Customer Reviews for Donnies Collision Centre
(U-Haul Neighborhood Dealer)

215 reviews

96 Whalen St   Miramichi, NB E1V3W5

(506) 622-9107

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(506) 622-9107

96 Whalen St
Miramichi, NB E1V3W5

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
3.0

Great service when picking up rental. I inquired about after hours drop offs as I was going to be returning to town late the following evening. I was given fairly clear and easy to follow directions as to how to drop off the equipment after hours. I also assured that the trailer was well swept out and no damage had occurred while in my possession. I'm awaiting contact to get this matter rectified hopefully sooner than later.

BILLY JOSEPH D. 
Rating:
5.0

Very friendly and helpful staff, would use them again.

Lisa G. 
Rating:
5.0

Offer rental gps and/or 12 volt cell charger

BEVERLYA M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN JEROME D. 
Rating:
5.0

Customer did not leave a comment.

Luis Gustavo B. 
Rating:
3.0

There were scrapes and dents in the truck. Front tie-rod was loose. Lights in box did not work, had to use flash lights to pack after dark. Clock in vehicle also did not work. U-haul promised me a 15' truck then gave me a 26' (way too big for what I needed). On day of pick up there were no 15' trucks there, which made no sense as I had made a reservation a month prior. The same thing happened to a family member of mine a few years before upon pickup in moncton.

Katelyn R. 
Rating:
5.0

Donnie went above and beyond to help us get the truck we needed even though it was unavailable online. He even showed up on a Sunday when his business was closed to help us check in and get the keys!

Lua S. 
Rating:
4.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

I'm not sure if someone put oil on the wipers or dirty oily water in the windshield washer but once I cleaned the windshield I could not see. I had to stop and clean the window immediately and several other times. This should be checked.

JENNIFER SUSAN R. 
Rating:
4.0

Revise the gasoline consumption from the units. NOTE the rental location I used in Miramichi NB, Canada Donnies was excellent with service, support and overall professionalism.

Guy P. 
Rating:
5.0

Customer did not leave a comment.

Perry Christina D. 
Rating:
5.0

Customer did not leave a comment.

GUYLAINE W. 
Rating:
5.0

Give the first 50 km free for local moves

David Bradley R. 
Rating:
5.0

Personally, I find absolutely nothing these folks can improve on. customer service, politeness, professionalism and person ability is second to none. I would utilize Donnie's Collision Center again without hesitation. Regards David B Ramey CD

David B R. 
Rating:
5.0

Great drop off, staff at the truck when I pulled out the keys, fast review of truck and completion of contract 5 Stars for me on both ends of trip

jim B. 
Rating:
5.0

Only thing was the equipment we requested wasn't at the location such as the furniture Trollys but that's no fault to this location

brody S. 
Rating:
4.0

Customer did not leave a comment.

Bertram E. 
Rating:
5.0

Great service, friendly knowledgeable staff. Got us a truck at a better price than Moncton Uhaul location.

Laureen R. 
Rating:
4.0

Customer did not leave a comment.

KENNETH GEORGE S. 
Rating:
4.0

Customer did not leave a comment.

Jean Pierre M. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Ensure the requested vehicle and vehicle size is at the reserved location. The day before pickup, the person called to confirm rental agreement and initially told me I had to pick up the equipment in another town about 50 mins away. She made all the necessary arrangements so that I could pick up as per reservation. However, I was on the phone for a long time. Other than that, experience was great!

BRENDA LEE S. 
Rating:
3.0

There was a smell of manure. I hauled new furniture that was wrapped in plastic but I couldn't use it to haul other furniture in my new house because of the smell.

domaci C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Outstanding service

Bryce M. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Not a thing... everything was perfect

Bernie W. 
Rating:
4.0

Gas was recorded as 1/4 tank. The gas in the truck when I got in it was well below 1/4 and I did not notice until I was already driving it. Drove it for about 10km before the gauge was on empty and had to refill.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

Marjorie L. 
Rating:
5.0

Customer did not leave a comment.

Krishna M. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Very welcoming and didnt take long to drop off truck.

ROBERT S. 
Rating:
4.0

On aurait pu déposer le véhicule au uhaul re Caraquet à 1km de chez nous

Real F. 
Rating:
5.0

Very straightforward proses. I'm happy with the experience with U-Haul

Adam P. 
Rating:
3.0

Why was I charged so much?

GUYLAINE W. 
Rating:
5.0

Nothing. Great guy easy to deal with top service.

Greg R. 
Rating:
5.0

There was a hole in the roof of the unit that was not obvious till it rained, which it did. I reported this on return. Your trailers would be much more appreciated if you had screw jacks mounted so they could be easily connected to and from vehicles. It was quite a chore connecting the trailer after it was loaded.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Lucas W. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Elissa M. 
Rating:
5.0

I have used UHaul for 2 years now to bring my stuff to a trade show. Wish I had always done this. So easy!!

sue B. 
Rating:
5.0

Customer did not leave a comment.

Teanne M. 
Rating:
5.0

Customer did not leave a comment.

Lindsay K. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Nothing everything was excellent

otis W. 
Rating:
2.0

rented a 6x9 trailer, told me there will be one. called to mate sure 3 days before p/k up. get there and no trailer. told me they usually don't have those trailers. so I rented a 4 wheel car hauler.only charged me for a6x9. with that extra weight and my truck only being a 6 cylinder I used $400 extra in gas. not happy.

andre K. 
Rating:
5.0

On-site service was great and I would recommend these people to anyone. However, I clearly stated that I would be picking up the unit at 4:30 and returning it the next day, yet the confirmation e-mail I got said 9 AM and returning by the end of the same day. The on-site person confirmed that we had indeed agreed upon a 4:30 pick-up with a next-day drop-off, so wondering why the system picked up something different. It resulted in a call from U-Haul wondering why I hadn't yet picked up my unit. Also, previous users left the blankets all over the unit and clearly did not clean up when done.

Jaroslaw I. 
Rating:
3.0

Different rate charged that quoted when booked, insurance I didn't want and a surprise cash deposit required because I chose to pay by debit rather than credit card, BS. The agent I got on the phone after reviewing this contract was not helpful, sounded like she was reading a script instead of listening to the issue and trying to help. U-Haul will be the last place I go in future!

Corwin J. 
Rating:
5.0

Top notch service and quickly handled all concerns. I'll be back. Highly recommend

Charles M. 
Rating:
5.0

Great customer service.

SARAH E. 
Rating:
5.0

as soon as I arrived the owner had a tech hook up and secure the trailer. Was prompt and efficient.

Jim H. 
Rating:
5.0

Excellent customer service by Deanna and Colin.

Jaroslaw I. 
Rating:
1.0

Our trailer was scheduled to be picked up at this location for 8:00am, the worker did not show up at the store until after 9;30am setting us back over 2 hours of highway driving to our drop off location to ship furniture out of province. The owners excuse was “I don't open for uhaul until 9:00” meaning if that was the case he was still over a half hour late. Worker then took about 15 minutes to complete the computer work and paper work to send us on our way and did not supply us with the moving furniture blankets that we had paid for. (06) blankets were paid for and clearly showing on our paperwork but not supplied. Will never recommend this location to friends in the area for moving.

Brooke S. 
Rating:
5.0

Absolutely nothing Donnie was great

Jeremy Benadict H. 
Rating:
5.0

There's nothing I can recommend. I've rented from them twice and have had superb service.

CHERYL M. 
Rating:
3.0

When picked up only had 1/4 Tank of gas, was told to just make sure that is how to take it back, not sure about anyone else, but that is not is easy feat to do..

Anne P. 
Rating:
5.0

Customer did not leave a comment.

ALVIN V. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

The location was closed when we got there because of the lengthy delay.

Missy B. 
Rating:
5.0

Everything was fine.

TIM M. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

your sevice is great and helpful happy smiling staff go along way Thanks

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
3.0

Wind shield wipers didn't work. Became impossible to see through the windsheild. Wipers stopped working completely 3 hours into 16 hour drive. Had to swap trucks and unpack and repack the entire truck including unloading and reloading the car being towed. Was incredibly inconvenient. Lost time during planned travel date. Resulted in late check in at hotel. Fees applied.

adam S. 
Rating:
4.0

Customer did not leave a comment.

Dolan L. 
Rating:
1.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

tim M. 
Rating:
5.0

No improvements required. Excellent service. Thank you.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
3.0

Customer did not leave a comment.

Alicia H. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

very friendly service with very clean equipment

Keith W. 
Rating:
5.0

Customer did not leave a comment.

patrica D. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
4.0

Customer did not leave a comment.

Tobias F. 
Rating:
4.0

Customer did not leave a comment.

Leo L. 
Rating:
5.0

Customer did not leave a comment.

Mauren M. 
Rating:
5.0

Customer did not leave a comment.

Bernie W. 
Rating:
1.0

We had to wait nearly half an hour for the guy to come to give us the uhaul. He was useless. Awful awful experience. Would never recommend.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
3.0

Original location where reservation was made (Water St. Miramichi, NB) was closed on day of pickup without any notification. We even had reservation confirmed the day before. We had to contact Uhaul to make other arrangements when we arrived to find the location closed. The customer service at Uhaul was great, but we were completely irrate with Water St. location not being open, as this set us back tremendously on the day of move. I would NOT recommend the Water St. Miramichi, NB location to anyone. I will be sure to express my disgust with this location to others.

Troy D. 
Rating:
5.0

Great service.. friendly staff...easy to find location and easy access..

richard P. 
Rating:
5.0

Customer did not leave a comment.

Marjorie K. 
Rating:
5.0

Customer did not leave a comment.

Pierrette G. 
Rating:
5.0

First time trailer rental and the staff were very helpful. Thanks.

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

Lloyd T. 
Rating:
5.0

Customer did not leave a comment.

fran M. 
Rating:
4.0

Customer did not leave a comment.

brent M. 
Rating:
3.0

The system still had problem and was charging me extra. The employee HD to work very hard to match my reservation... u-haul informatic system seams very problematic and caused me a lot worries and delays. I believe I will look for other options on my next move!

Mathieu B. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Brandi V. 
Rating:
5.0

Excellent fast friendly service I wouldn't change a thing with this retailer

James T. 
No reviews have been submitted for this location.

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