Customer did not leave a comment.WILSON R.
Customer Reviews for East West Ventures LLC
(U-Haul Neighborhood Dealer)
Virginia Beach, VA 23453
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 4/11/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online pickup/return did not work at this location even after I verified location settings were operating on my phone's browser. I'm very grateful I did not absolutely have to pickup or return the truck after hours.James C.
Tough to pull in a 26 foot truck and back up to the transport and get it out of there....seems like they should of had it ready and easier to pull it outgil R.
The website login can be an issue. I spent half an hour trying to login and missed my check in time, and had to get another check in time also support is hidden and hard to find on the website. Maybe make it more accessible to customers. I'm pretty efficient at navigating in websites and have used livechats for support before. Never struggled as much to find what I needed or logging in.WENDYMICHELLE F.
Great quick friendly service. I would use this location againKate D.
Easy drop off location. Helpful staff. Closed on Sunday.Augustus S.
Customer did not leave a comment.Jack C.
Took about 2 hours to get truck with numerous calls. Email with lock box info didn't work giving info. Had 4 men paying them $15 an hour to load, that were waiting around to get the truck. After we finally get the truck we drove a few miles to a storage unit and check engine light was on and when put in gear it sounded like drive shaft was falling out. Finally after a few more hours on phone to replace truck and men waiting around at $15 an hour we get another truck which smelled so bad from smoking we got a headache. Then we had to transfer what was in the 1st truck to the new truck. Finally after a whole day of wasted time and money we left the next day for Dayton Ohio and get there and everything was soaked inside the truck from a leak in the truck. All they allowed us was a lousey $50 refund when we spent over one thousand dollars. There is much more to complain about. There was at least 10-12 thousand dollars of merchandise in that truck. Only a couple of plastic totes protected a few things. Most were in boxes, 2 bedroom suits, 3 newer tv's, exercise equipment, new electric wheel chair at $1,900, King size mattress, queen size mattress and box spring. Oh I could go on and on. Never will I use U-Haul again. Not to mention the phone calls, where 2 were very rude and one lady hung up on us .Most employees we talk to were very rude cause they didn't want to hear the complaint. Now in order to get any payment for damages we have to pay to have things appraised. And fill out all kinds of paper work. Another hassle in progress. U-Haul should pay for adjusters to come out and appraise, not us. Never ever will we use U-Haul again or recommend them to anyone.TERRY W.
Everything was clean with the exception that the cab smelled like cat urine. The smell stuck with me and I literally lost my appetite. I also had no idea that the confirmation process to get the keys out of the box was going to be so frustrating. When I got to the place, there was whole other verification process to verify myself. I had to provide a phone number for them to call someone to say they know me and that took forever because who isn't skeptical of random phone numbers? Left me hanging....The rep had bad spelling and English so that was discouraging. She called my fiance because I listed him as the other point of contact. Prior to she randomly types "what's ***** number?" It seemed unprofessional. I had to keep retaking my picture because I must have looked different than I did the day I got my license. Then I was finally able to gain access to the keys and go through the process of checking off the truck.Mary W.
Customer did not leave a comment.phillip E.
Customer did not leave a comment.Chad C.
Customer did not leave a comment.William R.
Customer did not leave a comment.Tonya C.
Door dosent close air tight , lot of air noice coming in while drive. Very bad wheel alignment, dragging toward rightside when steering is straight.Hirenkumar V.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.Colton B.
Customer did not leave a comment.Thomas N.
Rented a 26' truck and every time I turned it off I had to jump it to get it started. They changed my pickup location twice and made my driving mileage twice as far. Cost me alot more money. Couldn't get ahold of anyone to bring up the truck issue.Joshua W.
I was not informed that I needed to go online and send a bunch of pix when I turned in the truck. Knowing the whole return process it helpful.Karen J.
Customer did not leave a comment.Victoria H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Rocky S.
Customer did not leave a comment.Andrew T.
Customer did not leave a comment.Gemma L.
Customer did not leave a comment.Leslie M.
Customer did not leave a comment.egenson P.
Service was great!Johnny F.
Make sure that moving blankets are inside the truck for those that are picking the truck up during non operating hours.Jorge D.
Customer did not leave a comment.Allannah H.
Customer did not leave a comment.Chummie P.
Have the equipment that they reserved at the location they asked for it at the time they asked for it. If. It I will use anther service where I don't have to deal with this frustration.Cameron W.
Customer did not leave a comment.John Ray F.
Customer did not leave a comment.MARJORIE F.
Customer did not leave a comment.Carolyn J.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Giani S.
No parking spayJEFFREY B.
Did iPhone checkin. No place to parkJeff B.
Customer did not leave a comment.Andrew S.
Nothing the service was quick and efficient.John R.
Customer did not leave a comment.james H.
Make sure your representatives are knowledgeable . My pick up time was for 12;00 pm when I called the rep to check in bc of issues with mobile app . He changed it to 12:00 which caused issues where I didn't get the truck until around 12:40 a big inconvenience , being that I had a certain time to pick up suppliesJACKIE K.
Need better communication about drop off locations.Joshua H.
Customer did not leave a comment.Kareem M.
Customer did not leave a comment.Malcolm H.
Customer did not leave a comment.Derius J.
Customer did not leave a comment.Carl H.
They were very helpfulBernard G.
Customer did not leave a comment.Dinah J.
One negative thing is no hand dolly in the truck !David P.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.JEFFREY C.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Pamela C.
Service was fine. Guys were helpful. But the 17 ft truck needs to be cleaned bad. All surfaces were super sticky and the seats were wet from the rain the night before. Truck ran like shit and was rattling the whole trip. Definitely will NOT use this Uhaul location any time in the future. Please go CLEAN that Truck!Alexander V.
The staff was courteous, caring and efficientRichard D.
Customer did not leave a comment.Brad K.
Customer did not leave a comment.jeff M.
Customer did not leave a comment.Derek B.
The process was very easy. No personal contact with anyone and the process was seamless. Very efficient.Ricky J.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.Ashleigh S.
Customer did not leave a comment.phillip E.
Smart phone pick up was really bad. The mileage was over 1000 lower than what it actually was so I had to call customer service before I pulled off so I would not get charged for 1200 additional miles when I only would use 10 miles. It took over an hour so I had to pay my moving guys an hour more for just waiting for the truck. After the move I was exhausted but I needed to drop off the truck which took over 1.5 hours to do because of the mileage discrepancy. I'm seriously considering filing a claim to be reimbursed for my moving guys additional cost and my time. The worst experience in my life!!!maranda P.
Customer did not leave a comment.David C.
Customer did not leave a comment.Aisha M.
Customer did not leave a comment.Scott R.
Friendly staff!Terry F.
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Myrah-Lynn P.
Nothing they are always so friendly and helpful at this location :)Susan L.
Recommend they not go while it is raining.Philip R.
Customer did not leave a comment.DaQuan G.
Customer did not leave a comment.Naomi E.
Customer did not leave a comment.phillip E.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.James L.
Customer did not leave a comment.Chris Z.
Customer did not leave a comment.Curtis E.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.David P.
Customer did not leave a comment.James S.
Customer did not leave a comment.Andrea M.
Customer did not leave a comment.Daryl G.
Facility had just closed; however, the folks working there took the time to check the auto transport back in making the process easier.James H.
Customer did not leave a comment.Chris C.
Moving can be very stressful. However the people at this location were very nice, friendly and extremely helpful! I would definitely use them again if needed and highly recommend. Excellent customer service!!!Sabrina W.
The best dealer in town!!!Jonathan E.
Customer did not leave a comment.JUSTIN B.
The site is a bit confusing, the equipment is behind an office building that the Uhaul location shares with others. The signage is not entirely clear as to where one is to go to turn in the trailer. I have used the site before to drop off a trailer, so, I knew where it was. The first time I used it, I was very unsure as to whether it was actually a Uhaul location.William L.
Got a wonderful call that changed my drop off location to right around the corner from me, that was very nice.Myles G.
The only thing I would recommend improving. I received a text message at 1025pm the night I rented the car dolly. I returned the dolly at 7pm that night, several hours ahead of schedule. I understand the location was closed already. The Uhaul representative needs to inform the customer that it's necessary to take pictures with a time stamp when returning the equipment. Thank youMichael D.
The workers here were nice and available. They said they cannot do anything about discount on the other end and told me to contact the uhaul 1800 number.Jeremy G.
This location is a very small U Haul operation and had only one employee and very little choice in U haul rentals..I was there much longer than I anticipated for a pick up. Thankfully they had the trailer I needed although I had to drive across Virginia Beach to get it from the U haul location closest to my home. I had to get it a day early as this location is not open on Sunday so I had to rent the trailer for a day longer than planned. Keep more inventory for weekends if possible.greg L.
I did an after hours dropMatt A.
We were switched to a new location and pick-up time with about a14 hr notice. The new time was an hour later and would add time to our travels. When we arrived at our designated time, another renter jumped in front of us (even though we had a time) and with no reservation proceeded to try to rent w/ the lowest price possible. The attendant and the renter spent over 90 minutes haggling over drop off locations trying to get the lowest price possible. All while we were forced to wait with our 15 month old daughter getting cranky and in need of a diaper change. We were not even acknowledged by the attendant as if we did not exist. PLEASE DO NOT RENT FROM THIS LOCATION! TERRIBLE SERVICE!Allen S.
Customer did not leave a comment.Lawrence W.