Customer Reviews for Divines Pet Playhouse
(U-Haul Neighborhood Dealer)

Rating:

3.0

Due to drop off date being Memorial Day, I had to do the 6’ x 12’ trailer drop off without their assistance. If I didn’t have one of my children with me, there would be no way for me to drop it off. Uhaul DOES NOT provide a trailer jack or wheel blocks. When we finally got the trailer off, we had to set this seriously heavy trailer tongue on the ground, it began rolling due to a slight downhill in the parking lot and hit my vehicle. Attempted to move my vehicle and the trailer just clung to my vehicle like it was the only thing keeping it from rolling all the way down the parking lot to hit the neighboring building. Now, I would say it is reasonable that I do not wish to buy wheel blocks to just give to Uhaul (we used patio blocks when we were unloading but didn’t bring any with) but thankfully we found a cinder block in a different area of the parking lot and was able to get it to stay put. Uhaul does not keep the safety of the renter in mind by not providing these supplies, especially the trailer jack. My daughter and I could have seriously hurt ourselves. This is not the first time I have had an issue due to no trailer jack… the first time I rented one my other daughter fell 1/4 of the way unloading. Initially we were worried she broke her ankle. Thankfully it was only a double sprain and was able to wait until I finished unloading. Imagine going to the emergency room pulling a very loosely packed uhaul?!? I’m sure things would have been broken since it was no longer secured. When I rented Uhauls, they are for multiple days to go out of state. 4 days unable to unhook a trailer from your only vehicle is unreasonable.

Rating:

3.0

I had originally set up to pick up the truck at the Loves Park location on Forest Hills Rd. Was not informed until my midmorning pickup time at the Loves Park location that the car I had reserved was already taken somehow, and then had to pick up at this location instead, which not only was in the opposite direction that I needed to be driving but added on an additional 9 miles to my overall drive and 40 minutes to my move in. So much wasted time and gas for my own car! Also this location felt a bit sketchy with the neighbors blasting 80s rock music at 11am, the cellular service is spotty and the app shut down on me twice trying to fill all of the pickup information. The folks there are lovely people, but I did not consent to this change!! I was then charged $3 more at the end because I went over in total mileage (BECAUSE OF WHERE THIS WAS SWITCHED TO) and had to pay an extra $5 in overall gas to meet the half tank requirement because of the extra driving. I am so upset and honestly am looking to get some kind of refund from UHaul.

Rating:

4.0

I didn't actually speak with anyone here or go inside so I can't truly speak to helpfulness/cleanliness of location. I just did an after hours dropoff which was easy enough especially because the parking area was very accessible!

Rating:

1.0

I sat there at that location for an hour and a half and was late to where I couldn’t use the U-Haul properly never again will I use that location or U-Haul? I’ll take my money elsewhere.

Rating:

4.0

Note the left tail light did not work and the right tire was a very low on pressure. I got the tail light to work by cleaning the wire connectors on The trailer connection. Also note that the blankets used for covering the furniture our rentals in that purchase which I did not know therefore I had to make an extra trip to return them at the end location.

Rating:

5.0

Excellent service no improvement needed.

Rating:

2.0

The location was unmanned and the rental had to be done by cell phone. Mistakes were made and I was charged for the rental to go to Texas instead of where I specified, Memphis, Tn. This error cost me about $ 100.00 extra which I am requesting a refund for.

Rating:

4.0

Trucks easy to find...office not so well. Its behind a pet crematory.