0

The equipment was ready to be picked up when I needed it. All was good. The transaction went smoothly. Thanks.

Rating:

5.0

Should have all trucks with full tank of gas, its hard to determine how much gas to fill back from the gauge. Great overall!

Rating:

5.0

I always rent from them, great location with lots of parking space.

Rating:

1.0

My reservation was for 7:30, was supposed to be a mobile pickup. The key was not in the lock box, waited on hold for over 15 minutes with U-HAUL customer service, no phone number for the location. The owner didn’t show up until 8:10. And then I had to wait while he took things out of my rental. I was delayed for an hour.

Rating:

4.0

Truck smelled like somoene had pissed in it.

Rating:

3.0

I am not good with online booking and had trouble connecting with someone responsible at the location so it was a little stressful getting the trailer as it was done with no one present at the U Haul location even though I came during posted hours. My return was done after hours and it was less stressful. Trailer came as advertised and the the links were great to help me get going.

Rating:

5.0

Easy experience to rent, professional service person was helpful. Vehicle was in VERY good condition and drove VERY nicely, they even had a dozen moving blankets in the back which was a very nice surprise and came im handy.

Rating:

3.0

This organization steels your money,I was told I pay certain total,this organization took extra $40.00 from my credit card,and person at this location needs to improve his customer relationship/communication skill

Rating:

2.0

We sire shows open at 8:00 am, sign showed 8:30 actually opened at 9:04

Rating:

2.0

Only one employee working this location which makes wait times far to long. The ramp on back or 26 foot truck was broken and thrown in back of the truck. Vehicle only had a quarter tank of fuel so we had to drive directly to a gas station. We booked a truck in Tiny township location after not being able to book one in the Midland location then received a call Friday morning saying there was no trucks available, so we had to drive 45 minutes to a Barrie location to pick up a truck which cost us an additional $50 In fuel. This was a very poor experience for us.

Rating:

3.0

Barrie is getting worse for crime. We find this place to be nice and open. We felt safe dropping off the trailer at 1:30 in the morning. I would highly recommend this location, Bayfield Mall.

Rating:

4.0

I can’t think of anything other than having your office closer to where your trailers and vehicles are. You have a good range of inventory.👍

Rating:

4.0

Staff where very helpful

Rating:

2.0

Pick up was for 8am. Was later told (day of) the store wasn't open until 8:30. No one showed up until 8:50.

Rating:

5.0

Very helpful, they even came to hookup the trailer and checked everything before we left. We will use them again for sure.

Rating:

3.0

Was over charged for my rental

Rating:

5.0

Just had a bit of a trouble finding this location, made a phone call and a friendly staff explained how to get to them. It's at the back of the mall, back entrance, up the stairs is where the office is. Thank you.

Rating:

5.0

Excellent trouble free rental!!!

Rating:

5.0

Excellent staff - Thank you

Rating:

2.0

When we need U-Hull truck i find out bayfield location via Internet when I go U-Hull office one off man I don't know Name deal me but he didn't guide me properly i ask questions but he didn't answer me properly I don't know when I return truck my extra money never show in my account

Rating:

2.0

Attendant was not very helpful and on computer

Rating:

1.0

left side on the trailer lights was not working, the guy told me lm good because is not night time and he will just put note that left side is not working.

Rating:

5.0

This site is awesome he was excellent I always use him

Rating:

5.0

There was little washer fluid left

Rating:

5.0

Clean and easy rental. Highly Recommend anyone who needs rental, go to this location. Close to highway and midtown

Rating:

5.0

Gentle was nice enough to help us with the walk around to make sure it’s inspected. Great location with lots of truck options