Customer Reviews for Dubuqueland Mini Storage
(U-Haul Neighborhood Dealer)

983 reviews

14628 Mile Hill Ln   Dubuque, IA 52003
(2 miles west of Menards)

(563) 582-3203

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(563) 582-3203

14628 Mile Hill Ln
Dubuque, IA 52003
(2 miles west of Menards)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was very disappointed. When I picked up the truck it was below a half a tank. I had to start my trip by stopping to get gas. After I reached my destination I refueled again to the original amount that was in the tank. Yet they charged me $33 for gas.

kim A. 
Rating:
5.0

I appreciate the help they gave guiding me in to their place. They are dealing with a difficult situation with major road construction but they did everything they could to make it smooth for me.

Michael W. 
Rating:
4.0

Very easy to drop off

REUBEN PEREZ R. 
Rating:
5.0

Very friendly and accommodating. Thank you!

Timothy D. 
Rating:
5.0

This location went above and beyond when another location (Edgewood Rd in Cedar Rapids) double booked my equipment with another person therefore informed me I wouldn't be getting the equipment I needed. I've used this Dubuque location before and will definitely use it again!

STACIE H. 
Rating:
3.0

Customer did not leave a comment.

Jana K. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

It was great that the Dubuque location called to give extra driving directions due to construction. When they called I thought it was silly, when I returned the truck the directions she gave me were invaluable.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Barb was as awesome! She took my reservation, within a hour pick up at the end of the day. We needed a larger truck, she maneuvered a reservation so we could get our move done that night with a return by midnight. She saved us time & $$$! Definitely would recommend!!

jennifer A. 
Rating:
3.0

Construction is going on right now. You can only exit to the east. This is no fault of the site, but it does make it less efficient.

Pat L. 
Rating:
3.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Dubuqueland Uhaul was very accommodating. They provided all information needed for after hours return and was clear on the billing and insurance.

Chelsie W. 
Rating:
2.0

I was emailed to pick up at a different location i got there and waited 10 minutes to be told i had to pickbup at a different location. Very frustrating!

Amy B. 
Rating:
2.0

Had to drive 40 minutes to get the truck and carrier.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Check in was quick and easy compared to other locations!

Rachel D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

Customer did not leave a comment.

Carrie B. 
Rating:
4.0

Trailer does not come with a trailer tongue jack. Pickup facility had it's own jack to get the trailer tongue on my hitch but rightfully kept it's own jack. Have a problem on the road like we had with our tow vehicle? No way to easily get trailer tongue off the ball hitch so the tow vehicle can be worked on in a vehicle service facility. Had to go find an auto parts store, buy a bottle jack, jack stands & chocks, then rig a way to safely disconnect trailer from my vehicle. Very inconvenient & wasted several hours of travel time daylight just getting what needed to lift the trailer tongue a few inches!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Customer did not leave a comment.

Kayla L. 
Rating:
4.0

Customer did not leave a comment.

Marcus N. 
Rating:
5.0

Experience was great - we used app to return truck and had already dropped the keys in the drop box...so we called and left a message and they had no issues with the check out - way to go....thank you so much.

DANIEL N. 
Rating:
5.0

Easy to miss the entrance with road construction. This is not U-Haul's problem. It will resolve itself once the road work is done.

Pat L. 
Rating:
5.0

The ladies in the office were very quick and helpful. They even called and texted me ahead of time. Return was super easy too. Will use them again.

Jennifer U. 
Rating:
5.0

We hadn't checked in online so person called on zmondsy yo verify the truck. She was very helpful as well snd very nice. Highly recommended!

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Angie F. 
Rating:
5.0

The people at the pock up location did a great job. Uhaul policy on one way trailers made the transaction awkard and very expensive.

Roy H. 
Rating:
1.0

I was charged an “after hours service fee” when I returned the trailer during normal business hours. I'll never rent from this location again.

SEAN D. 
Rating:
1.0

Communication is key. Yall had my number.

true V. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Always a first rate experience renting from this location. Very courteous and helpful and a great facility.

GREGORY M. 
Rating:
5.0

Thanks for your help!

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Charmaine R. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

great job done well by the people renting the trucks

Cary M. 
Rating:
4.0

They had every thing ready. Only took 10 minutes to complete paper work and I was out the door!

claudia B. 
Rating:
5.0

Great people to deal with and very helpful

Bruce J. 
Rating:
4.0

Over all my Uhaul experience was below average due to 24/7 check in hassle. The people at Uhaul were all very nice and helpful.

Mike F. 
Rating:
5.0

Very helpful.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Randall O. 
Rating:
3.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Very easy to work with. By far my favorite local U-Haul provider.

GREGORY M. 
Rating:
5.0

Very smooth and easy to deal with. By far my preferred local U-Haul location to work with.

GREGORY M. 
Rating:
4.0

Make the registration easier. Send instructions ahead of time letting the customer know what to expect. Didn't know I'd need a passport or third reference or to chat with an agent, etc. It was all very confusing and frustrating - especially since I paid for 4 hours and the first 15 minutes were spent just getting the keys. Luckily I didn't need it for the full 4 hours but paying for 4 hours and potentially only getting 3.75 hours usage is a bit absurd since it's your process that delays everything. Otherwise, it was fine.

Brandon A. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
4.0

It happens every time I reserve a trailer from you guys at u-haul, I pick what trailer I want and I get the reservation number and put on my card then days later I get a e-mail saying the trailer is no longer available. This time the gave me a larger one but I did not need a bigger one and it is harder on my vehicle. The time before this I reserved 2 weeks in advance and in those 2 weeks I was told 4 times my trailer was no longer available. I found one myself the day before I needed it. You need to start giving your word. Your competition might cost a little more but at least they are reliable.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
3.0

I dropped off after hours and there wasn't space to maneuver a truck and trailer. Coupled with the fact that truck traffic was coming thru a shared gate, it was tight. I ended up having to unhook and push the trailer up an incline to get it out of the way. Luckily it wasn't too heavy. The location was close to my house, so it saved me some time.

Brian R. 
Rating:
5.0

Great experience

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Clark S. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

5 Stars 🌟 ✨

Mairsad M. 
Rating:
5.0

They treated me exceptionally well and I felt good renting from them.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very nice checkout staff woman

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
2.0

Customer did not leave a comment.

Rodney K. 
Rating:
5.0

Awesome

PEGGY R. 
Rating:
5.0

Make sure any prior damage is clearly noted - I missed that there was some slight damage on one of the fenders. The guy at Magic Dragon (drop of location) was awesome about it. Carrie & Barb were very helpful at check in and very pleasant to deal with.

Dave B. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Karl F. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Went the extra mile to get me what I needed and down the road.

William H. 
Rating:
5.0

Agent who checked us in was great and very quick and personable. Issue out of their control (UHaul corporate scheduling) was our only issue. We had to drive an hour each way to get the truck due to availability. His is the second time that's happened. Not this sites fault, an issue with truck scheduling. All agents in person and via phone were nice to deal with.

joseph C. 
Rating:
5.0

Nothing. You did great

Othniel A. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Couldnt reopen the pickup notifocation to grab the keys from the lock box. Luckily was helped before everyone left for the night.

Troy N. 
Rating:
5.0

Barb is a very down to earth person. The lady she works with was friendly and helpful . Great Customer Service.

brian G. 
Rating:
4.0

Customer did not leave a comment.

Mychell Z. 
Rating:
4.0

My only concern was getting a call on Friday evening telling me the truck I reserved was not going to be available. The associate worked quite hard and did find a smaller one that worked out but it would have been an easier move with the one I reserved. However, it was a heart stopping experience to get such a call when we had to have one for Sunday and needed to do 24/7. Would have been an ultimate nightmare if we were "stranded" without a vehicle to move with.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

She was very helpful and checkout process was convenient / fast.

David C. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

The Tow Haul option stayed on the whole time which I am sure effected and lowered the MPG especially when it was traveling empty!!! I called and reported that to the location we picked the truck up from immediately Saturday morning May 30th when I noticed it at 9:30 am! Thanks, Please get back to me with a reduced rate for $mpg I was charged $1.09/mile. Randy L. Thompson

randy T. 
Rating:
4.0

They did a great job of having trailer ready to go.

Brian V. 
Rating:
4.0

Customer did not leave a comment.

Staci H. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Hillard S. 
Rating:
5.0

Customer did not leave a comment.

Colleen L. 
Rating:
5.0

Customer did not leave a comment.

maxine T. 
Rating:
5.0

Nothing!

Earl C. 
Rating:
1.0

Bald tires. Had to drive 1 and half hrs away to get a different trailer. Very unhappy.

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

Cassie L. 
Rating:
5.0

Staff was very friendly and helpful.

Hillary S. 
Rating:
5.0

I think I was overcharged, and I like an explanation for that, out of $81 I end up paying over a $100. Please find out what happened. Thank you for your help.

Luis A. 
No reviews have been submitted for this location.

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