If someone is there present in the location then it will be of great help bcoz it saves time and the confusion when u reach the spot. After reaching the location the app was saying that we were in wrong location but we were in right location. We called customer service and they took 45 mins to fix the problem. So it took lot of time in getting the truck. If people present there to assist then it solves many issues. Over all they provide very good service. Everything went smooth and in future I will always book U Hall and rate then 5 star ðŸŒŸ n they deserve it. Hats of to u U Hall for making my journey safe and comfortable......Monica G.
Customer Reviews for Dorigo Meadows
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was informed by a few Uhaul reps that this location would have a truck and two dollies for me to rent. When the location called to confirm they told me they do not have 2 dollies. I was also informed that this location was set up for 24/7 Truck Share, they are not. I was lucky that the lady was able to accommodate me in the morning as they technically were not open till 3pm. When I couldn't get dollies a uhual rep on the phone booked 2 at another location for me. However when I called them they told me they have none and haven't had any for a while. How can they book something that isn't available. Very Very Very inconvenienced.Damian S.
Arriving and finding which door to enter was confusing, computer/payment equipment didn't seem to be working at all. Although the rep was friendly she seemed to be having a lot of difficulty entering information. Since I had prebooked what should have been a 10 minute pick-up turned into 30 minute ordeal. I was not impressed when I left.Anthony H.
Make certain that windshield cracks are repaired before renting the unit.Lloyd D.
Lady was very strange. Took more than an hour to get paperwork in order Also was a one and a half hour drive from where I tried to book a truck but was not allowed to do so more than 2 days in advance. Cost me around $400 in fuel just to get the truck use it and return it and have someone drive my vehicle upon return. Fuel was more than the rental.cam J.
Have attendees who have knowledge of their equipment and uhaul operationskelley G.
Retrain or perhaps train for the first time the employees at Bernie's Race Trac Gas in McIntyre in Whitehorse, YTBONNIE W.
Truck not ready when we arrived, no fuel in it. not clean, uhaul rep was late due by 45 minutes due to personal issues. then rep was having issues with computer. had to phone in the order. overall it took almost 90 minutes to sign out this truck. rep was very friendly.shannon A.
Customer did not leave a comment.JAMES W.
I was treated horribly at the time of drop off, yelled at and sworn at in front of my daughter and niece. I was told that we were to take the truck to a different location several kilometres away because they were not accepting uhaul equipment at this time, but I was given their address as our drop off location. I was very upset when leaving this location, as were the two young girls that were with me. This was unacceptable and unprofessional behaviour. I did not deserve to be treated with such disrespect and rudeness.ROBERT D.
Customer did not leave a comment.shelley H.
she was very pleasant!! But I was not happy not knowing a day before my move whether or not I was able to get a unit!!!!! , even though I gave them 2 months notice and paid for it! I did get a unit!!!Kim L.
Customer did not leave a comment.Mike A.
Terrible customer service. Had to fight to get the trailer even though I rented it a week in advanced. Will not use uhaul again nor reccomend to anyone.DUSTIN H.
The yard was a mess, hard to find with no sign on the highway, the person who did the billing couldn't even count out change. How can a buissness operate like that? If I can find another trailer rental company next time I won't use u-haul. Don't like useless people wasting my time.Logan F.
Customer did not leave a comment.CELINE B.
Customer did not leave a comment.KATHLEEN D.
We ran into a lot of frustration trying to get a one-way rental FROM Canada, but when we got to our destination they have more than they can handle all over the area. We would even be willing to participate in transporting 2 or 3 trailers up to that part of Canada.SHARON G.
The owner/operator of this facility is probably one of the best you have in the business. She is rapidly learning the business (has operated since June 2015) and is extremely dedicated to customer service. I personally had my housing fall through. Shelley has immediately allowed me to use sheds on her farm property to store the goods from the van I rented, helped me move my possessions, and then has offered me a place to stay until I can get my situation sorted out. Without her kindness and dedication to helping others I would be in a very terrible place. This lady deserves whatever award the company UHaul gives its owner/operators.KATHLEEN D.
The girl was new at that and didn't seem very well trained..she did her best to give the best service but was lacking knowledgeLEO M.
I will never use u haul again. I booked a truck about a week in advance and was assured It was 100 % going to be there for me . Everyday that followed u haul contacted me and changed my pick up time and location . Sometimes 2ce in one day . Until finally on Friday ( I was scheduled to move sat ) they called me and told me the only truck they had available was an hour outside of the city and I had to go pick it up myself . This changed everything . I had to change my elevator booking and tell all the people who had scheduled time out of their lives to help me that plans had completely changed. Moving is a very stressful part of life. And u haul did not help at all . They made it extremely stressful on me but what do they care right ? They got a free truck transport into the city . I am extremely disappointed in my choice to use u haul and I will never make the same mistake again . And I highly recommend that no one ever uses there service .MATT M.
Great experience friendly helpfulGARRY H.
Camionnette en excellente condition. Service d'excellente qualitÃ©JEAN CLAUDE K.
Customer did not leave a comment.CHRISTIAN V.
Customer did not leave a comment.ANDRE C.
Customer did not leave a comment.DICROCI M.
excellent service,bien expliquer comment utiliser le produit,denis L.
Customer did not leave a comment.MATHIEU C.
Rien Ã faire de plus... bon service de la part de u-haul et au centre mÃ©canique Michel Lanthier le service Ã©tait excellent ainsi que l'acceuil.. bref si j'ai Ã relouer une remorque je retournerais au centre mÃ©canique Michel Lanthier.... MerciFRANCE M.