Customer Reviews for Downeast Self Storage
(U-Haul Neighborhood Dealer)

455 reviews

80 Dicenzo Ave N   Calais, ME 04619
(Off Rte 1 turn onto Nields Ave to get to Ind Park)

(207) 454-1317

Location Hours

  • Mon: 8 am - 2 pm
  • Tue: Closed
  • Wed-Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(207) 454-1317

80 Dicenzo Ave N
Calais, ME 04619
(Off Rte 1 turn onto Nields Ave to get to Ind Park)

Services at this Location:

Location Hours

  • Mon: 8 am - 2 pm
  • Tue: Closed
  • Wed-Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

John and Michael are the best!

Kevin S. 
Rating:
5.0

Customer service is simply the best..

Rayburn P. 
Rating:
5.0

Please note that the phone number on the Contact to call in Calais (844-250-5133) is not in service. We found the number to call posted at the drop off location.

kent H. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

I would not recommend uhaul, but they were very good people.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Gail D. 
Rating:
4.0

Customer did not leave a comment.

Dale D. 
Rating:
3.0

Customer did not leave a comment.

Gilbert K. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

Have a better radio. Mr. Owen was very courteous and friendly. Very happy with service.

Cody S. 
Rating:
5.0

The absolutely best experience I've ever had with U-HAUL!

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

keep doing what you do, don't change a thing...

LESLIE N. 
Rating:
5.0

Customer did not leave a comment.

Milford H. 
Rating:
5.0

Excellent Facility to get your moving services. Do not change a thing.

LESLIE N. 
Rating:
5.0

Your agent went out of his way to make sure I had the equipment I needed to get my job done.

Will W. 
Rating:
5.0

Very pleasant; very accommodating.

Elizabeth M. 
Rating:
5.0

As usual prompt reliable service. Well done John and Mike.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

could not use the 24/7 option at this location....too close to the border? The staff took a call and took care of the return.

James J. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

John and his crew were excellent as always!

THOMAS G. 
Rating:
5.0

don't change a thing...

LESLIE N. 
Rating:
5.0

John goes above and beyond. . Excellent

Craig W. 
Rating:
5.0

John Owen and his son Michael continue to provide reliable equipment and excellent service day in and day out in Downeast Maine.

Paul S. 
Rating:
5.0

1400 mile trip went well. No complaints with the equipment. Serve at Downeast Storage was excellent.

Deb S. 
Rating:
3.0

Just dropped off and deposited key in box. Didn't see anyone.

JUNE M. 
Rating:
5.0

Customer did not leave a comment.

Truman P. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

As a BUSINESS it was and always is a pleasure working with this remote U-Haul location. The staff is ALWAYS friendly, caring and professional. To date I have never had to go anywhere else to get what I have needed.

Michael L. 
Rating:
5.0

Could not ask for a better Uhaul experience. The owners are very quick and efficient. They were very helpful and accommodating.

Wesley F. 
Rating:
5.0

Customer did not leave a comment.

James L M. 
Rating:
5.0

Call when you say you are going to call. Had to switch location.

Russel B. 
Rating:
4.0

If you could have van rentals, there are many single people who only rent small places and don't have very much to move. But downeast U-Haul was very accommodating. Car rental, just locally would be ideal for people who can't afford to buy and insure.

Fred M. 
Rating:
5.0

This location was very kind and respectful! Apologized for the run around we received at previous location

GEORGE M. 
Rating:
5.0

Mr. Owens went above and beyond to help me get the best uhaul for my needs , great people ! Thank you

Mark H. 
Rating:
5.0

Exceptional service both coming and going from this father/son team - they are skilled, helpful, creative problem solvers and just generally wonderful all around. A far cry from our terrible experience in Middletown, NJ.

kevin Y. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

LEE W. 
Rating:
5.0

Customer did not leave a comment.

LAURIE W. 
Rating:
5.0

Mike and his dad John were great to work with. They were so helpful and patient. My wife and I are so glad they are available, and very much want to make our use of the truck a great experience. The went above our expectations. Thank you.

Cody S. 
Rating:
5.0

The weather and terrain can be unpredictable, make sure you talk to this place before considering any action during any move.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Give easy directions on how to find their location. ("After seeing the Welcome to Your City sign, turn right in1.2 miles onto Elm Street")

Linda M. 
Rating:
4.0

WELL, YES. SEEING AS IT'S THE ONLY LOCATION FOR MILES AROUND, THERE ISN'T REALLY A CHOICE. BUT, FOLKS ARE FRIENDLY HERE AND IT'S THE TOWN WHERE I LIVE. COMPARED TO OTHER PLACES, ESPECIALLY NOW, THIS IS A GREAT PLACE TO BE.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

This local family-owned business is fantastic!

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Erika F. 
Rating:
5.0

While. This location was great the Uhaul company that gave the next size up at same rate was not truthful about the gas being the same. 500 miles cost me $159 in gas. This would not have been the case with the originally requested van which is what they told me.

Elisa L. 
Rating:
5.0

Nothing. Perfect.

Bryan C. 
Rating:
5.0

This location goes out of their way to make your rental an easy one. They are kind and considerate and professional.

Don W. 
Rating:
5.0

Excellent, friendly service. Will rent from them again.

Ann S. 
Rating:
5.0

Mike went above and beyond for this U-Haul customer - Bill

William S. 
Rating:
5.0

Very good service. Will use again no problem.

Cody S. 
Rating:
5.0

friendly, courteous, helpful and efficient

Don W. 
Rating:
5.0

My only problem was that it was an hour's drive away. There used to be a drop off spot nearer my destination, but apparently that wasn't available.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

India L. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

HARLEY C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Very friendly and helpful people, easy checkout and check in. Don't change a thing!

Stephen H. 
Rating:
5.0

Really excellent U-Haul branch. The best customer service I have ever experienced at any U-Haul.

Nils C. 
Rating:
5.0

Michael at the Uhaul went above and beyond. I am so grateful!!!

john F. 
Rating:
5.0

Customer did not leave a comment.

Regina C. 
Rating:
5.0

The attendant was excellent hi how are you welcome and thanks for all that you're doing happy to help well you don't wanna just sit in the chair all day do you yeah yeah yeah I'm busy all the time and if there's no things I can do let me know if you knows it's just a quick little bunches here or there yeah oh you're welcome

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

It was all just right

Virginia E P. 
Rating:
3.0

was closed when I got there so just dropped

Brett Alexander T. 
Rating:
5.0

equip trucks with floor hold down loops (I used the van to move a 3 wheeled motorcycle).

Julieo D. 
Rating:
5.0

The 10 foot truck I rented needs work on the front end of the vehicle. It shakes very badly at speeds above 45. I got stuck in a furniture store parking lot. When I went to the rear of the vehicle I noticed the truck had an Arizona license plate attached. The tires would not pass inspection here in Maine. The mileage on the truck was over 55,000 miles. I think the same tires that came with the truck are still on it. The folks running the location are fantastic but the condition of the truck is completely unacceptable and dangerous.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Great service, responds fast and efficient. Will use again Thanks

RONALD O. 
Rating:
5.0

Let the customer aware of the cost before charging your credit card.

Joan O. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

excellent customer service. Thank you! Was definitely use again!

John D. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Excellent customer service I will highly recommend to all friends, family and colleagues!

Luke P. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
4.0

Customer did not leave a comment.

LeRoy S. 
Rating:
5.0

Perfect transaction, repeat customer. This uhaul location is always a fast ,friendly drop or pickup .

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Truck tidy and very well maintained. Worked as it should and user friendly.

Kerry P. 
Rating:
5.0

Excellent service, renting a truck was easy!

Forrest S. 
Rating:
5.0

Nothing. You both were very accommodating and very helpful. I appreciated doing business with you. Thank you Mary

Mary S. 
Rating:
5.0

John is great. Have used his location before. Very accomidating..

Thomas H. 
Rating:
5.0

Our only complaint was the truck we needed was not available.....we have rented the se truck for several weeks to move a ceramic shop......it was very disappointing not to have a heavy duty truck available.....it was taken by the company not a client.....

Belinda S. 
Rating:
4.0

Doing business over an app is so unipersonal, why would you ask about "customer service"? Just ask 'how did the app work".

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

Michaelle S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Josh G. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Elery B. 
Rating:
5.0

Customer did not leave a comment.

Morgan T. 
Rating:
5.0

Customer did not leave a comment.

ALVERY L. 
Rating:
5.0

Excellent service and very helpful

Andrew M. 
Rating:
5.0

The owner and his son were extremely helpful and went above and beyond. They hooked up the trailer after hours. Extremely friendly staff and very knowledgeable. I would highly recommend this business.

Stephen H. 
No reviews have been submitted for this location.

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