Customer Reviews for E Z Own Plus Inc
(U-Haul Neighborhood Dealer)

311 reviews

303 Mineral Springs Rd   Owatonna, MN 55060

(507) 451-2429

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(507) 451-2429

303 Mineral Springs Rd
Owatonna, MN 55060

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

E-z own is very friendly and convenient, this is the second time I've returned a truck to them.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Sandra N. 
Rating:
3.0

The first trailer had bad tires so we took a different one.

Robert H. 
Rating:
5.0

Great equipment amazing customer service very friendly and helpful. Thank you 😊

Charles T. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Terri A. 
Rating:
5.0

Customer did not leave a comment.

Jaynee S. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Very accommodating to meet my needs! Thanks!

MARK C. 
Rating:
4.0

I returned the truck. There is a key drop box if you are after hours. I had no fees over and above what I already paid. For that reason, I would suggest you try to return it during office hours, as I am skeptical of what could happen using the key drop box.

NANCY C. 
Rating:
4.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

Great Service !

BRETT M. 
Rating:
1.0

Arrived at pick up time, Vehicle was completely buried in snow and the lot had not been plowed so paid for rental and said I would come back in an hour, Came back an hour and a half later and they were in the process of plowing the lot but no attempt at cleaning off the vehicle had been made so we had to do it ourselves. Was told the tank was full and out have to fill it again or pay 4.50 or 4.75 per gallon but on pick up it was only at 3/4. The passenger wiper was half ripped and on a slushy day was a pain having to drive without a clean windshield. There is another location in town where I have had great service.. Will only go there from now on even though they are in a less convenient location for me.

JULIE J. 
Rating:
4.0

Inside of truck was not the cleanest. But truck and trailer performed great.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

The girl that helped me was top notch!! She does her job very well!

MICHELLE E. 
Rating:
5.0

Very friendly n helpful

CARISSA H. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Very friendly and helpful.

JAMES W. 
Rating:
1.0

I was very specific I had so much on card rest was in cash I paid 100 or so than I was charged an additional charge of over 80$ without permission the money wasn't on the card so addional fees I get from bank , my reservation wasn't linked to my account so I sat on phone for 2 hrs to engage the 24 hour share , a overall bad experience

Justin E. 
Rating:
4.0

Customer did not leave a comment.

PAUL K. 
Rating:
3.0

Customer did not leave a comment.

Ross G. 
Rating:
5.0

Quality service, I would recommend to anyone in need of a trailer or equipment to hall things.

Brett M. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
1.0

Have the size truck reserved available, manager or not to change the size reserved and not inform the customer and expect them to pay for extra mileage. Oh and have it at the location that it was reserved.

SHAWN V. 
Rating:
5.0

Customer did not leave a comment.

Gene L. 
Rating:
3.0

This is a used furniture rental place, and no customer seating, looks cluttered with furniture. The lady at the desk was kind and nice.

Pauline R. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAAN O. 
Rating:
1.0

He asked if I swept the truck, yes Put gas in, yes I'll check later and get back to you by email. He never did

JACQUELYN H. 
Rating:
5.0

Great service and owner is very knowledgeable and helpful!!

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
3.0

Customer did not leave a comment.

COLE M. 
Rating:
3.0

Customer did not leave a comment.

FAYE S. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

They were great!

Devin C. 
Rating:
3.0

I dropped it off a day early and want a day refunded to me

DANIEL N. 
Rating:
2.0

I had reserved a truck a month in advance in Eau Claire Wi for a one way trip back to MN. Only to find out the day of the reservation that there was not a truck available. The closest truck was no where near Eau Claire. I was provided an opportunity to pick up a truck in Owatonna MN. I was subsequently charged for the full round trip over $550. I guess you know how to make money, so good for Uhaul. I will not be renting again.

TIMOTHY B. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

No improvement needed. Fast, friendly service. Amanda was great

MICHAEL R. 
Rating:
4.0

Do not charge for after hours drop off. They are already paying a fortune for the equipment, this is just dumb.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
1.0

The person hooking up the trailer forgot to tighten the trailer connection to the hitch and it was very loose and noisy upon pulling out of their lot. I tightened the turning knob myself and made sure it was secure. I was also charge a fee of $15 for cleaning the trailer and it was not returned needing to be cleaned to that excessive of a charge. I was also charged a $20 "returned after hours fee" but I was not told this when I booked the trailer online and when I picked up the trailer. I'm very disappointed in your service as of this rental. What can you do to change my opinion of this experience? Mike Oldenburg 507-455-0959

Mike O. 
Rating:
5.0

Customer did not leave a comment.

NANCY K. 
Rating:
1.0

This rental was an absolute horrible experience, my order was wrong and I was over charged for a day that was supposed to be comped due to me having to pick my truck up from 50 miles away!! I will never use U-Haul again...

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
1.0

Uhaul was not cleaned and was charged a convince fee but was never told about it beforehand. If I would of known about this potential charge I wouldn't of dropped it at the time I did. Company is a joke !

RYAN G. 
Rating:
5.0

The person that helped me with my reservation was excellent. I make a mistake and she fixed it for me so everything was just great.

DEBBIE O. 
Rating:
5.0

We unfortunately put the key in the lock box before we read the mileage...as it was digital we couldn't get it..Thanks for accepting that...as next day was Sunday and you were closed. Awesome location right across from gas station to refill. Thank-you. Debora Ellingson

Debora E. 
Rating:
5.0

The customer service was amazing .

BRICE L. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Katie was amazing help & it was nice to see a familiar face. My step son was happy & treated very well. Overall amazing Quality service & recommending this location.

Tiffany T. 
Rating:
3.0

After hours return did not work with Safari on an Iphone. Had to download chrome browser and use it. Worked fine after that.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Trailer was ready to go and in good condition. Attendant was friendly and helpful.

Stuart C. 
Rating:
5.0

Check fluids in truck before renting out. No washer fluid. Otherwise everything else was great!!

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Margie W. 
Rating:
3.0

Customer did not leave a comment.

douglas D. 
Rating:
5.0

Felt like a classic bait-and-switch. Online scheduling said pick up in Northfield 3 blocks from me. I was going to drive that by myself. When I was told I'd have to pick the truck up in Owatonba (35 miles away), I had to arrange for a driver. Very inconvenient. My suggestion would be this: Don't advertise a Northfield pickup location if it doesn't exist.

Janie H. 
Rating:
4.0

Customer did not leave a comment.

JAMES O. 
Rating:
3.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

The trailer jack needs grease it was VERY difficult to turn. And my truck had garbage in it behind a seat. The staff was very courteous and helpful.

Tammy A. 
Rating:
5.0

Nothing

Alexis C. 
Rating:
3.0

The windshield washer reservoir was empty.

Steve C. 
Rating:
1.0

Was told i want going to get a refund for unused miles. my receipt says total charge 41 dollars but charged me 100.

Allison R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Very helpful, friendly employees!

TARA O. 
Rating:
5.0

6x12 trailer, Must be an old 1. Floors in front croners have old holes in them. Some 1 tried to caulk years ago did crap job.other then that all good.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

kent R. 
Rating:
5.0

We went to the wrong location in Owatonna at first. The guy at the counter was friendly and pointed us in the right direction. The guy who helped us at the right location was so nice and friendly and informative. Everything went off without a hitch!

mathew B. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
2.0

The attendant, although probably just trying to be helpful, initiated contact with me and came out to the truck before I indicated I was having any problems. He stood within 2-3 feet of me without a mask and didnt seem to take any precautionary measures against COVID-19.

David N. 
Rating:
3.0

The back of trunk was stand water. Trunk is self drove awful. They only put 1/4 of tank of gas in it so the low fuel light came on before I got back. Won't rent there again.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

Francis Z. 
Rating:
4.0

Customer did not leave a comment.

Nichole S. 
Rating:
3.0

Charge same price everyday not more on the weekends.

Mary K. 
Rating:
4.0

The only issue I had ,was the online pictures show I left the truck clean when I dropped the truck back.

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Sandy P. 
Rating:
5.0

Nicest people I have ever done business with when renting a truck. Friendly, informational, polite and most of all seemed extremely honest!

Phillip W. 
Rating:
4.0

Customer did not leave a comment.

Tina R. 
Rating:
4.0

Customer did not leave a comment.

Peggy O. 
Rating:
5.0

Outstanding

Ahmed O. 
Rating:
3.0

Not charge for an extra day when it was less than an hour overdue

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Abel T. 
Rating:
5.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Thank you for your kind service!

cory S. 
Rating:
5.0

Customer did not leave a comment.

Mallory M. 
Rating:
4.0

Check it in when it was received back otherwise everything else was fine.

Brenda J. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

Andres V. 
Rating:
3.0

Just dropped keys off

kim B. 
No reviews have been submitted for this location.

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