Turning signals on trailer did not operate as they should have
Doug D
Customer Reviews for Dunns Parry Sound Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
Marty MGreat staff! Very helpful!
Samantha BI dropped off on a Sunday , and they're not there. They're parking lot is huge , but it seems like everybody took spots that were simpleto park in.. As I was trying to park a trailer and a truck , there was no room to reverse or move things in a position that would be out of the way. Because of the way other people had parked in the yard. I had called the day before to find out how to drop off in the lady finally returned my call after two p m. The vehicle and trailer handled as it should.I had no problems with them.There was plenty of washer fluid.The fuel mileage was excellent. The driver's seat could use a little detailing.As it smells like A$$. I do finally say thank you, U-Haul for a safe vehicle and a friendly trip out east
Giselle WI was chaged more than I was quoted iover the phone. There was a mix up about where I was dropping it. The cable for the lights didn’t work. The trailer was used last for gardening and they left dirt we had to sweep out.
laura lEnsure all trailers have fully functioning lights. The trailer initially assigned to me did not on one side. Or at least that is what I became aware of after about thirty minutes of time trying to make it work. I was assigned another trailer with fully functioning lights.
Adam WThe attendant was polite and courteous
EWART LThe ladies working in the Parry Sound office went above and beyond. Helpful. And great suggestions. Shows they have experience and that they care.
Carol WVery friendly.
Henry KTruck was clean and ready however cart and blankets were not placed in truck as per order. It was extremely difficult to move a wall unit without a cart.
Catherine LThe service was very good.
Philip WEverything worked well. Friendly staff. Got the job done.
Ian RHeelpful staff
camp aThank you!!!!
JIM sDo not like walking away without a receipt. When receipt arrived it was not unreasonable.
Tom JRented a lot of trucks over the years…the woman here was the best I ever had.
Michael SNothing everything was perfect
ROBERT FCouldn't use the link to send pictures of drop off
kathleen nGreat staff. Helpful and went through its entirety. No hidden surprised paoerword. Thank you
Deanne HThe trailer I received had suffered quite a bit of damage prior to my rental, and nothing was repaired. Some was superficial but some affected the door. The biggest inconvenience was the lights that didn’t work..
Dan RTamara and Mary were both friendly, and helpful!
Dan HOffer normal business hours
JAMES RGreat and friendly service. Thank you!
Lance UIt was closed and I did self return
Ali WThe attendant was very friendly and welcoming
Barry TAlways a great experience at the Parry Sound UHAUL at Dunn's Parry Sound Self Storage highly recommend
Tamara CAlways great service.
BRUCE DI booked a one-way (Collingwood to Parry Sound) truck with a weeks notice. Was advised the day before that no truck was available in Collingwood. Panicked call (we had a timed move) got my one-way rental changed to a round-trip rental from Parry Sound. Parry Sound support was fine, but they couldn’t give me the $.89 rate per km that the phone agent had promised ( due to the booking foul-up). I paid double for gas and the full $1.30 per km because agent didn’t update the rate correctly. Now it’s on me to chase Uhaul. Will use a competitor next time.
RALPH PSuper easy experience to rent a trailer and return. Will use anytime I need one.
GODFREY WEasy to deal with….Keep up the good work.
Ferdinand GI thought it was a great experience. Possibly return the cost of extra gas left beyond 1/4 tank
Adam WYour telephone line needs to be available at all times.
Kimberly LFantastic on every level.
SCOTT GI have used this UHaul location ever since we've moved to the Parry Sound area over 4 years ago and have always had a great experience with them. Very professional, helpful and always had the equipment I needed available. Will continue using this location going forward without a doubt. Thanks so much 👍
JIM KParry sound was great, uhaul needs to make that there head office and also uhaul owes me 30 dollars for gas after making me drive an hour in the wrong direction to return the trailer. If you cant read get a tutor cause your in the wrong job. Parry sound side is awesome, the rest of uhaul isn't going to last the rest of this decade, especially now that its getting well known that no one wants to deal with uhaul.
JOSEPH CGreat experience at Parry Sound U-Haul! The customer service was excellent—staff were friendly, helpful, and make the rental process quick and easy everytime! The truck was clean and ready to go. Highly recommend this location! 🚚
JOSIAH CNothing to add. Both staff were helpful, courteous and very flexible. They quickly assisted us in swapping vehicles when we realized the one we had reserved wasn't quite big enough for the job. Very much appreciated this. The vehicle was in good shape and the price reasonable.
BRUCE HAlways a great experience, equipment is always ready to go or warming up on those extra cold days. This location does amazing to accommodate my local moving business.
BRANDON SI was completely satisfied with my experience at this location. I have used Dunn’s in the past for rentals.
MARK TTrailer was full of snow and not ready for use.
DANIEL CI pre-ordered furniture blankets (a week ahead) but, they were never delivered to this location - and apparently it’s difficult for this office to get supplies from u-haul. The blankets were a precaution for this move but as I live 100 km away from here, if they had been a requirement for this move, I would have been less inclined to recommend u-haul for all your moving needs.
LOGAN MI dropped off after hours, so I didn’t deal with anyone. The issue I had, was there was no lighting outside in the yard. The lighting available was the street lights, and the yard was completely dark. You can see in my return pictures how dark it was.
DANIEL R