Customer Reviews for E Z Own Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of E Z Own Plus

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Ryan C.
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Customer did not leave a comment.

Tiffany T.
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Katie was amazing help & it was nice to see a familiar face. My step son was happy & treated very well. Overall amazing Quality service & recommending this location.

MARK B.
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After hours return did not work with Safari on an Iphone. Had to download chrome browser and use it. Worked fine after that.

Richard M.
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Customer did not leave a comment.

Stuart C.
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Trailer was ready to go and in good condition. Attendant was friendly and helpful.

Todd S.
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Check fluids in truck before renting out. No washer fluid. Otherwise everything else was great!!

Margie W.
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Customer did not leave a comment.

douglas D.
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Customer did not leave a comment.

Janie H.
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Felt like a classic bait-and-switch. Online scheduling said pick up in Northfield 3 blocks from me. I was going to drive that by myself. When I was told I'd have to pick the truck up in Owatonba (35 miles away), I had to arrange for a driver. Very inconvenient. My suggestion would be this: Don't advertise a Northfield pickup location if it doesn't exist.

JAMES O.
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Customer did not leave a comment.

Scott R.
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Customer did not leave a comment.

Tammy A.
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The trailer jack needs grease it was VERY difficult to turn. And my truck had garbage in it behind a seat. The staff was very courteous and helpful.

Alexis C.
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Nothing

Steve C.
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The windshield washer reservoir was empty.

Allison R.
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Was told i want going to get a refund for unused miles. my receipt says total charge 41 dollars but charged me 100.

ROBERT B.
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Customer did not leave a comment.

TARA O.
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Very helpful, friendly employees!

Tom S.
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6x12 trailer, Must be an old 1. Floors in front croners have old holes in them. Some 1 tried to caulk years ago did crap job.other then that all good.

Dan B.
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Customer did not leave a comment.

kent R.
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Customer did not leave a comment.

mathew B.
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We went to the wrong location in Owatonna at first. The guy at the counter was friendly and pointed us in the right direction. The guy who helped us at the right location was so nice and friendly and informative. Everything went off without a hitch!

Mike H.
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Customer did not leave a comment.

David N.
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The attendant, although probably just trying to be helpful, initiated contact with me and came out to the truck before I indicated I was having any problems. He stood within 2-3 feet of me without a mask and didnt seem to take any precautionary measures against COVID-19.

Sharon L.
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The back of trunk was stand water. Trunk is self drove awful. They only put 1/4 of tank of gas in it so the low fuel light came on before I got back. Won't rent there again.

elizabeth M.
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Customer did not leave a comment.

Francis Z.
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Customer did not leave a comment.

Nichole S.
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Customer did not leave a comment.

Mary K.
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Charge same price everyday not more on the weekends.

Valerie B.
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The only issue I had ,was the online pictures show I left the truck clean when I dropped the truck back.

Barbara B.
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Customer did not leave a comment.

Sandy P.
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Customer did not leave a comment.

Phillip W.
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Nicest people I have ever done business with when renting a truck. Friendly, informational, polite and most of all seemed extremely honest!

Tina R.
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Customer did not leave a comment.

Peggy O.
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Customer did not leave a comment.

Ahmed O.
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Outstanding

Scott V.
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Not charge for an extra day when it was less than an hour overdue

Abel T.
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Customer did not leave a comment.

Dave P.
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Customer did not leave a comment.

cory S.
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Thank you for your kind service!

Mallory M.
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Customer did not leave a comment.

Brenda J.
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Check it in when it was received back otherwise everything else was fine.

Susan A.
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Customer did not leave a comment.

Andres V.
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Customer did not leave a comment.

kim B.
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Just dropped keys off

Trent M.
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Nice staff and easy rental process

John H.
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I rent from U-Haul on a regular basis. For the first time ever I was charged a convince fee of $20 for check-in because they close at 1:00 pm on Saturdays. I was not informed of this fee when I picked up the trailer. One of the secure hooks was missing and the trailer was filthy.

David H.
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Customer did not leave a comment.

Richard B.
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I reserved a 4 x 8 trailer 2.5 weeks before I needed it. Got to the store to pick it up and was told that I was upgraded for free to a 5 x 8. I didn't want that. Nearest one was one was 50 miles away. I was ticked as this place had a 4 x 8 trailer right there that I could have taken and the guy couldn't tell me who reserved first. So I drove 500 miles pulling something bigger then I needed getting worse mileage. Not pleased at all

Donald E.
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Customer did not leave a comment.

Joe R.
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Make sure the location is where they(u-haul) tells you it is and not 45 miles away from where you were supposed to pick it up at. They charged us mileage to get back to the location we were moving from. Instead of going 45 miles to pick up the truck we had to drive around 90 miles to pick up the truck. U-Haul told us to be there at 7am but, this place doesn't open up until 9am and that made us late getting our things loaded and also getting moved to our new location. Not the way people need to get started moving.....

JUAN G.
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Great location and provide a lot items to have a safe move of my furniture.

Spencer P.
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Need to fix the website where you return equipment after hours. Not enough time to upload pictures. Or get rid of the $20 convenience fee.

Daniel R.
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Get more moving trucks to the north so they can be rented. Had had to make 5 runs of 6 hours each cause you didn't have a truck there.. poor company..

Michael E.
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Customer did not leave a comment.

BRUCE P.
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Customer did not leave a comment.

Heather G.
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Customer did not leave a comment.

Luis V.
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I refueled the vehicle once returned. supposedly I was charged for not refueling. The problem is I don't know for sure because I never received a statement for the extra charge in my email. The amount just wasn't worth the hassle to follow up. next time itemize your charges

Craig H.
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Customer did not leave a comment.

Linda H.
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Customer did not leave a comment.

Paula T.
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My main complaint is that we requested a different size and could only get a bigger truck and the $20 after hours drop fee...ridiculous considering it shouldn't matter if I drop off early and the rental place isn't open on a Sunday

William J.
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Customer did not leave a comment.

Clayton S.
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This location was closed by 1:00pm and were to pick up up equipment at a different site at 11:00am! The original site did not have what we reserved online and we had to drive 30miles one way to get it and return back to where we were towing from. We had to pay an extra $20 after hours fee even though we did return it by 4:00pm same day! I would expect any location be open during regular hours especially on a weekend when most equipment would be used! Talk about bankers hours!

Lindsey P.
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Customer did not leave a comment.

Jean S.
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A nice convenient place.

Richard C.
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Customer did not leave a comment.

Jean S.
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Customer did not leave a comment.

Irene H.
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Customer did not leave a comment.

bob L.
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Customer did not leave a comment.

Karen B.
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Customer did not leave a comment.

Linda B.
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Took a long time even with confirmation 2 days prior. Still did not have Dollie Would gave preferred to pick up in waseca since I reserved truck 1 month prior.

dave S.
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Couldn't have been easier. Dropped off my tow dolly after hrs and went to Yellowstone. Had no cell reception for many days. Came home to a 0 balance due receipt in my email. Thank You U-Haul..!! Business... How its supposed to be..

Jean S.
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Customer did not leave a comment.

Brian M.
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Customer did not leave a comment.

Holly B.
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Right rear tail light, needed to be riveted back on Two rivets were broken off.

Eric A.
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These people charged me $25 for "cleaning". This must be a mistake! Either that or these guys are criminals. Of course, they are a rent to own company so ripping people off may be second nature.

Bob B.
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I had a quote for about $69,00 how did it get to $93.00

jesus R.
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Customer did not leave a comment.

Dean W.
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Customer did not leave a comment.

Doug B.
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When I turned in the truck I questioned why I had to put in almost seven gallons of gas. He assured me that the tank had been filled. My receipt shows I travelled only 16 miles. That surely does not require nearly seven gallons of gas.

Debbie P.
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Customer did not leave a comment.

Steve N.
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I have rented here several times now and they are so accommodating each time I've been there. They take the time to go over the costs on different options and such. Even gas mileage and rough cost of gas. They were right ON! Thanks

Sue H.
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Customer did not leave a comment.

Kolin K.
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Customer did not leave a comment.

Katie K.
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Customer did not leave a comment.

Shaina C.
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Customer did not leave a comment.

william L.
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Customer did not leave a comment.

John J.
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Customer did not leave a comment.

Jerry C.
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Customer did not leave a comment.

Richard B.
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Location is at a dangerous intersection. Vehicle was not filthy but certainly not as clean as it could have been. I swept it thoroughly before and after use. Upper cab-over area had not been cleaned for some time. Transmission gear shift was sticky going into reverse. Friendly and helpful staff.

Doug S.
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Everything worked great. Thanks.

Glenn B.
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Customer did not leave a comment.

Rick F.
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Customer did not leave a comment.

Jorge D.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

nathan F.
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Customer did not leave a comment.

matthew M.
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Customer did not leave a comment.

Faye S.
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I called ahead of time to make sure we could drop the trailer off being it was late, it was 5:40pm. I arrived at the store around 5:55pm. I was greeted as though I was being pushed out the door, they close at 6:00pm. The person (male) behind the counter did not give me any direction, I asked if I needed to give him my papers from Uhaul, can I lay them on the counter. He said yes, he was helping another customer. I waited, then he said can u back your trailer up by the other 6x12 trailers. Yes I can. The other male was preparing for closing the store, turning the lights off and locking the door. I proceeded to back up the trailer with no assistance, until I went back in and requested guidance. We'll, I suppose I can help he said. Then he asked if I could un hitch the trailer, I said do what? They're heavy. Finally he helped un hitch the trailer. Then he said I need a block, there's blocks behind the other trailers, go get me one so the trailer won't move. He should have thought about that prior to unhooking the trailer. Very lazy employees, I'm thoroughly disappointed in the customer service. I'm requesting a full refund!!!!!!!!

Terry S.
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Customer did not leave a comment.

Clark C.
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Despite making the reservation more than 1 week ahead, I received a call just two days ahead of the rental indicating the truck I reserved was unavailable at this location. Instead, I would need to drive 30+ miles to get the vehicle. Due to blizzard conditions (no one's fault) that office was closed. In the end I had no choice but to rent a truck that was a different size and had to make it work. Also, I didn't notice until pulling out of the rental lot that the fuel tank was not full despite them marking it was. . This rental was expensive and the service given didn't measure up at all.

Ike S.
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Very helpful service.

No reviews have been submitted for this location.

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