Customer Reviews for Dubuqueland Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dubuqueland Mini Storage

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mark r. on

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Nobody told us that when we made a reservation at the Davenport location, we were not guaranteed pickup of the truck we needed, nor the location. First they said they didn't have a truck we reserved, then we had to go 120 miles further to get one....after we argued that the smaller one they had for us wasn't going to work. Poor business.

Steven R. on

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Paul O. on

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Rich K. on

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Al H. on

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Clean facility,excellent staff

Brian S. on

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Rick M. on

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Philip P. on

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steve w. on

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The only negative part of my U-haul experience is not having confirmation the trailer would be there for me until the day before.

Scott S. on

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Had car hauler booked for 11:30. Got a call asking if it could be moved to 12:30 and I said yes, thats fine. Got there at noon and was asked if I got a call from U Haul and I said NO. Guy at desk said my car hauler wouldn't be there till 3:30 now. I told him that won't work at all. He called another location in town that closed at noon and she had a trailer and said she would wait so got it from her. Worked out ok, but poor communication.

joseph y. on

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Tom G. on

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Sandy S. on

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James W. on

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Very professional, helpful and pleasant people.

Dennis J. on

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Not a thing. Everything was excellent.

Scott F. on

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Rick M. on

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GREGORY M. on

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Have worked with before and were very friendly and helpful.

Christopher D. on

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Staff were fantastic!

PAT M. on

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Peter S. on

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Don’t stand between the vehicle backing up and the trailer.

Stephen M. on

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CAROLINE K. on

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It was hard to find with no signage off the main road. The staff were very courteous.

Rick T. on

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This location is top notch. Been using them to haul my son to college and back. They have always taken care of me.

Rick M. on

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Beverly W. on

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william D. on

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Faisal H. on

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Very helpful staff

Brian W. on

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They were extremely friendly and helpful.

William F. on

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Roger Z. on

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None that I can think of to improve. I had a very good experience.

Bob A. on

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Those who I talked with were excellent. Great experience and would rent from them again.

Lori W. on

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ONYEKACHI N. on

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Mary S. on

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Great customer service!

Paul H. on

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The hands down best U-HAUL facility there is. End of story.

Steven R. on

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Great experience from first phone call until job completed. Have used this location several times before and will continue to use them in future without hesitation. Thanks for your help!

Rob P. on

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STACIE H. on

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Thomas S. on

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Excellent service, thank you.

. on

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Great job, John Sweeney

Craig M. on

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michael s. on

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Very friendly & polite

Eric B. on

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Nothing. Very well organized

Lance N. on

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Russell S. on

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Everything was excellent at the pick up location. Staff responsive and very helpful. Highly recommend.

Steven H. on

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Thomas C. on

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william leo L. on

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Kari F. on

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MIKE T. on

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I wouldn't go anywhere else.

LYLE E. on

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Can not think of anything.

Lance N. on

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Beverly H. on

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Terry B. on

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Jim F. on

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Staff is awesome. Always helpful.

JEFF R. on

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Ben E. on

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Randell H. on

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Cody J. on

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Carrie was very helpful when my pickup location was changed because the original location did not have my size of truck. She was accommodating and was there early so I could pick up my truck closer to the original time.

julie m. on

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Mark B. on

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This is the original location west of town. I passed a newer site in town on my way out there the new site didn't show up as a place to drop off this trailer.

Abby B. on

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Darin L. on

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I had an excellent experience. The staff was very helpful and friendly. They answered all of my questions about the rental paperwork and made sure I understood what I was doing with the rental equipment. They took time with me and didn't make me feel rushed. I really appreciate that. I would definitely recommend DMS.

barbara k. on

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Excellent

Shirley H. on

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The dealer and shop were fine but much further away then was convenient

Willie A. on

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John S. on

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Equipment was in good shape not like other U-Haul locations I visited and the people at this location were The Best ! I would Very Much rent again, but Only from This Location. Thanks - John Sedan

randy w. on

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philip f. on

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Jeff G. on

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Make sure the equipment is maintained so the tires and axle don't fall off.

JULIE M. on

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Julie B. on

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The woman at the front desk was super helpful! We she helped me swap my reservation for something that better suited my needs & was quite nice!

Jeffrey S. on

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Employee was awesome, again doing four things at once, understaffed.

Susan k. on

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Bobbie S. on

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I love renting from this location! Pick up is always quick and easy! They attached the trailer and walked me through the procedure for dropping off the trailer after hours. The staff is always friendly and was very accommodating for changes in my reservation!

deborah E. on

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Great service

Scott C. on

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Address on contract ambiguous- shown as both Dubuque Iowa and in Illinois - wasted 45 minutes driving around since address given shows up in both locations on google maps too

Tameka B. on

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Terry L. on

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Carrie and Barb were great to work with. We did have a problem with loading my car onto the car dolly (damage to front bumper; Will was assisting with directing me onto the ramp, the ramp was not angled right, so when Will directed me to back up, a handle on the ramp caught my bumper and pulled it away from the frame). The folks from RepWest have been good to work with. Carrie and Barb said they never saw anything like this, but helped me with my needs. I ended up not renting the dolly, as it appeared to be a problem to continue to attempt loading my car.)

JESSICA U. on

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Chris W. on

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Kevon F. on

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Jeff B. on

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Employee was very helpful in the drop off. Quick and easy.

william b. on

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Matt B. on

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Sam H. on

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Very professional and informative. Will return next time I need a rental.

James G. on

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