Customer did not leave a comment.Chad S. | Overall Experience
Customer Reviews for Eagles Nest Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chad F. | Overall Experience
Customer did not leave a comment.Ana L. | Overall Experience
Rented here for years and never had an issueTOM H. | Overall Experience
Excellent serviceSandra A. | Overall Experience
Customer did not leave a comment.Robert B. | Overall Experience
Great access hoursKatherine T. | Overall Experience
Customer did not leave a comment.Paul W.
Great placeErika M. | Overall Experience
Excellent service and clean unitsPETER J O. | Overall Experience
Clean and perfect size unitDarrin T. | Overall Experience
Very well located near Hover, easy to get to.Joseph F. | Overall Experience
Customer did not leave a comment.SEBASTIAN R. | Overall Experience
Great facility and friendly staffJonathan S. | Overall Experience
Good serviceJoshua K. | Overall Experience
Great facilityElan C. | Overall Experience
Drive up units and wide doors easy to load and unload. Easy accessSeth A. | Overall Experience
Customer did not leave a comment.Nichole S. | Overall Experience
Customer did not leave a comment.KENT T. | Overall Experience
Clean facilityJeff D. | Overall Experience
Convenient location and great access hoursERICA C. | Overall Experience
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Danielle B.
Muy buen servicioIsabella D. | Overall Experience
Great place, never had an issueJULIA B. | Overall Experience
Customer did not leave a comment.Harison H. | Overall Experience
Secured location with good staffScott A. | Overall Experience
Customer did not leave a comment.Andrew W. | Overall Experience
Super easy to rent and pay online and great access hoursJohn C. | Overall Experience
Great facility and convenient access hoursJeffrey B. | Overall Experience
Easy online rental and manager on site. Great locationKyle W. | Overall Experience
Great facility, friendly staff and convenient locationSHAWN T. | Overall Experience
The staff overall were very accommodating but what I DID NOT KNOW THAT THE UNITS WERE GONE THROUGH BEFORE THE AUCTION DAY! My son and I were homeless after securing what we could in a teeny unit with Eagles Nest, so needless to say the contents of this unit was very important to us! On the initial visit to clean out the unit, I found my stuff was demolished and the wooden pieces of furniture has water damage. The glass to my wrought iron tables were missing as well as my MED Badge for my job. The first time, I went to pay after being late, some of the contents of my unit was in the office, my unit was open and stuff being organized for the auction the next day. After I paid in full, there was a new lock put on and I was shown that everything that was in my unit was lumped in the middle of the unit in a pile. A few months later I was late and a new lock was needed and was replaced. I am handicapped so I wasn't a the unit a lot, so when this last new lock was put on, I was sent a new set of keys. BY THE WAY, that was above and beyond and very much appreciated! Then when I went to clean out the unit the old set of keys worked and the new ones didn't. I had items in with my items that I'd never seen before or had someone else's name on it, and my lamp had a different lamp shade on it. The odd thing about the lamp was it was not dusty or water marked at all like the other items. I had expensive headphones and electronics in this unit that were missing. But the most irreplaceable thing was a vinyl record that was signed and numbered. I don't even know where to start with this. so any direction would be great! And to note, yes the unit wasn't locked the last week we were there but that was after everything of value was taken out and everything else was refuge! If you'd care to contact me please email me at email@example.com or firstname.lastname@example.orgPatricia G. | Overall Experience
The only thing I did not care about was the truck did not drive very well, transmission needs to be looked at.Sherry G.
I don't think the location itself was the problem. The 24/7 "contact-free" pick-up web platform and U-HAUL's customer service was the problem. It took nearly an hour for me to finally be able to retrieve my keys. The web/email/text directions did not contain critical information. No one I spoke to either on the phone on chat had any clue how to help. Finally after an hour of run around and endless holds someone I spoke to gave me a code for a lock box. This code was NOT IN ANY OF THE COMMUNICATION FROM U-HAUL in text or email. I double checked. I am not an idiot. I will never use U-HAUL again unless I am sure I will be able to deal with a living person. YOUR 24/7 PICK-UP DOES NOT WORK!!!!! I feel strongly I should have my rental fee waived. This was a TERRIBLE EXPERIENCE.Julio B.
Easy online rentalMike G. | Overall Experience
Customer did not leave a comment.Bellamy W. | Overall Experience
Great locationHolly P. | Overall Experience
Customer did not leave a comment.Sam H. | Overall Experience
Customer did not leave a comment.Lucas P. | Overall Experience
Just dropped off truck here. Trailer was dropped in Edgmont,co.Robert A.
Customer did not leave a comment.Anthony F. | Overall Experience
Great serviceGEOFF B. | Overall Experience
Great location and excellent serviceJeremiah J. | Overall Experience
Customer did not leave a comment.Dusty R.
Customer did not leave a comment.Cindy L. | Overall Experience
Customer did not leave a comment.Desiree M. | Overall Experience
Good size unitsScott T. | Overall Experience
Customer did not leave a comment.Nina L. | Overall Experience
Customer did not leave a comment.Erika M. | Overall Experience
Customer did not leave a comment.BILL D. | Overall Experience
Customer did not leave a comment.NOONA O. | Overall Experience
No issuesPheonix H. | Overall Experience
Amazing service and locationAmanda E. | Overall Experience
Customer did not leave a comment.Colin S.
This was a great storage unit for what I needed. Great customer service and communication. Would certainly recommend.Eric S. | Overall Experience
Great access hoursBenjamin H. | Overall Experience
Customer did not leave a comment.KELLY N. | Overall Experience
Customer did not leave a comment.Alec N. | Overall Experience
Customer did not leave a comment.Jaime C. | Overall Experience
Awesome place with great staffTheresa N. | Overall Experience
Great facility and awesome prices.Michael S. | Overall Experience
Owner was great to work with. He made the process quick, easy and was very professional.Amy H.
Simple and easy, drove greatJOSHUA W.
Easy drive up accessEvangeline M. | Overall Experience
Great serviceSamuel Y. | Overall Experience
Great price and service, had no issuesDaniel S. | Overall Experience
Poor experience. My first reservation was at Sunny storage off of Ashley Street. When I arrived the code and key were not ready, no one in office. Person who answered phone not very helpful. Called U-Haul and person was VERY helpful and changed my pickup location. That worked ok, just because the manager was present . He said he owns the 7 U-Haul pick ups at storage locations in Longmont. In the future, I will only rent from certified U-Haul distributor.Lauren M.
Great place and super friendly staffBreean H. | Overall Experience
Customer did not leave a comment.John M. | Overall Experience
Customer did not leave a comment.DONNA W. | Overall Experience
Easy online rentalDavid S. | Overall Experience
Rented for only one month and had no issues renting online and only committing to one monthNICHOLAS J. | Overall Experience
Great placeJennie R. | Overall Experience
The vehicle, itself, ran well and served its purpose. The inside of the cab was not clean. The dashboard was so covered in dust, it looked like it hadn't been cleaned in a year! With all the COVID precautions we are encouraged to take, one would think the inside of the cab would be cleaned after rental was returned. The windshield was dirty and the floor looks as though it didn't get cleaned after the most recent storm.SHARON B.
The staff were friendly, helpful, clearly explained the process, and graciously answered my questions. Thank you!Ryan H.
Customer did not leave a comment.GLORIA W. | Overall Experience
Customer did not leave a comment.Jordan F. | Overall Experience
Great service and affordable pricesSARAH C. | Overall Experience
Customer did not leave a comment.Allen N.
Excelente servicioIVAN R. | Overall Experience
No issuesNathaniel D. | Overall Experience
Great location no issuesBlake P. | Overall Experience
Great serviceLuAnn T. | Overall Experience
Awesome place and also easy drive up units that make it easy to load and unload.Robert J. | Overall Experience
Great facility.Christopher J. | Overall Experience
Customer did not leave a comment.JAMES P.
I signed the contact at one location, picked up moving supplies at another and went to a third to get the vehicle only to find another customer there because U Haul double booked the only pick up truck in Longmont. Then I find I was charged $70 for mileage on a $20 per advertised vehicle. What a joke, enjoy your grift.MARK M.
When receiving the vehicle it is suppose to have a full tank of gas. . This one wasn't, so I had to put in more money to get it to a full tank. It wasn't a huge amount but still unfair. I use uhaul regularly, hopefully this is rare and won't happen againCLARE K.
Utilized the key drop but an employee did contact me with followup which was appreciated.JENNIFER M.
Customer did not leave a comment.Tory R.
The guy was very friendly and helpfulJESSICA ANNE R.
Customer did not leave a comment.Craig T. | Overall Experience
Great place.James D. | Overall Experience
Great experienceLarry M. | Overall Experience
Great facilityDeon B. | Overall Experience
Great facilityJAMES M. | Overall Experience
Great facility very accommodating and friendly staffLINDSAY K. | Overall Experience
Great location, stored my stuff for years and didn't have an issueVERNA C. | Overall Experience
Customer did not leave a comment.Harry C. | Overall Experience
Customer did not leave a comment.LISA M.
Check equipment before renting. Not up to me to take care of a truck that had a flat befpre I even rented it. Didnt get any reimbursement. Was actually reprimanded for not calling Roadside to get it fixed "while I was sleeping". I was even shown where the spare tire was had I called Roadside MYSELF. So the truck with a flat before I even got the keys and was never told had an issue (oh, that was left to the guy on the road beside me miles fown the road) BECAME MY ISSUE TO FIX, not the management or owner? I, the person paying for the rental, was actually made to feel guilty for faulty truck and subsequent service. Wont be back.CHRISTINE E.
Customer did not leave a comment.James S.
Rented for one month with no issuesChristine R. | Overall Experience
Month to month lease, rented for one month only and didn't have to pay anything elseTimothy M. | Overall Experience
Great facility and also great access hoursKATHRYN G. | Overall Experience
Great secured and well maintained facilityLINDA B. | Overall Experience
Good price no issuesBRYAN W. | Overall Experience
Easy online rentalJUSTIN B. | Overall Experience
Great peopleBenjamin N. | Overall Experience
Easy one month rental no commitmentMegan D. | Overall Experience
Great affordable unit, clean and easy to access.Tao R. | Overall Experience
I was charged $14 for "Safe Move," which I never requested. It may not have been this location, it could have been the lady on the phone that scheduled the appointed for pickup. No, I am not happy. I paid $20 for a day, drove 8 miles ($6.32), that plus their taxes and fees is all that I should have paid. I should not have paid the $ add $14 that they added on without my knowledge.MICHAEL H.
Aaron was NOT helpful and friendly in helping us make arrangements with our POD shipping . Eagle nest manager was very helpful and friendly with every contact .Jim B. | Overall Experience
Great drive up accessBenjamin D. | Overall Experience
Friendly staffTY E. | Overall Experience
Convenient locationAngel G. | Overall Experience
Great accessANDREW R. | Overall Experience
Customer did not leave a comment.Matt K.
drop off was on the street in front of a storage facility. Worked fineJames E.
Easy drive up accessLoren E. | Overall Experience
Month lease and no issuesBailey G. | Overall Experience
Customer did not leave a comment.Marlo H. | Overall Experience
Great LocationJessica H. | Overall Experience
Awesome place and drive up accessWarren L. | Overall Experience
Awesome place and well kept had my unit for a year and never had issuesKatie M. | Overall Experience
Customer did not leave a comment.RUDY H.
Great ServiceAustin B. | Overall Experience
Awesome people and great locationTIMOTHY M. | Overall Experience
Very clean. Great service!Aubrey P. | Overall Experience
Great easy access to any unit.Lynia L. | Overall Experience
Awesome people and great facility.Gabriel D. | Overall Experience
Great locationAndy Z. | Overall Experience
Staff if always helpful and friendly. The only problem I had is the entry gate keypad was a little difficult to reach drom inside my car. But the facility and staff were great.Eric W. | Overall Experience
The lady I dealt with was excellent and very helpful.CHRISTIAN G.
Awesome location and easy drive up accessJayson T. | Overall Experience
Great place to rent frombill B.
Great service and family ownedTRAVIS C. | Overall Experience
Had a 5X10 unit and kept my motorcycle there. Had no issues and was able to access it when I wanted to go out for a ride.Steven P. | Overall Experience
Perfect size unit, and easy drive up accessMATTHEW B. | Overall Experience
Great customer serviceKatie B. | Overall Experience
My upstairs unit was perfect it was cheaper then everywhere else and had no issues with access. Great place to store your stuff.Chad S. | Overall Experience
Had a unit for years, these people are great to do business with.JACQUELINE B. | Overall Experience
Had unit for a few months and it was great easy to pay and you always talk to someone that is on site. Great people.JUSTIN B. | Overall Experience
Rented a unit for one month only and had no issues moving out. Only 5 day notice to quitBonny M. | Overall Experience
Great easy access and friendly staffJoseph F. | Overall Experience
Customer did not leave a comment.Alessandra L.
Our experience here over eight years was convenient and with easy access. I found Paul to be very relationalTED G. | Overall Experience
expect to do everything yourself through the app, especially the return process. they don't tell you the size of the tank, so don't bother w/ returning it w/ the same amount of gas as when you started. uhaul's website makes it impossible to do the return process, so expect to call the 1800uhaul phone number, wait on hold for 10-15 minutes to have someone talk you through the process like you're an idiot, and get zero money back for returning it early. although i had my own insurance, i was never asked for proof of insurance and charged for it w/out my permission. there were marijuana crumbs in the truck. i will never use this location againREBECCA M.
Conveniently located and very well kept. Staff were friendly and responsive. Access can be a bit tight for a large truck, but overall a great place.Monica M. | Overall Experience
Rented a unit for one month only , had no issues. Only 5 days notice to quit and it is month to month.SUSAN Q. | Overall Experience
Truck was vibrating on the highway...upon drop-off of the truck a guy clipping weeds came out of no where and asked, "how'd she drive?" Didn't help with anything or explain who he was. I had questions but did not feel comfortable asking this unapproachable seemingly random person as he did not introduce himself or ask us if we needed any assistance (which we did because this was a new experience for my frje d and myself)... I feel like I have been charged more than I should have. The pictures I uploaded of previous damage (that were NOT "already marked with a red X" or whatever) to the truck conveniently did NOT upload to the uhaul site...I re-took pictures immediately onto my phone and have them saved as I have a feeling something sketchy is going to come of this... I will never use Uhaul again. Will do whatever I can to borrow a friend's vehicle or go to fucking home depot.Jordan W.
Awesome service, rented this unit online and was able to do everything online and only required a 5 day notice to quit.Andrew V. | Overall Experience
Had a unit here for years and never got a rate increase, and I only had to give 5 day notice to quit. Excellent serviceDANI B. | Overall Experience
Made reservation at this facility and was contacted right away, great service.Alissa W. | Overall Experience
No long time commitment, had a unit for only one month. Great service and great location.Sam Y. | Overall Experience
We had a unit here for years for our business and it was great, never had an issue. Answer my request by email or phone all the time.GLENN S. | Overall Experience
Initial reservation was with one of two UHaul locations on Nelson Road. That was NOT a "moving" experience to say the least. Erin at the UHaul/ storage place did an excellent job with damage control. Paul on Delaware street had the trailer. No problem with pickup, setup, and directions. Just great. UHaul reservations process was just awful and uncertain as to what was going on. Not a great customer experience.HANS M.
I had trouble getting connected to pick up the truck and your phone line took over 20 minutes to answer. Repeatedly saying your projected wait time is 5-10 minutes is extremely frustrating, especially when it's a flat-out lie.Michael M.
Thank you for a great space. easy communication!Jose L. | Overall Experience
We were there in number of units for 3 year they were completely accommodating Great experience. Tricia.TRICIA W. | Overall Experience
The location was fine. It was everything related to the uhaul online check-in and return system that was the issue. I could neither check-In nor return the truck on my phone. When I chatted with an agent, they said I needed to logout of uhaul and sign in on Chrome. I don't have chrome on my phone. The whole process was the most difficult renting experience I've had with uhaul thus far.MICHAEL W.
Customer did not leave a comment.BRUCE A.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.RITA B.
Customer did not leave a comment.Joinathon S.
Had a unit for one month, no commitments and no issues, used it while moving. Great location I had a drive up and it was very convenient to load and unload.DONALD L. | Overall Experience
Had a storage unit here for over a year during the pandemic, and I was very happy with the service and I never had an increase on my rent. Had to move out of state and moved out but I would totally recommend this place.ALISON Z. | Overall Experience
Customer did not leave a comment.Jim M.
I rented here for a while and never had an issue, super friendly people and they always answer the phone.Kristin D. | Overall Experience
This facility was well light and very secured. They have cameras recording 24/7 and manager onsite. I never had an issue and would return again when I need a storage,Robin H. | Overall Experience
Great facility, very friendly. You have to make appointment for the office but they are very fast and help you in any way. They also rent U-Haul trucks and that makes it so much easier when you are moving just dealing with one person and keeping it local.Beau D. | Overall Experience
Customer did not leave a comment.Eric W. | Overall Experience
Good facility, well lit at night and easy to access during their hours of operation. Wish they were 24 hours but I understand why not.Frederick K. | Overall Experience
It feels a little weird reviewing a storage facility, but I liked them I guess? No problems, every interaction was handled with my convenience and time in mind, and whenever I needed something I just needed to make an appointment and someone was there to meet me at the agreed time. Very professional.RACHEL M. | Overall Experience
I liked this storage location so much I was there almost every morning!STEVE R. | Overall Experience
We had no problems while we were here and the staff were always so friendly and nice whenever I saw them, especially Karla.PAUL A. | Overall Experience
Best combination of convenience by being next to a main street and privacy by being out of the wayHolly R. | Overall Experience
They offered a free 2nd month when we moved in, which really helped us out.Waynda C. | Overall Experience
Customer did not leave a comment.Tonya P. | Overall Experience
Didn't get his name but rep today was friendly and efficient, picking up truck was a breeze and online after hours drop off was just as easy.Jeffrey S.
Great facility and awesome people. I’ve rented in many places and I highly recommend any of the locations owned by this group. We moved from this location to another one that they own and we are happy with both.NICK B. | Overall Experience
Customer did not leave a comment.MIGUEL Y.
Nice facility, staff is very accomodating.TAMMY M. | Overall Experience
We liked this storage company so much, we moved into their new facilityLAIRD M. | Overall Experience
If you need storage rent from here!CINDY F. | Overall Experience
My unit was easy to find, clean when I moved in, and if I needed help someone was always available. Good business.Michael B. | Overall Experience
Had 5 locations and it was great for our business.Koko L. | Overall Experience
Very cooperative and helpful. Had scheduled rental through this location, but U-Haul changed pick up to another. The other location's employees was lackadaisical at best, but probably didn't give a dam. Eagle's Nest worked hard to help me.JAMES L.
Will come back if I need storage again.Elsa R. | Overall Experience
Great secured location, had no issues and would recommend this place to anyoneMatthew F. | Overall Experience
Great locationNaresh M. | Overall Experience
Got a unit here for short term, and people are super friendly and willing to help.ERIC B. | Overall Experience
Staff accommodated me with a unit that was perfect for me, they took the time to make sure I got what I needed gave me different options at their multiple locations. They also rent Uhauls and got me a truck.Celeste S. | Overall Experience
Great place, very convenient. You speak to a person every time you call.John C. | Overall Experience
Friendly people and convenient location. We had a big moving truck and had no problem driving in and out of the property.Suzzanne P. | Overall Experience
Customer service lady who I called for help on the return was rude, unhelpful, gave me attitude, and was no help at all. I give customer service reps a 0 because It was a horrible experience.Devon E.